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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was greeted courteously and professionally, kept fully informed while my car was with Lancaster BMW and made to feel like a valued customer.

Service

When trying to book the service there was a contradiction between the work that the person who took the call was advising and the information displayed in the car. I believed the car. Otherwise the customer service was excellent.

Service

The car has still got issues with wireless charging collision avoidance etc . We have given up taking the car in. We just get told, we can't find a fault or we are following cars to close. This is despite telling bmw there are no cars even insight.

Service

As above

Service

MOT was carried out on time, I was able to watch TV drink coffee and try a selection of showroom cars for size. The salespeople I spoke with were not pushy but very informative.

Service

Lady that served me very good

Service

Friendly helpful assistance from Phoebe, keeping me advised on progress throughout the day

Service

My car was given back to me with no oil and an oil alert notice asking me to immediately put in 1 litre of oil. I don't think this is satisfactory after the repair to my clutch . The process of car repair /communication was not smooth.

Service

First rate customer service

Service

The software update requested to increase distance wasn't installed

Service

Planned a site and wait service, Arrived at 8.00 and drove away at 10.00.

Service

Problem solved but processing pedantic. Lots of paperwork for £3 battery

Service

Did exactly what it should have done.

Service

the team handled my vehicle efficiently

Service

Well-run department, friendly staff - a marked improvement on previous visits

Service

They do their best and are pleasant and accommodating not responsible for the problem

Service

fab service. Collect and deliver.

Service

Very pleasant experience and facilities

Service

I always have my car collected which is very helpful for me due to my disability. They always manage to book me in when suits me.

Service

Work completed on schedule, kept informed, friendly and approachable staff

Service

The work was carried out to my satisfaction.

Service

As above, couldn't be more impressed with Tyler the young man who looked after me and my car.

Service

The service team at Lancaster looked after me very well. I appreciate their focus and attention to good customer service. Well done the service team.

Service

Never had a problem with the sales or service

Service

The issue wasn't resolved however you have managed to work out a solution to fix the problem.

Service

Really like the lift option and the service is very organised

Service

Easy booking, drop off proceedure and very helpfull staff.

Service

Nothing was too much trouble I had some questions concerning the media system and I was seen by one of your colleagues who spent nearly an hour helping me in what I believe was his own time as I understand he was going home at 5 pm the time I arrived

Service

The service centre initiated contact when the service was due, in a highly customer focussed approach. Staff throughout were friendly, welcoming and efficient. The service was completed ahead of time and the car returned, clean and tidy.

Service

I made the booking for a service and MOT and a fault with the cooling fan. On arrival at the dealership, I was told that the fan problem would need diagnostic checking and that this was not available on Fridays... had to book return visit.

Service

Cassie was excellent

Service

All work on the car efficiently dealt with, Information given by staff was clearly stated and easily understood.

Service

Really Great Service, experienced and knowledgeable.

Service

All items serviced in good time, plus with 25% on line discount which is a great offer

Service

The replaced headlight is also misting up

Service

The service received was top notch . I elected to wait for my car. The reception area was very comfortable with decent coffee and plenty to read. Reception staff were also very helpful

Service

Fixed the issues that I took it in to get fixed in reasonable time.

Service

Problem with internal led lights caused during service to change dashboard inlays. Have had extra trip to garage to try and resolve and now have to drop car in again.

Service

Lovely sales department especially Mark Milton

Service

Completely satisfied

Service

As expected

Service

Good all round service

Service

The staff are great, very friendly and professional.

Service

Ian always very helpful

Service

I'm not completely satisfied as the part that was replace should have been covered under warranty and also on the invoice next to the parts description in brackets was written AUC warranty. So why have I been charge for it?

Service

Booking system easy. Convenient dates available. Car washed post service and fast, efficient handling by staff.

Service

Friendly service but 12 days required to attend to a minor warranty issue. Hire car provided and fuel so not too inconvenient

Service

Service was good

Service

This time, everyone was particularly pleasant AND also the work was done in the timescale promised - sometimes it hasn't quite been so prompt.

Service

I feel terrible writing an honest review, the people seem genuinely nice. Service took longer than expected, price was reduced by £30 (difficulty removing a nipple). The subsequent problems have taken up a lot of my time.

Service

Very knowledgeable team - first class service in every way.

