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The team did a great job in listening to my issues and trying to work through the problem to the point i spoke to the technician who was working on my car to try and resolve the problem. He then outlined to me the next steps.
Excellent communication through the process from Alex Magee, very personable, honest and straight talking with a can do attitude, he makes a positive difference and is a real credit to your business.
Efficient process given the current restrictions
A few issues that were resolved quickly and effectively
Great processes in place to makelife easier for the customer
Did what needed to be done and were fast
Very efficient, was able to book a service within the week and the service on arrival and communication was excellent.
The service was beyond my expectation, from arriving at Lancaster, the people you employ, the attitude from each and every one of them, that nothing is too much trouble, the calls to update throughout
Super from start to finish - especially well done re lockdown.
Customer service was good.But not happy that the fault was not fixed on my car and now being told to to re book it in and they need the car 4-5 days.
Professional and polite
When arriving at the dealership there was no clear guidance where to go. One of the issues with the car wasn't fixed, got differing reasons what the problem was
Made welcome by Molly my service adviser, job done without fuss,
Everything went very smoothly from check in to picking up my car. The Covid 19 measures adopted by the dealership were excellent.
Easy to book. Quick to respond. Short lead time to see the vehicle. Excellent service on arrival. Courtesy car made available.
Clear, concise video from the technician, and usual great service in the Service Reception team (Tracey Fisher). Tracey was careful to check I was OK, had a drink, and knew how the MOT was progressing.
All was perfect and made in a timely manner
Always exceptionally helpful, polite and complete the required work promptly
Work was carried out and car cleaned - people were very helpful and friendly.
Free coffee and a nice place to sit and wait for my car.
The organisation and safety measures were fantastic!
Again Gloria service advisor. Kept in touch with me all the time about my car was always nice and very helpful. Always took the time to answer my questions Wonderful advisor And should be noted!
I was pleased to be allowed to wait whilst my MoT was completed.
Kept informed throughout process
Fantastic customer service from the team, I thought the Covid 19 measure you have implemented at the Mk branch was very professionally done and I felt safe. I also dealt with Emily from service who was brilliant and helped me through out my service a
The Service Engineer that looked after my car went above and beyond what I was expecting. Congratulations for his professionality and helpfulness!
Extremely easy process. Very friendly reception and felt totally looked after as a customer.
Very good service from beginning to end
Despite COVID restrictions, staff kept me informed of progress throughout my visit, and were extremely helpful. The video sent to me showing the car safety checks was also excellent
Tyler, my service advisor kept me fully informed during the day with regular updates and made the whole experience delightful.
It's was pleasant to see the dealership protecting their customers and staff through this epidemic. They have a system in place which reassured me that our safety comes first. I was also informed of my car's progress throughout the day.
I was looked after by Tracey Fisher who was very professional ,friendly and very knowledgeable on all things BMW
Good price and fast. Turnaround.
Efficient, friendly and patient during these difficult times
I have experience such a good service . I am more than pleased
All issues reported were completely resolved during the service visit. I was expecting a 2nd visit would be required for parts to be ordered in, but all necessary parts had already been sourced in advance.
Service and repair was timely. Courtesy car provided.
Close to closing time my wing mirror cracked and the guys allowed me to turn up and fitted it fast and without any issues.
The video provided was very useful and demonstrated what the checks were
Felt safe with COVID restrictions and service handled promptly and efficiently
Service was carried out efficiently. Service administrator was welcoming and helpful. Loan car was arranged and my own car was given back in a clean condition.
My experience has shown me that BMW always put the customer first. On this occasion despite high demand I was able to arrange an immediate appointment. This is typical of the service provided by BMW - its a great service.
Great customer service
Customer experience was good
Well organised, kept us informed during the day of progress with car during service, and when available for collection
Good Covid measures.
Easy to get hold of everyone i needed to.
All completed as expected
Friendly and helpful and kept me updated
First class service from start to finish. Very sleek drop off process. I was kept safely within my vehicle. Alex greeted me very professionally and provided flawless service throughout. Thank you Alex for restoring my faith in BMW.
Iain has been excellent with regard to customer service, understanding issues etc. I have had a really good experience. Thank you.
Everything was handled efficiently.
Providing the short video of the car being checked provides a very good service. I am lucky that Alex has managed to do this twice for me.
