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At no time was I offered a coutesy car and had to arrange to be collected. Arrived at the Garage, asked to take a seat, then called round to the Mini Service Centre. I advised that I had a BMW not a Mini and was told that they were short on staff.
Always on time and very helpful in all aspects.
Took a long time to actually find the fault (mysterious knocking and clunking noise coming from the Front nearside suspension). But the guys persevered, and got there in the end.
the only problem was that I have to wait about 75 minutes despite the fact that I've mentioned the time for the car to be ready for collection!
Great experience & peace of mind that BMW technicians are working on the car. Minor negative with the dirty marks inside the car, resolution & willingness of the staff to put it right was very appreciated. Thank you.
Everything done as advertised and requested in a timely manner
The job was done as I would expect from a BMW garage.
It would have been the top mark except that when I drove off after the service the tyre pressure warning system came on. The technician had not reset it properly.
The system of booking in and the service by the BMW team there is first class
On this specific occasion, it was difficult to get a date for the work to be done; it took 5 calls before the right person responded (though the receptionists themselves were very helpful).
Was kept informed on progress and job done well
Fast, efficient service - exceptional experience from service department
Very good service from beginning to end. Very informative throughout the process
The problem with my car was diagnosed and rectified while I waited. As always, I was able to wait in comfortable surroundings with refreshment available.
The service is always impeccable. This time only minimal service was required, so very little margin, but the car was still collected, delivered and cleaned.
Very good assistance, hassle free experience.Not full marks though as the service record in my car has not been updated.
Problem resolved, offering lift and good communication updates throughout the day
Great job done and my car was cleaned as well.very happy
I had a replace tyres that were fixed by you only 3 months ago
Dealt with issue very well and free health check on car
Although I have had issues with the car so far, not had any issues with the service i have been given to try and solve the issues.
Again, I felt that the service was not quite up to the usual standard. I wasn't kept as informed about my car as I had been in the past and had to phone on several occasions for a progress report.
everything on time
good customer service
The only thing that I would criticise is the time it takes to respond to telephone enquiries. Other than that brilliant on all levels
I experienced what I can only describe as "outstanding" service by Mark, who not only performed his role with the diligence required but did so with some personality which is too often lacking
Very professional and friendly service
I had been told that the connected drive system had been tested and was working fine - it still isnt and I dont believe sufficient tests had been carried out on the system.
Great reception by service staff, courteous staff, kept me appraised of progress
Excellent customer service
Service as expected always contracted with updates and when car was ready
The necessary was done in good time.
There no organisation in BMW servicing department at all
Professional and polite reception and work completed on time stated
M135i boot lock not working. Was given nearly two week wait but after explaining I need the car for work and picking up kids they were able to fix same day - awesome service!!
Good, quick check in and diagnosis (broken coil spring @54k miles). Requested early lube service at same time and fix defective parking indicator. after collection discovered the service indicator not reset and parking indicator still defective!
The initial repair did not solve the problem which reoccurred & the car had to go back. More parts had to be ordered so a 3rd appointment had to be made. During fitting of the parts, a housing was broken & so the car could not be returned that day
Everyone friendly and efficient
Easy and simple, car was ready for when I asked it to be, no hassle dropping vehicle off first thing
Advisor very clear on what was going to happen. One thing which was missing, in my opinion, was the option of being dropped off somewhere - didn't really need a hire car, however cost of taxi's both ways was more than the hire car for the day
Everything was geared towards providing a seamless experience. I was greeted by name as i drove in. I was escorted to the ser vice booking desk and then called right when they said they would. Best service experience i have ever had.
While you wait service was completed in reasonable time and available waiting facilities were excellent.
As above, I am always looked after very well at BMW Lancaster
When I went there, the service was quite nice. The timing was quite right.
Great service, great car
James was a very good man to talk and deal with.
Anthony is a perfect salesman and a gentleman
Very professional and very well looked after. Emma Duthie at Milton Keynes was particularly nice to deal with.
The centre was really helpful and Im very satisfied with my experience!
Our sales representative, Anthony Elder, was helpful and informative at all stages. He has continued to be helpful since the sale
Everything went smoothly, I was kept up to date with delivery schedule, and hand over was efficient .Nathaniel Phillips was brilliant as a focal point for the whole process.
Nathaniel Phillips at Lancaster BMW is highly recommended as a salesman and has excellent communication with his customers. He kept me informed and updated on every progress there was when waiting for my new car.
Very much satisfied. Sales representer (Nathanial Philips) was very co-operative, guided well and ensured smooth delivery in time. Would highly recommend others to BMW, in general, and this car centre, in specific.
The salesman Anthony Elder was fantastic at creating a relaxed atmosphere with no pressure. A true credit to your company!
Emma in Lancaster BMW explained everything very well and was really helpful and approacable
We met with your sales representative Nathaniel Philips who was excellent from purchasing to delivery could not falt the service we had
Everyone has been extremely polite throughout particularly the sales person who was very helpful and knowledgeable.
I have bought before and have no hesitation doing so again
They took the trouble to make sure that I was well informed and assisted me in making the right purchase