Service

Sales team excellent. Knowledgable and helpful

Service

Spot service

Service

Would have given Completely satisfied if service dates on invoice and car electronic display had been entered properly.

Service

Everything seems to be ok.

Service

Iain was very knowledgable and did his best to help.

Service

Whilst the car was with BMW for over a week the customer service agent was fantastic and the problem was resolved, however the 19 plate car that was the reserve car also didn't have them functions available which is pretty poor

Service

I took my car in for a winter wheel swap: prior to leaving I found that the wheel calibration had not been completed. The following morning I discovered all information had been deleted from nav system; I am still waiting for an explanation for this.

Service

We live approx 20 miles from the garage we bought the car from making it difficult to get to and fro using public transport. The garage could nit lent us a car so we had to make other arrangements despite the car being kept overnight.

Service

Brand new car delivered with multiple faults

Service

Warranty work completed without a fuss.

Service

I have a dashcam fitted in my car and it was disconnected when it went into the garage by the technician. I have only just discovered this when I have gone to look at some potential footage. The last recording is of my car going into the garage.

Service

Very helpful

Service

My problem was sorted

Service

good service

Service

Friendly service and delivered as indicated.

Service

Very welcoming and friendly staff, from the first person i met in the carpark to everyone on the day.

Service

Everything worked as expected. Liked the BMW follow up to a recall letter, that I had not attended to, asking if I still had the vehicle.

Service

As expected

Service

Crowded car park and surrounding area. Arranged 'drop' into Milton Keynes 'forgotten' for an hour although the situation was quickly recovered after staff had been made aware of the problem.

Service

Very happy with the service I received from all

Service

In addition to the service, I also asked them to check the valve (of a tyre they replaced), as there was a problem in using my tyre gauge. They said they had done this, but the problem was still evident. Also, did not replace dust cap.

Service

Staff try really hard to make sure you are listened to and to find the best out come for the customer.

Service

Quick and efficient

Service

Great team

Service

Everything went according to the plan communicated to me

Service

Very good customer service.

Service

No complaints other than the 2 issues mentioned above. Lack of call back is a common issue with the site.

Service

Friendly comfortable experience

Service

Nice handover

Service

Dillon Apleby was very helpful

Sales

Anthony Elder was my main point of contact and is by far the best car sales person I've dealt with, having bought 8 new cars in the last 10 years. Nicky also arranged for an M850i courtesy car for me to drive as mine was delayed at the last minute.

Sales

Nicola Pettengell and Emma Duthie were a pleasure to do business with. The car was exactly what I ordered and delivered on time. They were pleasant and efficient to deal with. I highly recommend them to future customers.

Sales

Swift delivery, great communications

Sales

Emma couldn't have been more helpful

Sales

Car arrived slightly before the time we were told. Arranging a test drive in the model we were interested in was easy. Kirill our salesman was very helpful and knowledgeable. We were even collected from home to pick up our new car.

Sales

Excellent. I paid one visit to the dealer to pick up the car, all other correspondence with Anthony Elder was done via phone/email. He was really knowledgeable and friendly.

Sales

Emma was very helpful and guided to the right car.on delivery she explained the car in our time and did not hurry us, a very positive experience.

Sales

Frustrated with Land Rover, I made tentative inquiries to BMW. The brilliant service that i immediately got from Anthony Elder convinced me to buy a BMW. He was first class, and an absolute credit to your brand, he single handedly "sold me the car

Sales

Comfortable, friendly, plenty of coffee!

Sales

Great service, quick turn around, couldn't have been better

Sales

Nathaniel Phillips provided excellent purchasing experience. He worked hard to craft a deal that appealed and followed up in an exemplarily manner to insure we had all our queries answered and that we had no concerns that had not been addressed.

Sales

Anthony Elder was fantastic salesman and made sure to keep me up to date on every stage. Was able to organise specific features required on collection day.

Sales

As previous answer The same sales person made my decision so much easier as a returning customer. Helpful enthusiastic and knowledgable he was able to assist my decision process. Great Around and would return if Anthony E was there in 3 years time

Sales

Hassle free, they listened and delivered exactly what I wanted

Sales

Kirill from BMW Milton Keynes went above and beyond throughout the experience, creating a superb handover and offered expert specialist technical advise.

Sales

No problems at all stages.