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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service, friendly staff.

Service

When I returned home with my car I found the inside leather seats had a lot of dirty marks that had not been cleaned after the service work. I would have expected this to be checked more closely before returning the car.

Service

The car was serviced and given an MOT to schedule.

Service

Everything was explained and carried to at high standard. I loved the video link showing the technician explains tyre pressures and brake pads.

Service

The complimentary car wash and vac was not up to standard. The seats were barely vacuumed and the alloys were still half dirty. The car used to come out looking like new before when it came out from service.

Service

Work was carried out in a timely manner

Service

The best BMW garage in Milton Keynes

Service

All I wanted and more was carried out without any bother and more!

Service

Helpful , friendly and finished much earlier than I expected.

Service

They fixed my car, quickly,,but it is running slow,,using more fuel

Service

Completed on time and good facilities whilst waiting

Service

Everything was explained fully. Competative price on tyres.

Service

All work completed to high standard

Service

See Above

Service

Everything was carried out that was required

Service

Again primarily due to my interaction with Kevin in the service department. He arranged to have the repair done really quickly. His personable manner was impeccable.

Service

Very good customer service. I was kept fully informed during my vehicle service, by phone & email - including a short video of small issues which will need to be addressed in the future.

Service

Ian was very helpful

Service

Booked a reasonable notice. Work completed on time. Confirmation/ update by phone in timely way. Excellent work - minor body Repair.

Service

Their timeliness as promised by them is eexemplary.

Service

I think it is the 3rd or 4th time trying to get break clunk fixed. There is a service bulletin on this now but the adjustment and grease did not fix again. I suspect BMW won't fix this and I am getting tired of trying to get it done.

Service

Service wash was not very good, appriciate it was washed but the exterior sills, wheels were not fully clean and bird muck remained on the drivers door and window. Exit process seems very congested, well signed and managed consider in and out doors.

Service

The service person I dealt with - excellent, service work I hope was good, but received a free valet which was offered due to a problem with a previous service. If I had paid for this valet I probably would have asked for it to be done again.

Service

Tyler... excellent service; communication etc

Service

just was

Service

Took my car in for a Recall was not informed what was done or provided with any evidence all was okay. Was not informed of the Recall until I rang to book service.

Service

huge improvement over previous owners of this dealership with regard to the servicing of vehicles

Service

For first time in 47 years, my car was off the road for 2 weeks waiting for your earliest appointment to deal with an engine fault. Unacceptable, surely. Redeemed to a very large extent by your not charging for the repair, even though out of warranty

Service

Great service

Service

Prompt and relevant advice. Friendly, responsive, welcoming and efficient service. Overall cost quite a bit less than expected.

Service

Friendly professional service.

Service

Very good experience. Short waiting time.

Service

Tyler was very helpful and informative.

Service

No call back poor service wash not dried off covered water marks Could not find my key when I went to pick up vehicle no hand over Passenger seat laid back as though some one had been sitting in the car

Service

Every part of the service is great.

Service

Work completed within agreed timescales.

Service

Samita and Ang on reception very helpful as was my advisor Iain. Great service.

Service

Very helpful and Alan driver who gave me a lift home was lovely. All the staff very helpful as always. The lady on the front desk was very welcoming

Service

Service completed within time scale and all went well. Was kept informed and advised of potential future work / servicing

Service

Costs where high compared to other franchised dealers in the surrounding area. Review and video completed were both of poor standard. Review of tyres was inconsistent to tyre garage who reviewed the same a week prior to MOT.

Service

Ran on time and good communication

Service

The service was prompt and the staff very efficient and friendly.

Service

The staff were welcoming, informative and the service very good. Apart from the note on the vehicle's record noted in question 3, I was very pleased with the service.

Service

Good and friendly service provided by Lancaster Milton Keynes

Service

because everything was done to my satisfaction.

Service

Lancaster mk Dealership deals very well end to end service delivery as well. Good example is convenience of drop off and knowledgeable service advisors.

Service

Service has always been well handled

Service

Polite, prompt service. Slightly disappointed at the time I had to wait before my service booking (2 weeks), and the lack of loan vehicle availability (1 month).

Service

Because we came to a fifty fifty agreement on the cost of the service (that we were not expecting to have done after only 12 months) and the service was carried out smoothly and the car was nice and clean when we collected it.

Service

I have no complaints. The service is always good!!

Service

Excellent service by Tina.

Service

I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.

Service

Service done quickly and efficiently

Service

The team were great

Service

Excellent - very swift service

Service

The customer service they have provided is really good.

Service

Very professional and efficient service from Lancaster Milton Keynes. Would definitely recommend.

Service

Simon Cornwell has been outstanding, I have purchased my last 2 M cars from him

Service

Over £300 for an oil change....

