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The people are very nice and treat the customers well. I did not come away with complete satisfaction as I was told that the broken catch on the seat was not included in the warranty.
Quick response, kept fully informed.
Although the service is excellent at Lancaster MK, this time I had a waiting service booked for my car. I was told i would have to wait around for 2hrs for the service but it actually took just over 3 hours.
Plastic guard on driver seat rail went missing during service and has not been found
Work completed swiftly, information about work communicated efficiently and car cleaned and ready for collection in good time.
Great service, phone calls answered and/or returned immediately, no messing about, all questions answered and explained accordingly.
They know me, my needs, my budget and make it work.
I had a good service from centre, did job well. Waiting time could be less, but they kept me informed on progress.
I paid for a oil service but the car still thinks it has not been done keeps saying oil service required You only reset when I have a more expensive service carried out this was not explained to me properly I wasted money on oil service
They took the trouble to listen to me which is a huge improvement over a previous dealer I had experience with.
everyone there was very helpful indeed.
Work carried on my x5 was not good and the car get breakdown after 3 days.
It was a pleasant experience. Friendly professional service
Would have been 5 out of 5 but no offer of collection on return to pick up car or to pay for the taxi! I fund my own car so it would have been appreciated given the cost of the service
A mystery rattle on my vehicle was found to be due to an impact with the underside. I was promised a video - never got one. Expressed my concern as damage did not happen whilst I was driving. Complimentary wash left dreadful finish
The service team and experience was as indicated.
Lancaster Milton Keynes is the garage to chose if you want service
Good personal service but rather slow.
After my car was serviced I was served by Kevin Frier & Tyler, they were excellent representatives of BMW.
All done on time. Lady who booked me in was most helpful.
My car was returned to me without having updated the in car service record of maintenance. I had to make a return visit to the dealer to carry out this overlooked part of the service.
Aftersales was incredibly busy both times I dropped the car off. For a first time visitor it wasn't clear what the booking in system was and even on the second time the wait was long with some staff apparently free?
The staff who dealt with us were apologetic and explained the situation, this did not change the fact that I am now having to make 2 trips (at my cost) to your dealership, when all someone had to do was ask " Service plan? and what is your mileage?"
Servicing was fine and completed on time. I turned up to collect at the time I was told to but faced a considerable wait to be called to the Service Desk. If lots of Staff are at lunch don't ask Customers to collect at lunchtime.
they did the job that was required
A Quality control inspection would have prevented the vehicle having to be returned to the workshop for the 3rd time to replace the now additional broken parts caused by what appears to be a hasty repair of the warranty replacement parts.
It's a long way to MK Lancaster for me (at least an hour of driving), There are plenty of other BMW dealers within that sort of range to choose from, and frankly it was an unpleasant experience.
Everything done perfectly, very knowledgeable and professional service advisor.
Atfer my car was serviced and told it was ready. I waited 30mins.
Happy with the consistently good service
Seemed to find more work than the cars service computer suggested
The service and the customer support &customer experience is always great but I was disappointed with the result. A known problem with the media system couldn't be fixed on good will basis as it didn't play up, despite this becoming a frequent issue
It cost over £1100, on reversing my brakes now are prone to occasional squeaking , the tyres were left at uneven pressures and the car wasn't cleaned properly. A v poor experience.
arranged to collect me from home when car was finished
I believe that, ultimately, I was provided with sound and valued information.
Very good welcome and help with lift to shopping while car was serviced
Small issue with communication I guess was due to understaffing
I was Completely Satisfied, except Vehicle Health Check video I received did not show me tread depths found on one failed tyre and one advisory warning tyre. Would have been helpful to view when I received telephone call advising me of MOT failure.
From the moment I booked, up to the day of the service all has been excellent. At the garage, all service was great
Your meet and greeters were very friendly and welcoming but I found it difficult to relate to your representative that dealt with my car .
As above refused to resolve an issue with my car that was missed prior to preparation for sale.
Did not feel welcome at all in the dealership.
Lady who I spoke to was very polite and pleasant but overall it wasn't what I expect from BMW
Could not fix the issue immediately, but ordered the part (will take 7 working days) , then will fix while waiting next time.
In all previous visits they have been excellent but unfortunately fell very short this time. 3 issues - incorrect parts ordered, rear tyre pressure low which was not fixed and a week later I also found a lost locking wheel bolt from front wheel.
Again very helpful and arranged for me to be taken home whilst mt bmw being serviced
I was provided with a professional service and smooth proceedings. The gentleman at the service admission gave some personal advice and experience, which has been highly valuable and I greatly appreciated.
Great service by the staff at BMW Lancaster although I was left waiting another hour on top of the 1 1/2 hours quoted.
Because I had to pay for a taxi to the local station when it was agreed I could get a lift, if I had not I would have missed meetings in London.
