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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was looked after by Tracey Fisher who was very professional ,friendly and very knowledgeable on all things BMW

Service

Good experience

Service

Good price and fast. Turnaround.

Service

Efficient, friendly and patient during these difficult times

Service

I have experience such a good service . I am more than pleased

Service

All issues reported were completely resolved during the service visit. I was expecting a 2nd visit would be required for parts to be ordered in, but all necessary parts had already been sourced in advance.

Service

Close to closing time my wing mirror cracked and the guys allowed me to turn up and fitted it fast and without any issues.

Service

Service and repair was timely. Courtesy car provided.

Service

The video provided was very useful and demonstrated what the checks were

Service

Felt safe with COVID restrictions and service handled promptly and efficiently

Service

Service was carried out efficiently. Service administrator was welcoming and helpful. Loan car was arranged and my own car was given back in a clean condition.

Service

My experience has shown me that BMW always put the customer first. On this occasion despite high demand I was able to arrange an immediate appointment. This is typical of the service provided by BMW - its a great service.

Service

Great customer service

Service

Good Covid measures.

Service

Customer experience was good

Service

Well organised, kept us informed during the day of progress with car during service, and when available for collection

Service

Easy to get hold of everyone i needed to.

Service

All completed as expected

Service

First class service from start to finish. Very sleek drop off process. I was kept safely within my vehicle. Alex greeted me very professionally and provided flawless service throughout. Thank you Alex for restoring my faith in BMW.

Service

Friendly and helpful and kept me updated

Service

Iain has been excellent with regard to customer service, understanding issues etc. I have had a really good experience. Thank you.

Service

Everything was handled efficiently.

Service

Providing the short video of the car being checked provides a very good service. I am lucky that Alex has managed to do this twice for me.

Service

The staff who dealt with my service was helpful from the start when I dropped my car off for the MOT and FULL service. He was very courteous. Provided clear information about the service before and after.

Service

Excellent communication from the reservation team prior and during the Booking.

Service

No issues.

Service

I'm particularly impressed with Ian in the service team. His customer service is exceptional. Why? Because he FOLLOWS UP and keeps his word. Even if it's just a 30-second call to say he's had no update, he'll let you know and this is what I value mo

Service

Video e mail was great, car nice and clean too.

Service

Wasn't made fully aware of timed collection service, was told about basic drop off service, put keys into envelope and handed it in, would've preferred the timed collection as it seems more personal but wasn't fully made aware of this when booking

Service

Was a great experience. Thank you.

Service

Very efficient, very smooth process, good Covid awareness and protection

Service

Excellent friendly helpful staff.

Service

Dealt with correctly and job done as planned

Service

I thought the COVID-19 measures that were put into place made a very safe and efficient experience

Service

Prompt courteous

Service

Everthing that needed to be done was carried out precisely as said.

Service

I felt they were more than helpful with my car

Service

Great service

Service

Top job happy from service experience with BMW

Service

Good service

Service

I have always been satisfied with Lancaster Milton Keynes

Service

The overall service experience was pleasant. It was easy to book the service slot online and the rest of the process was quite smooth without any issues.

Service

Dealt with in a friendly, yet professional manner. Kept updated as promised

Service

Quality reception from entry to exit

Service

Absolutely brilliant customer service

Service

Alex Magee was very helpful

Service

Very satisfied with the service.

Service

Excellent process for contactless drop off and collection. Run-in service and software updates applied without any issue and car ready for collection earlier than expected. Also about 10% cheaper than originally estimated, so all good.

Service

Everything ran as well as could be expected in these Corona affected times. The meet & greet service run by 'Tyler'?? was excellent. I needed the car back to attend a hospital appointment and he ensured that happened.

Service

great service. very friendly

Service

Covid secure, well organised and quick.

Service

Resolved fault message and completed safety check

Service

The check in and the time taken to achieve the service was really good.

Service

super safe - felt like everything was done according to the C19 guidelines, as well as the usual good service you also repaired my tyre and didnt charge me for it which was awesome!

Service

Very well looked after

Service

Everything checked efficiantly

Service

Very professional organised, all the Covid procedures have been implemented really well

Service

Fantastic customer service, really couldn't ask for more. I had a problem and the manager called me the next day (Saturday) and resolved everything very quickly & efficiently. I could tell he was sincere to my problem and that meant a lot. V Happy!