Service

Completed on time as promised

Service

Everyone was very helpful

Service

Simon Cornwell has been exceptional, I have purchased my last 2x M vehicles from him

Service

Work completed quickly and efficiently to a high level Although sat-nav updates are not good still areas of the country missing ??

Service

Completed within timeframe

Service

Notified when car arrived at destination. Two videos showing health check and vehicle repair. Hire car issued for my convenience and a 1 day repair... very pleased.

Service

I was kept up to speed with all developments during the day, and was assisted to achieve a good outcome

Service

Cars handling worsening, found LHS front had a 245 tyre, result car sloping to the right with shoulder worn badly. Your folks replaced both tyres, charging me for the worn 225, even though the wear was the result of an ORIGINAL incorrect fitment.

Service

Inconvenient having to return the car for a second time, and will be a third time to fit a new combi-unit next month.

Service

As above

Service

Excellent service

Service

I thought my car would be valeted as a part of providing good customer service as my car was there all day

Service

Very efficient staff, friendly and knowledgeable. Extremely professional.

Service

I was informed throughout the day on the progress of my service

Service

Only one person cared Then a five minute repair took 1.5 hours For a resolve for a complaint and failure from your brand just not acceptable and not what you buy into when you purchase the brand. You need to refocus your company

Service

An collecting the car, I had adblue splashed all over my rear wheel.

Service

Collection and delivery of my car on time.

Service

Sumita and Angie always look after the reception desk well, Alex my service advisor communicated with me impeccably and Shane my technician diagnosed the issue and fixed it 1st time.

Service

Excellent customer service

Service

As said above everything was done and video of tyre check in the after service email

Service

I got the attention i needed

Service

Always good service

Service

Great service, efficient and friendly staff at BMW Milton Keynes. Was kept informed of progress and the car came back lovely and clean

Service

From initial reception to final handover, i felt that the company really caed about their customers.

Service

No issues

Service

All concerns raised aside normal service wore checked and that's makes Bmw dealers the best and reliable dealers for warranty and service jobs.

Service

Problem fixed very quickly

Service

when reccomending replacement of brake disks, it is good to share disk thickness and minimum even before being asked to build trust - even show the disk or picture of it with guage on it.

Service

Service while I waited, smart facilities and able to work comfortably while waiting. Was told to expect two hours, and two hours later car serviced, washed and cleaned. Excellent.

Service

A text or call during the day to let me know when the car was anticipated to be complete, would have been appreciated - as it was, I rang in to arrange a lift back and was informed then.

Service

very satisfied with the MK service team,

Service

Although the car was not purchased from Lancaster's, it is an approved used and was covered by warranty. We had real issues getting the work fixed under the warranty the problem with the suspension still exists. We are still waiting for a call back.

Service

all the staff were so friendly and welcoming. I was greeted by Sumita who couldn't have done more for me.

Service

As above. Problem sorted quickly and efficiently.

Service

Just don't seem interested in their customers

Service

just a pleasure to deal with them all

Service

On this occasion, everything was explained and I know exactly how long it was going to take.

Service

Very helpful staff and very efficient

Service

Bought my 440 M Sport from this dealership two years ago. Salesman Paolo Marsala has been a total pleasure to deal with, always helpful and professional. Bravo to him.

Service

Quick response, kept fully informed.

Service

The people are very nice and treat the customers well. I did not come away with complete satisfaction as I was told that the broken catch on the seat was not included in the warranty.

Service

Work completed swiftly, information about work communicated efficiently and car cleaned and ready for collection in good time.

Service

Plastic guard on driver seat rail went missing during service and has not been found

Service

Although the service is excellent at Lancaster MK, this time I had a waiting service booked for my car. I was told i would have to wait around for 2hrs for the service but it actually took just over 3 hours.

Service

They know me, my needs, my budget and make it work.

Service

I had a good service from centre, did job well. Waiting time could be less, but they kept me informed on progress.

Service

Great service, phone calls answered and/or returned immediately, no messing about, all questions answered and explained accordingly.

Service

I paid for a oil service but the car still thinks it has not been done keeps saying oil service required You only reset when I have a more expensive service carried out this was not explained to me properly I wasted money on oil service

Service

everyone there was very helpful indeed.

Service

They took the trouble to listen to me which is a huge improvement over a previous dealer I had experience with.

Service

Would have been 5 out of 5 but no offer of collection on return to pick up car or to pay for the taxi! I fund my own car so it would have been appreciated given the cost of the service

Service

It was a pleasant experience. Friendly professional service

Service

Work carried on my x5 was not good and the car get breakdown after 3 days.

Service

A mystery rattle on my vehicle was found to be due to an impact with the underside. I was promised a video - never got one. Expressed my concern as damage did not happen whilst I was driving. Complimentary wash left dreadful finish

Service

The service team and experience was as indicated.

