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ABOUT LANCASTER MILTON KEYNES.

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The people are very nice and treat the customers well. I did not come away with complete satisfaction as I was told that the broken catch on the seat was not included in the warranty.

Service

Quick response, kept fully informed.

Service

Although the service is excellent at Lancaster MK, this time I had a waiting service booked for my car. I was told i would have to wait around for 2hrs for the service but it actually took just over 3 hours.

Service

Plastic guard on driver seat rail went missing during service and has not been found

Service

Work completed swiftly, information about work communicated efficiently and car cleaned and ready for collection in good time.

Service

Great service, phone calls answered and/or returned immediately, no messing about, all questions answered and explained accordingly.

Service

They know me, my needs, my budget and make it work.

Service

I had a good service from centre, did job well. Waiting time could be less, but they kept me informed on progress.

Service

I paid for a oil service but the car still thinks it has not been done keeps saying oil service required You only reset when I have a more expensive service carried out this was not explained to me properly I wasted money on oil service

Service

They took the trouble to listen to me which is a huge improvement over a previous dealer I had experience with.

Service

everyone there was very helpful indeed.

Service

Work carried on my x5 was not good and the car get breakdown after 3 days.

Service

It was a pleasant experience. Friendly professional service

Service

Would have been 5 out of 5 but no offer of collection on return to pick up car or to pay for the taxi! I fund my own car so it would have been appreciated given the cost of the service

Service

A mystery rattle on my vehicle was found to be due to an impact with the underside. I was promised a video - never got one. Expressed my concern as damage did not happen whilst I was driving. Complimentary wash left dreadful finish

Service

The service team and experience was as indicated.

Service

Lancaster Milton Keynes is the garage to chose if you want service

Service

Good personal service but rather slow.

Service

After my car was serviced I was served by Kevin Frier & Tyler, they were excellent representatives of BMW.

Service

All done on time. Lady who booked me in was most helpful.

Service

My car was returned to me without having updated the in car service record of maintenance. I had to make a return visit to the dealer to carry out this overlooked part of the service.

Service

Aftersales was incredibly busy both times I dropped the car off. For a first time visitor it wasn't clear what the booking in system was and even on the second time the wait was long with some staff apparently free?

Service

The staff who dealt with us were apologetic and explained the situation, this did not change the fact that I am now having to make 2 trips (at my cost) to your dealership, when all someone had to do was ask " Service plan? and what is your mileage?"

Service

Servicing was fine and completed on time. I turned up to collect at the time I was told to but faced a considerable wait to be called to the Service Desk. If lots of Staff are at lunch don't ask Customers to collect at lunchtime.

Service

they did the job that was required

Service

A Quality control inspection would have prevented the vehicle having to be returned to the workshop for the 3rd time to replace the now additional broken parts caused by what appears to be a hasty repair of the warranty replacement parts.

Service

It's a long way to MK Lancaster for me (at least an hour of driving), There are plenty of other BMW dealers within that sort of range to choose from, and frankly it was an unpleasant experience.

Service

See above.

Service

Everything done perfectly, very knowledgeable and professional service advisor.

Service

Atfer my car was serviced and told it was ready. I waited 30mins.

Service

Happy with the consistently good service

Service

Seemed to find more work than the cars service computer suggested

Service

The service and the customer support &customer experience is always great but I was disappointed with the result. A known problem with the media system couldn't be fixed on good will basis as it didn't play up, despite this becoming a frequent issue

Service

It cost over £1100, on reversing my brakes now are prone to occasional squeaking , the tyres were left at uneven pressures and the car wasn't cleaned properly. A v poor experience.

Service

arranged to collect me from home when car was finished

Service

I believe that, ultimately, I was provided with sound and valued information.

Service

Very good welcome and help with lift to shopping while car was serviced

Service

Small issue with communication I guess was due to understaffing

Service

I was Completely Satisfied, except Vehicle Health Check video I received did not show me tread depths found on one failed tyre and one advisory warning tyre. Would have been helpful to view when I received telephone call advising me of MOT failure.

Service

From the moment I booked, up to the day of the service all has been excellent. At the garage, all service was great

Service

Your meet and greeters were very friendly and welcoming but I found it difficult to relate to your representative that dealt with my car .

Service

As above refused to resolve an issue with my car that was missed prior to preparation for sale.

Service

Did not feel welcome at all in the dealership.

Service

Lady who I spoke to was very polite and pleasant but overall it wasn't what I expect from BMW

Service

Could not fix the issue immediately, but ordered the part (will take 7 working days) , then will fix while waiting next time.

Service

In all previous visits they have been excellent but unfortunately fell very short this time. 3 issues - incorrect parts ordered, rear tyre pressure low which was not fixed and a week later I also found a lost locking wheel bolt from front wheel.

Service

Again very helpful and arranged for me to be taken home whilst mt bmw being serviced

Service

I was provided with a professional service and smooth proceedings. The gentleman at the service admission gave some personal advice and experience, which has been highly valuable and I greatly appreciated.

Service

Great service by the staff at BMW Lancaster although I was left waiting another hour on top of the 1 1/2 hours quoted.

Service

Because I had to pay for a taxi to the local station when it was agreed I could get a lift, if I had not I would have missed meetings in London.

Service

As above. Issues remain and its been impossible to get a call back

Service

Service ok

Service

Fast and efficient. Helpful service manager. Good coffee

Service

Although took longer that expected,were made very welcome.