Service

Very happy with work carried out, thank you.

Service

Despite the current restrictions everything was well organised.

Service

God service

Service

They were very organised given the challenges right now and very friendly

Service

On the day all was good

Service

Work required was clearly established and explained. Time was given for consideration. Service agent went out of their way to stay behind after the centre was closed in order that I could collect my car.

Service

Quick and professional garage personnel

Service

Satisfied

Service

Great service on time

Service

From the outset sales team were very responsive, matched my needs. Responded very quickly to any queries. Made part exchange of my existing vehicle incredibly simple.

Sales

Mark Milton told me everything I needed to know about my purchase very friendly guy and went the extra mile for me

Sales

Considering the restrictions due to Covid-19 I experienced no trouble when staying in contact and all procedures within the BMW centre are very professional

Sales

Try all effort to fulfill my requirements

Sales

Dealing with my request, looking for the right BMW at the right price - knowledgable staff - Anthony Elder at Lancaster BMW Milton Keynes dealt with me from purchase to pick up

Sales

Completely satisfied very courteous and helpful

Sales

The whole team made us feel like a valued customer throughout the whole purchase process

Sales

Kept appraised of progress and offered assistance throughout as required

Sales

The manager and staff were all excellent but Emma was super. We thank her putting in the extra effort during this busy and difficult time at work. She put the customer first, she had to swap her shift to meet our needs. She supported us throughout .

Sales

Anthony Elder kept me completely informed throughout the process

Sales

Anthony Elder ran through the whole process in a very friendly efficient manner.

Sales

Friendly staff, well looked after

Sales

everything was good

Sales

This was an excellent car buying experience, with Will being very responsive to answering my questions, and repeatedly demonstrating that he was willing to work tirelessly to help me find the right vehicle - superb service!

Sales

Front start to finish the whole experience Wes outstanding, everyone involved knew and met my expectations, a big shout out to Will who did all the ground work and Don in Finance , who particularly went the extra mile in giving me a loyalty bonus.

Sales

Very helpful and knowledgeable staff.

Sales

Very helpful

Sales

Exceptional service.

Sales

Despite a busy time and holidays, Lewis and Don looked after us very well. Communication was excellent as was the service from Lewis on the day of collection. We are very happy with the car and the whole purchase and delivery experience.

Sales

The best. I had visited Audi, Jaguar, Mercedes and VW. Lewis was the best. His attention to my purchase was one of the main factors for choosing a BMW.

Sales

Quick, smooth and great value for money

Sales

Everyone was very attentive and helped me make the right choice about my car.

Sales

Will was polite, friendly and very helpful. He made sure he spoke to me directly (rather than only my husband who was paying the bill!) and made a point of including me in conversations, which was so refreshing and a big positive for the brand!!

Sales

Lewis was very good at keeping me up to date on progress of the purchase, organising test drive and also remediating the sat nav by coming to my house to fix it. Very happy with overall service.

Sales

Was kept updated throughout

Sales

Excellent care & attention given by Kirill Grigoryev

Sales

With the current situation with the COVID-19. The handover great.

Sales

Very quick delivery, all round great experience, Lewis was exceptional

Sales

This is my third BMW bought from Lancaster BMW. Each time they have taken the time to ensure they understand and fulfill my requirements without undue sales pressure

Sales

Everyone was polite The environment was safe, clean and always a pleasure to visit

Sales

Very satisfied. We bought out new car through your Milton Keynes branch and the process couldn't have been smoother (despite lock down part way through). Pickup was good and the goodbye wave as i drove out of the garage in my new car was a nice touch

Sales

I arrived at the MK BMW showroom without an appointment but was still able to look around a car and also take a test drive in a X3 within an hour. Lewis and Don found me a car and we agreed a deal that afternoon.

Sales

All of our concerns were answered honestly and accurately by Lewis. He understood it was a big decision for us to buy a car and we always felt comfortable.

Sales

Kirill was amazing and his manager Don too. Great stuff!

Sales

The handover by Anthony Elder was enjoyable and informed. I had subsequent questions which were very efficiently dealt with by sales manager Don Zalvarus and "genius" Damian Grichowski.