Great service on time

On time with minimal wait. Well organised.

The video of my car's health check was very well done and I felt very assured of the report .

Service is always fantastic at Lancaster

Issue was sorted without fuss

On time, on budget. Friendly.

Very satisfied as always, service advisor Tyler very helpful

I now have moved to Norfolk and come back to Lancaster Milton Keynes to have my car serviced. The service I receive from the gentleman waiting to greet me outside the garage to the hand over after the completed service is of the highest standard.

Efficient,helpful&timely

Booking easy and efficient. Arrival process efficient. Service finished on time.

The staff are very helpful and the experience is great

Booked car in for 11am met at entrance bit early parked up for 10 min then drove in to the meeting area a service advisor Tracy Fisher talked to me very plesent and smiling check car in sign papers she said she would ring me when ready and she did??

Very pleased and satisfied with their services and approach, this helped us to make decision promptly.

Everyone was helpful and easy to talk to and everything I wanted to get sorted was done

On the day of service, fast and efficient as usual with good customer service especially with COVID impacts.

Hassle free service, concise feed back and polite well mannered staff.

It is always a pleasure working with you. Even in these difficult times you made the experience a good one.

Very good

I was happy with the way the service was carried out in a thorough and professional manner.

The whole experience was excellent. Covid-19 precautions were in place, well organised and the work completely well

Extremely efficient service and helpful staff.

great service all round

Good system in place, helpful staff

Helpful staff, deliveryontime

Given the current climate, the the set up and process at the dealership is fantastic.

I had thought I could wait whilst this was done, but not so at the moment - do not know where I missed this, but staff quickly organised a cab for me to the Centre for a lunch and some shopping in the recently reopened shopping.

Not quite the superb standard pre-Corona when the car would be washed and cleaned but nevertheless very good.

Very happy the service my car received and myself, I was very well look after and made to feel special

No problems at all despite Covid and felt staff and customers were well-protected

Problems were experienced while BMW were updating sat nav but I was kept properly informed and everything was dealt with satisfactorily at the service and end of warranty check.

Easy to get to and very efficient and customer focused.

Phoebe service adviser very good

The service is excellent and the staff very friendly and knowledgeable

All good

Fully satisfied with service provided to me at this time, while also fully observing the measures required by Covid 19

Even during Corona crisis the appointment was kept and the work was carried out.

Everything was completed as promised in the timescale promised.

within the confines of covid 19 they did an excellent job

Emma was great and the whole process was exciting

Friendly, efficient staff. Dillon Appleby, Emma Duthie and Nicola Pettengell in particular. Lovely showroom and all the staff we came across were extremely conscientious and adhering to Social Distancing requirements.

There are alwaiys details that can be criticesed but they were minor and overall I was happy with my experience.

Great service and great salesman

Excellent service on both the initial visit to discuss my vehicle and collection itself - even in light of Covid!

Very happy with everything thanks to Antony Elder

Lewis was fantastic, and even though COVID-19 caused a 10 week delay the service was great.

Everything from initial contact to purchase went sailing.

Great deal and pricing, beat all other competitors.

There seemed to be a lack of information about where the vehicle actually was between arrival in the UK port and delivery to the dealer, so from BMW HQ. The information from the dealer was excellent throughout.