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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I feel terrible writing an honest review, the people seem genuinely nice. Service took longer than expected, price was reduced by £30 (difficulty removing a nipple). The subsequent problems have taken up a lot of my time.

Service

Sales team excellent. Knowledgable and helpful

Service

Spot service

Service

Very knowledgeable team - first class service in every way.

Service

Would have given Completely satisfied if service dates on invoice and car electronic display had been entered properly.

Service

Everything seems to be ok.

Service

Iain was very knowledgable and did his best to help.

Service

Whilst the car was with BMW for over a week the customer service agent was fantastic and the problem was resolved, however the 19 plate car that was the reserve car also didn't have them functions available which is pretty poor

Service

I took my car in for a winter wheel swap: prior to leaving I found that the wheel calibration had not been completed. The following morning I discovered all information had been deleted from nav system; I am still waiting for an explanation for this.

Service

Brand new car delivered with multiple faults

Service

We live approx 20 miles from the garage we bought the car from making it difficult to get to and fro using public transport. The garage could nit lent us a car so we had to make other arrangements despite the car being kept overnight.

Service

Warranty work completed without a fuss.

Service

I have a dashcam fitted in my car and it was disconnected when it went into the garage by the technician. I have only just discovered this when I have gone to look at some potential footage. The last recording is of my car going into the garage.

Service

good service

Service

My problem was sorted

Service

Very helpful

Service

Friendly service and delivered as indicated.

Service

Very welcoming and friendly staff, from the first person i met in the carpark to everyone on the day.

Service

Everything worked as expected. Liked the BMW follow up to a recall letter, that I had not attended to, asking if I still had the vehicle.

Service

As expected

Service

Very happy with the service I received from all

Service

In addition to the service, I also asked them to check the valve (of a tyre they replaced), as there was a problem in using my tyre gauge. They said they had done this, but the problem was still evident. Also, did not replace dust cap.

Service

Crowded car park and surrounding area. Arranged 'drop' into Milton Keynes 'forgotten' for an hour although the situation was quickly recovered after staff had been made aware of the problem.

Service

Staff try really hard to make sure you are listened to and to find the best out come for the customer.

Service

Quick and efficient

Service

Everything went according to the plan communicated to me

Service

Great team

Service

No complaints other than the 2 issues mentioned above. Lack of call back is a common issue with the site.

Service

Very good customer service.

Service

Friendly comfortable experience

Service

Nice handover

Service

Easy and efficient, what to expect of a premier brand.

Service

Customer service is very good.

Service

After sales is no good whatsoever

Service

When I first got into the car after return, it showed the tyre pressure check / rest message. I carried out the reset but received the message again, twice more. I checked the vehicle info to find all tyres were under-inflated by approx 1 bar.

Service

Well managed.

Service

Good hospitality as always . Car valet included . Work completed within timescale. Communication good. Staff always polite .

Service

Because they couldn't have done any more

Service

Very attentive and responsive service by service advisor

Service

Iain McCrimmon, was very helpful and kept me updated throughout the process

Service

Seamless and streamlined

Service

Again misleading non communication said they would clean my car gave it back to me uncleaned had it for 2 days.

Service

Cara dropped off on Monday evening, collected 24h later (fixed) and able to use a loaner in the meantime.

Service

Great service, friendly staff.

Service

When I returned home with my car I found the inside leather seats had a lot of dirty marks that had not been cleaned after the service work. I would have expected this to be checked more closely before returning the car.

Service

Everything was explained and carried to at high standard. I loved the video link showing the technician explains tyre pressures and brake pads.

Service

The car was serviced and given an MOT to schedule.

Service

The complimentary car wash and vac was not up to standard. The seats were barely vacuumed and the alloys were still half dirty. The car used to come out looking like new before when it came out from service.

Service

Work was carried out in a timely manner

Service

The best BMW garage in Milton Keynes

Service

All I wanted and more was carried out without any bother and more!

Service

Helpful , friendly and finished much earlier than I expected.

Service

They fixed my car, quickly,,but it is running slow,,using more fuel

Service

Completed on time and good facilities whilst waiting

Service

Everything was explained fully. Competative price on tyres.

Service

All work completed to high standard

Service

See Above

Service

Everything was carried out that was required

Service

Again primarily due to my interaction with Kevin in the service department. He arranged to have the repair done really quickly. His personable manner was impeccable.

Service

Very good customer service. I was kept fully informed during my vehicle service, by phone & email - including a short video of small issues which will need to be addressed in the future.

Service

Ian was very helpful

Service

Booked a reasonable notice. Work completed on time. Confirmation/ update by phone in timely way. Excellent work - minor body Repair.

Service

Their timeliness as promised by them is eexemplary.

Service

I think it is the 3rd or 4th time trying to get break clunk fixed. There is a service bulletin on this now but the adjustment and grease did not fix again. I suspect BMW won't fix this and I am getting tired of trying to get it done.

Service

The service person I dealt with - excellent, service work I hope was good, but received a free valet which was offered due to a problem with a previous service. If I had paid for this valet I probably would have asked for it to be done again.

Service

Service wash was not very good, appriciate it was washed but the exterior sills, wheels were not fully clean and bird muck remained on the drivers door and window. Exit process seems very congested, well signed and managed consider in and out doors.

Service

Took my car in for a Recall was not informed what was done or provided with any evidence all was okay. Was not informed of the Recall until I rang to book service.