Service

Overall a satisfactory experience.

Service

Did what you said you would do.

Service

Hassle free

Service

Dissatisfied. It took 2 trips to bmw when it could've taken 1. No courtesy car. Car kept all day for a 20min job. Finally, my word questioned, and suggestion it wouldn't be under warranty. Phone communications were poor and irritated me.

Service

The works was carried out really well and with full consultation. Emily was superb and helped to sort out a long-standing finance problem too.

Service

As above.

Service

Always professional

Service

First class service

Service

Was keep informed all through the service process.

Service

I took the car in for 07:30 for its out of warranty check and MOT and it was 17:30 when I got it back.

Service

Was a reasonable service

Service

Service ok, an outstanding software update reset entire car back to factory standard and I was not made aware until I returned to my car only to find it was factory fresh and everything was gone! Front bumper covered in oil, rear of car not washed!

Service

When i booked my vehicle in for an oil service i confirmed with the service agent that the service light would be reset and after the oil service it was not. When inspecting the service book the mileage was recorded incorrectly. No apology given :(

Service

excellent

Service

As above. Furthermore, I was contacted beforehand and asked if I wanted a valuation while my car was being serviced but on the day they forgot and someone had a very quick look just before I left after reminding them.

Service

Pleasant reception area with refreshments available

Service

Complimentary car wash was not very good. In fact the car did not look as if it had been washed at all.

Service

Everything was done on time & completely as agreed, I was informed of progress throughout the day. The lift to & from work with Terry works like a dream, he is a real gent & this service saves me inconvenience/money.

Service

happy with service, surroundings and staff helpful

Service

Professional service

Service

Radio problems not dealt with.

Service

Dealt with promptly, everything explained by Alex

Service

Over crowded and not as smooth an operation as in previous years. I poked early through my leading company but felt undervalued at the dealership

Service

Though the appointment time took a few days . got there eventually. Was charged for diagnostics on my service date -agreed to it but felt should have been included in the service to know what to service.

Service

As above

Service

Had to pay for brake guild service because I was 200 miles over 38,000 when the car told me to change brake fluid only to find it would be included at less than 38,000....VERY petty approach to customer service which will stop me buying another BMW.

Service

Many things are good but - too long to get an appointment, too long to book in, too long to check out

Service

Excellent service and attention within my pre-paid service plan.

Service

Errors from the service team

Service

Very good service

Service

very poor service and treated poor

Service

Nothing dealership can do to sort brake issue out as HQ say it's acceptable!

Service

Speedy courteous

Service

Hand over of the vehicle was rather 'casual' compared to previous experiences.

Service

Kept updated

Service

Nice facility

Sales

Excellent experience from start to finish.

Sales

Straightforward and simple process

Sales

Sales person was friendly, efficient and knowledgeable. There was no 'hard sell' which was great

Sales

Easy process. Everything handled with care and was kept up to date

Sales

Top rate service from sales person

Sales

Friendly, understood what I wanted

Sales

Kweki was outstanding. Very professional and polite. Pleasure to deal with him

Sales

Kirill was fantastic and why we bought from BMW Milton Keynes

Sales

The purchase and delivery of the new car was very smooth. Everything was made easy because of the dedication of Ben .

Sales

Everything was excellent, I was overseas the majority of the time - Ben and Don took care of everything (they both went the extra mile).

Sales

high score services and and have a good arrangement to collection.

Sales

Our sales consultant Emma Duthie was extremely helpful, well informed and responded to our queries quickly. Emma made the whole process very painless.

Sales

Great service and sorted a problem for me very well

Sales

Very satisfied- Kirill kept us updated regularly-the purchase and delivery went as he described it.

Sales

extremely good customer experience, mostly thanks to Nathaniel who was a credit to BMW

Sales

Fantastic service, really impressed. Looking forward to future business with them. Best experience to date.

Sales

Dillon could not be more helpful, both in finding the car I wanted and taking me through the controls etc on delivery day. What was really helpful was Dillon organising a test drive over 2 days and his availability for questions throughout

Sales

Always felt welcome, professional handover and nice for my wife to receive flowers on collection of her new car.

Sales

You are treated extremely well as soon as you arrive at the centre by the man in the car park right through to the salesman.

Sales

See answer to question one

Sales

Emma Duthie who managed the sale was excelelnt

Sales

James was efficient, friendly and explained everything very well, I was extremely satisfied

Sales

Sales person helpful

Sales

The people at the dealership were excellent throughout. This score represents them. I was however disappointed with BMW distribution who failed to deliver the car by the date agreed.

Sales

I went in on the Wednesday and by the Friday the car was with us

Sales

Felt comfortable

Sales

Our experience was brillaint, this was all down to the way we were dealt with and looked after by Emma Duthie. Emma made the whole experience as easy as possible and did everything she possibly could to ensure we got ourselves into a new BMW.

Sales

Jardine - Lancaster BMW deliver on all fronts, the showroom is always spotless, you are greeted by genuine friendly employees from the front desk through to the service and sales teams you seem like you are one of the team not just another customer.

Sales

I received great customer service and help throughout the process of buying my new car.

Sales

I liked ,the old fashiond way of doing business customer comes first your staff were aware of my wifes disability and endeavoured to make every stage as easy as possible far beyound what service we have had in the past

Sales

Totally professional team

Sales

Conscientious, knowledgeable, professional and pleasant service.