As above. Issues remain and its been impossible to get a call back
Fast and efficient. Helpful service manager. Good coffee
Although took longer that expected,were made very welcome.
Overall a satisfactory experience.
Did what you said you would do.
Dissatisfied. It took 2 trips to bmw when it could've taken 1. No courtesy car. Car kept all day for a 20min job. Finally, my word questioned, and suggestion it wouldn't be under warranty. Phone communications were poor and irritated me.
The works was carried out really well and with full consultation. Emily was superb and helped to sort out a long-standing finance problem too.
First class service
Was keep informed all through the service process.
I took the car in for 07:30 for its out of warranty check and MOT and it was 17:30 when I got it back.
Was a reasonable service
Service ok, an outstanding software update reset entire car back to factory standard and I was not made aware until I returned to my car only to find it was factory fresh and everything was gone! Front bumper covered in oil, rear of car not washed!
When i booked my vehicle in for an oil service i confirmed with the service agent that the service light would be reset and after the oil service it was not. When inspecting the service book the mileage was recorded incorrectly. No apology given :(
As above. Furthermore, I was contacted beforehand and asked if I wanted a valuation while my car was being serviced but on the day they forgot and someone had a very quick look just before I left after reminding them.
Pleasant reception area with refreshments available
Complimentary car wash was not very good. In fact the car did not look as if it had been washed at all.
Everything was done on time & completely as agreed, I was informed of progress throughout the day. The lift to & from work with Terry works like a dream, he is a real gent & this service saves me inconvenience/money.
happy with service, surroundings and staff helpful
Radio problems not dealt with.
Dealt with promptly, everything explained by Alex
Over crowded and not as smooth an operation as in previous years. I poked early through my leading company but felt undervalued at the dealership
Though the appointment time took a few days . got there eventually. Was charged for diagnostics on my service date -agreed to it but felt should have been included in the service to know what to service.
Had to pay for brake guild service because I was 200 miles over 38,000 when the car told me to change brake fluid only to find it would be included at less than 38,000....VERY petty approach to customer service which will stop me buying another BMW.
Many things are good but - too long to get an appointment, too long to book in, too long to check out
Excellent service and attention within my pre-paid service plan.
Errors from the service team
Very good service
very poor service and treated poor
Nothing dealership can do to sort brake issue out as HQ say it's acceptable!
Hand over of the vehicle was rather 'casual' compared to previous experiences.
Excellent experience from start to finish.
Straightforward and simple process
Sales person was friendly, efficient and knowledgeable. There was no 'hard sell' which was great
Easy process. Everything handled with care and was kept up to date
Top rate service from sales person
Friendly, understood what I wanted
Kweki was outstanding. Very professional and polite. Pleasure to deal with him
Kirill was fantastic and why we bought from BMW Milton Keynes
The purchase and delivery of the new car was very smooth. Everything was made easy because of the dedication of Ben .
Everything was excellent, I was overseas the majority of the time - Ben and Don took care of everything (they both went the extra mile).
high score services and and have a good arrangement to collection.
Our sales consultant Emma Duthie was extremely helpful, well informed and responded to our queries quickly. Emma made the whole process very painless.
Great service and sorted a problem for me very well
Very satisfied- Kirill kept us updated regularly-the purchase and delivery went as he described it.
extremely good customer experience, mostly thanks to Nathaniel who was a credit to BMW
Fantastic service, really impressed. Looking forward to future business with them. Best experience to date.
Dillon could not be more helpful, both in finding the car I wanted and taking me through the controls etc on delivery day. What was really helpful was Dillon organising a test drive over 2 days and his availability for questions throughout
Always felt welcome, professional handover and nice for my wife to receive flowers on collection of her new car.
You are treated extremely well as soon as you arrive at the centre by the man in the car park right through to the salesman.
See answer to question one
Emma Duthie who managed the sale was excelelnt
James was efficient, friendly and explained everything very well, I was extremely satisfied
Sales person helpful
The people at the dealership were excellent throughout. This score represents them. I was however disappointed with BMW distribution who failed to deliver the car by the date agreed.
I went in on the Wednesday and by the Friday the car was with us
Our experience was brillaint, this was all down to the way we were dealt with and looked after by Emma Duthie. Emma made the whole experience as easy as possible and did everything she possibly could to ensure we got ourselves into a new BMW.
Jardine - Lancaster BMW deliver on all fronts, the showroom is always spotless, you are greeted by genuine friendly employees from the front desk through to the service and sales teams you seem like you are one of the team not just another customer.
I received great customer service and help throughout the process of buying my new car.
I liked ,the old fashiond way of doing business customer comes first your staff were aware of my wifes disability and endeavoured to make every stage as easy as possible far beyound what service we have had in the past
Totally professional team
Conscientious, knowledgeable, professional and pleasant service.