Service

Good personal service but rather slow.

Service

Lancaster Milton Keynes is the garage to chose if you want service

Service

After my car was serviced I was served by Kevin Frier & Tyler, they were excellent representatives of BMW.

Service

All done on time. Lady who booked me in was most helpful.

Service

My car was returned to me without having updated the in car service record of maintenance. I had to make a return visit to the dealer to carry out this overlooked part of the service.

Service

Aftersales was incredibly busy both times I dropped the car off. For a first time visitor it wasn't clear what the booking in system was and even on the second time the wait was long with some staff apparently free?

Service

The staff who dealt with us were apologetic and explained the situation, this did not change the fact that I am now having to make 2 trips (at my cost) to your dealership, when all someone had to do was ask " Service plan? and what is your mileage?"

Service

Servicing was fine and completed on time. I turned up to collect at the time I was told to but faced a considerable wait to be called to the Service Desk. If lots of Staff are at lunch don't ask Customers to collect at lunchtime.

Service

they did the job that was required

Service

A Quality control inspection would have prevented the vehicle having to be returned to the workshop for the 3rd time to replace the now additional broken parts caused by what appears to be a hasty repair of the warranty replacement parts.

Service

It's a long way to MK Lancaster for me (at least an hour of driving), There are plenty of other BMW dealers within that sort of range to choose from, and frankly it was an unpleasant experience.

Service

Everything done perfectly, very knowledgeable and professional service advisor.

Service

See above.

Service

Atfer my car was serviced and told it was ready. I waited 30mins.

Service

Seemed to find more work than the cars service computer suggested

Service

Happy with the consistently good service

Service

The service and the customer support &customer experience is always great but I was disappointed with the result. A known problem with the media system couldn't be fixed on good will basis as it didn't play up, despite this becoming a frequent issue

Service

Quick and efficient

Sales

Nathaniel Philips was amazing throughout the whole process. From my overall experience at the MK dealership I would recommend them to anyone .

Sales

Fast, efficient, excellent service from Dillon.

Sales

Great purchase experience and after sale care

Sales

All requirements were met and the sales adviser Lewis dealt with all requirements efficiently and made the entire process effortless

Sales

As I did last time, I came back satisfied with my experience and deal.

Sales

As above, Dillon was very professional, extremely helpful, attentive and informative without any pushy hard sell (Something I personally have been known to walkout on a sale for). 5 stars from me regarding Dillon's approach and over all manner.

Sales

Excellent knowledgeable staff. Easy to deal with in a professional but comfortable environment.

Sales

The centre is warm, clean and boasts a welcoming environment. All the staff at the Lancaster centre are extremely friendly and helpful delivering a high customer service experience.

Sales

I was very happy with the experience and could not have asked for a more helpful and friendly handover. Nathaniel Phillips was excellent and this was the best handover I have ever experienced since first buying new BMWs about 25 years ago.

Sales

Excellent service.

Sales

Very efficient service e

Sales

Simon Cornwell has been exceptional

Sales

Everything was perfect best service from any car purchase in past twenty years.

Sales

Nathaniel and his sales manager were great

Sales

Knowledgeable staff and very supportive

Sales

Brilliant service from start to finish and relatable staff

Sales

Fantastic service, fantastic product, fantastic experience - completely satisfied with the overall experience. Kirill managed to get the car turned around and ready for collection earlier than expected.

Sales

Dillion was brilliant from start to finish

Sales

Everything has been good and smooth other than valeting of the body work. Car had a lot of buffer trails after a machine polish. From a sales point of view I would give 5 out of 5, hence score. Only let down for issue stated

Sales

The care and attention from the sales representative was first class

Sales

Fantastic service from Emma, she made everything easy and smooth - we had absolutely no problems and it was great picking up the new car and we thought it was a wonderful dealership!

Sales

Fast efficient service and I was kept updated every step of the way

Sales

Dillion made it a wonderful experience, he provided us not only with time to go over the car, he made sure that we felt good driving it away. He pulled out all the stops and it was a wonderful experience.

Sales

One to one attentive service throughout. Whole process from order to drive-away completed in less than a month.

Sales

The Motability representative Emma was very knowledgeable and helpful from start to finish. The process was hassle free and when it was time to collect the car she spent time going through everything.

Sales

Great customer service from Kirill at Milton Keynes. Put aside plenty of time on handover day. Explained the controls of the car thoroughly and was happy to spend time answering any questions.

Sales

Emma who handled the sale was very professional and attentive.

Sales

Nice facility

Sales

Excellent experience from start to finish.

Sales

Straightforward and simple process

Sales

Sales person was friendly, efficient and knowledgeable. There was no 'hard sell' which was great

Sales

Easy process. Everything handled with care and was kept up to date

Sales

Top rate service from sales person