Excellent communication from the reservation team prior and during the Booking.
The staff who dealt with my service was helpful from the start when I dropped my car off for the MOT and FULL service. He was very courteous. Provided clear information about the service before and after.
I'm particularly impressed with Ian in the service team. His customer service is exceptional. Why? Because he FOLLOWS UP and keeps his word. Even if it's just a 30-second call to say he's had no update, he'll let you know and this is what I value mo
Video e mail was great, car nice and clean too.
Wasn't made fully aware of timed collection service, was told about basic drop off service, put keys into envelope and handed it in, would've preferred the timed collection as it seems more personal but wasn't fully made aware of this when booking
Customer service was excellent, and we were impressed with the precautions taken to keep the staff and customers safe from Covid-19. Our Sales Executive Anthony Elder was very professional throughout the whole process - a real credit to BMW.
Everything was in place
This is my first BMW after many years of motoring. From the moment we walked into the BMW Show Room we were treated with respect.
Will Wyles was excellent throughout the car buying process.
Dillon made our purchase a pleasure, good advice and explanation throughout the entire period and contact with us post receiving our new car
From the outset sales team were very responsive, matched my needs. Responded very quickly to any queries. Made part exchange of my existing vehicle incredibly simple.
Mark Milton told me everything I needed to know about my purchase very friendly guy and went the extra mile for me
Considering the restrictions due to Covid-19 I experienced no trouble when staying in contact and all procedures within the BMW centre are very professional
Try all effort to fulfill my requirements
Dealing with my request, looking for the right BMW at the right price - knowledgable staff - Anthony Elder at Lancaster BMW Milton Keynes dealt with me from purchase to pick up
Completely satisfied very courteous and helpful
Kept appraised of progress and offered assistance throughout as required
The whole team made us feel like a valued customer throughout the whole purchase process
The manager and staff were all excellent but Emma was super. We thank her putting in the extra effort during this busy and difficult time at work. She put the customer first, she had to swap her shift to meet our needs. She supported us throughout .
Anthony Elder kept me completely informed throughout the process
Friendly staff, well looked after
Anthony Elder ran through the whole process in a very friendly efficient manner.
everything was good
This was an excellent car buying experience, with Will being very responsive to answering my questions, and repeatedly demonstrating that he was willing to work tirelessly to help me find the right vehicle - superb service!
Front start to finish the whole experience Wes outstanding, everyone involved knew and met my expectations, a big shout out to Will who did all the ground work and Don in Finance , who particularly went the extra mile in giving me a loyalty bonus.
Very helpful and knowledgeable staff.
Despite a busy time and holidays, Lewis and Don looked after us very well. Communication was excellent as was the service from Lewis on the day of collection. We are very happy with the car and the whole purchase and delivery experience.
The best. I had visited Audi, Jaguar, Mercedes and VW. Lewis was the best. His attention to my purchase was one of the main factors for choosing a BMW.
Will was polite, friendly and very helpful. He made sure he spoke to me directly (rather than only my husband who was paying the bill!) and made a point of including me in conversations, which was so refreshing and a big positive for the brand!!
Everyone was very attentive and helped me make the right choice about my car.
Quick, smooth and great value for money
Was kept updated throughout
Lewis was very good at keeping me up to date on progress of the purchase, organising test drive and also remediating the sat nav by coming to my house to fix it. Very happy with overall service.
Excellent care & attention given by Kirill Grigoryev
With the current situation with the COVID-19. The handover great.
Very satisfied. We bought out new car through your Milton Keynes branch and the process couldn't have been smoother (despite lock down part way through). Pickup was good and the goodbye wave as i drove out of the garage in my new car was a nice touch
Very quick delivery, all round great experience, Lewis was exceptional
Everyone was polite The environment was safe, clean and always a pleasure to visit
This is my third BMW bought from Lancaster BMW. Each time they have taken the time to ensure they understand and fulfill my requirements without undue sales pressure
I arrived at the MK BMW showroom without an appointment but was still able to look around a car and also take a test drive in a X3 within an hour. Lewis and Don found me a car and we agreed a deal that afternoon.
All of our concerns were answered honestly and accurately by Lewis. He understood it was a big decision for us to buy a car and we always felt comfortable.