Service

just was

Service

Tyler... excellent service; communication etc

Service

For first time in 47 years, my car was off the road for 2 weeks waiting for your earliest appointment to deal with an engine fault. Unacceptable, surely. Redeemed to a very large extent by your not charging for the repair, even though out of warranty

Service

huge improvement over previous owners of this dealership with regard to the servicing of vehicles

Service

Prompt and relevant advice. Friendly, responsive, welcoming and efficient service. Overall cost quite a bit less than expected.

Service

Great service

Service

Friendly professional service.

Service

Work completed within agreed timescales.

Service

No call back poor service wash not dried off covered water marks Could not find my key when I went to pick up vehicle no hand over Passenger seat laid back as though some one had been sitting in the car

Service

Every part of the service is great.

Service

Tyler was very helpful and informative.

Service

Very good experience. Short waiting time.

Service

Samita and Ang on reception very helpful as was my advisor Iain. Great service.

Service

Service completed within time scale and all went well. Was kept informed and advised of potential future work / servicing

Service

Very helpful and Alan driver who gave me a lift home was lovely. All the staff very helpful as always. The lady on the front desk was very welcoming

Service

Costs where high compared to other franchised dealers in the surrounding area. Review and video completed were both of poor standard. Review of tyres was inconsistent to tyre garage who reviewed the same a week prior to MOT.

Service

Ran on time and good communication

Service

The service was prompt and the staff very efficient and friendly.

Service

The staff were welcoming, informative and the service very good. Apart from the note on the vehicle's record noted in question 3, I was very pleased with the service.

Service

Good and friendly service provided by Lancaster Milton Keynes

Service

Lancaster mk Dealership deals very well end to end service delivery as well. Good example is convenience of drop off and knowledgeable service advisors.

Service

because everything was done to my satisfaction.

Service

Service has always been well handled

Service

Polite, prompt service. Slightly disappointed at the time I had to wait before my service booking (2 weeks), and the lack of loan vehicle availability (1 month).

Service

Because we came to a fifty fifty agreement on the cost of the service (that we were not expecting to have done after only 12 months) and the service was carried out smoothly and the car was nice and clean when we collected it.

Service

I have no complaints. The service is always good!!

Service

Service done quickly and efficiently

Service

Excellent service by Tina.

Service

I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.

Service

The team were great

Service

Kirill from BMW Milton Keynes went above and beyond throughout the experience, creating a superb handover and offered expert specialist technical advise.

Sales

No problems at all stages.

Sales

twas so easy choosing our new car with the help of Dillon the salesman, car was delivered on time on the date stated

Sales

Not everything was perfect through the process, but any problems were remedied quickly, exceeding my expectations.

Sales

Nathaniel Phillips at Lancaster BMW in Milton Keynes was great. Very helpful and a pleasure to do business with. He kept me well informed during the whole buying process and even came in on his day off to do the hand over.

Sales

Quick and efficient

Sales

Nathaniel Philips was amazing throughout the whole process. From my overall experience at the MK dealership I would recommend them to anyone .

Sales

Great purchase experience and after sale care

Sales

Fast, efficient, excellent service from Dillon.

Sales

As I did last time, I came back satisfied with my experience and deal.

Sales

All requirements were met and the sales adviser Lewis dealt with all requirements efficiently and made the entire process effortless

Sales

As above, Dillon was very professional, extremely helpful, attentive and informative without any pushy hard sell (Something I personally have been known to walkout on a sale for). 5 stars from me regarding Dillon's approach and over all manner.

Sales

Excellent knowledgeable staff. Easy to deal with in a professional but comfortable environment.

Sales

Whole purchase was seamless

Sales

I was very happy with the experience and could not have asked for a more helpful and friendly handover. Nathaniel Phillips was excellent and this was the best handover I have ever experienced since first buying new BMWs about 25 years ago.

Sales

The centre is warm, clean and boasts a welcoming environment. All the staff at the Lancaster centre are extremely friendly and helpful delivering a high customer service experience.

Sales

Very efficient service e

Sales

Simon Cornwell has been exceptional

Sales

Excellent service.

Sales

Everything was perfect best service from any car purchase in past twenty years.

Sales

Nathaniel and his sales manager were great

Sales

When had queries they were answered promptly. Emma proved to be both knowledgeable and understanding

Sales

Knowledgeable staff and very supportive

Sales

Brilliant service from start to finish and relatable staff

Sales

Fantastic service, fantastic product, fantastic experience - completely satisfied with the overall experience. Kirill managed to get the car turned around and ready for collection earlier than expected.

Sales

Dillion was brilliant from start to finish

Sales

Everything has been good and smooth other than valeting of the body work. Car had a lot of buffer trails after a machine polish. From a sales point of view I would give 5 out of 5, hence score. Only let down for issue stated

Sales

The care and attention from the sales representative was first class

Sales

Fantastic service from Emma, she made everything easy and smooth - we had absolutely no problems and it was great picking up the new car and we thought it was a wonderful dealership!

Sales

Dillion made it a wonderful experience, he provided us not only with time to go over the car, he made sure that we felt good driving it away. He pulled out all the stops and it was a wonderful experience.

Sales

Fast efficient service and I was kept updated every step of the way

Sales

One to one attentive service throughout. Whole process from order to drive-away completed in less than a month.