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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The team did a great job in listening to my issues and trying to work through the problem to the point i spoke to the technician who was working on my car to try and resolve the problem. He then outlined to me the next steps.

Service

Great experience

Service

Excellent communication through the process from Alex Magee, very personable, honest and straight talking with a can do attitude, he makes a positive difference and is a real credit to your business.

Service

Efficient process given the current restrictions

Service

A few issues that were resolved quickly and effectively

Service

Great processes in place to makelife easier for the customer

Service

Did what needed to be done and were fast

Service

Very efficient, was able to book a service within the week and the service on arrival and communication was excellent.

Service

The service was beyond my expectation, from arriving at Lancaster, the people you employ, the attitude from each and every one of them, that nothing is too much trouble, the calls to update throughout

Service

Super from start to finish - especially well done re lockdown.

Service

Customer service was good.But not happy that the fault was not fixed on my car and now being told to to re book it in and they need the car 4-5 days.

Service

Professional and polite

Service

When arriving at the dealership there was no clear guidance where to go. One of the issues with the car wasn't fixed, got differing reasons what the problem was

Service

Made welcome by Molly my service adviser, job done without fuss,

Service

Everything went very smoothly from check in to picking up my car. The Covid 19 measures adopted by the dealership were excellent.

Service

Easy to book. Quick to respond. Short lead time to see the vehicle. Excellent service on arrival. Courtesy car made available.

Service

Clear, concise video from the technician, and usual great service in the Service Reception team (Tracey Fisher). Tracey was careful to check I was OK, had a drink, and knew how the MOT was progressing.

Service

All was perfect and made in a timely manner

Service

excellent service

Service

Always exceptionally helpful, polite and complete the required work promptly

Service

Work was carried out and car cleaned - people were very helpful and friendly.

Service

Free coffee and a nice place to sit and wait for my car.

Service

The organisation and safety measures were fantastic!

Service

Again Gloria service advisor. Kept in touch with me all the time about my car was always nice and very helpful. Always took the time to answer my questions Wonderful advisor And should be noted!

Service

I was pleased to be allowed to wait whilst my MoT was completed.

Service

Kept informed throughout process

Service

Fantastic customer service from the team, I thought the Covid 19 measure you have implemented at the Mk branch was very professionally done and I felt safe. I also dealt with Emily from service who was brilliant and helped me through out my service a

Service

The Service Engineer that looked after my car went above and beyond what I was expecting. Congratulations for his professionality and helpfulness!

Service

Extremely easy process. Very friendly reception and felt totally looked after as a customer.

Service

Very good service from beginning to end

Service

Despite COVID restrictions, staff kept me informed of progress throughout my visit, and were extremely helpful. The video sent to me showing the car safety checks was also excellent

Service

Tyler, my service advisor kept me fully informed during the day with regular updates and made the whole experience delightful.

Service

It's was pleasant to see the dealership protecting their customers and staff through this epidemic. They have a system in place which reassured me that our safety comes first. I was also informed of my car's progress throughout the day.

Service

I was looked after by Tracey Fisher who was very professional ,friendly and very knowledgeable on all things BMW

Service

Good experience

Service

Good price and fast. Turnaround.

Service

Efficient, friendly and patient during these difficult times

Service

I have experience such a good service . I am more than pleased

Service

All issues reported were completely resolved during the service visit. I was expecting a 2nd visit would be required for parts to be ordered in, but all necessary parts had already been sourced in advance.

Service

Service and repair was timely. Courtesy car provided.

Service

Close to closing time my wing mirror cracked and the guys allowed me to turn up and fitted it fast and without any issues.

Service

The video provided was very useful and demonstrated what the checks were

Service

Felt safe with COVID restrictions and service handled promptly and efficiently

Service

Service was carried out efficiently. Service administrator was welcoming and helpful. Loan car was arranged and my own car was given back in a clean condition.

Service

My experience has shown me that BMW always put the customer first. On this occasion despite high demand I was able to arrange an immediate appointment. This is typical of the service provided by BMW - its a great service.

Service

Great customer service

Service

Customer experience was good

Service

Well organised, kept us informed during the day of progress with car during service, and when available for collection

Service

Good Covid measures.

Service

Easy to get hold of everyone i needed to.

Service

All completed as expected

Service

Friendly and helpful and kept me updated

Service

First class service from start to finish. Very sleek drop off process. I was kept safely within my vehicle. Alex greeted me very professionally and provided flawless service throughout. Thank you Alex for restoring my faith in BMW.

Service

Iain has been excellent with regard to customer service, understanding issues etc. I have had a really good experience. Thank you.

Service

Everything was handled efficiently.

Service

Providing the short video of the car being checked provides a very good service. I am lucky that Alex has managed to do this twice for me.

Service

Excellent communication from the reservation team prior and during the Booking.

Service

The staff who dealt with my service was helpful from the start when I dropped my car off for the MOT and FULL service. He was very courteous. Provided clear information about the service before and after.

Service

No issues.

Service

I'm particularly impressed with Ian in the service team. His customer service is exceptional. Why? Because he FOLLOWS UP and keeps his word. Even if it's just a 30-second call to say he's had no update, he'll let you know and this is what I value mo

Service

Video e mail was great, car nice and clean too.

Service

Wasn't made fully aware of timed collection service, was told about basic drop off service, put keys into envelope and handed it in, would've preferred the timed collection as it seems more personal but wasn't fully made aware of this when booking

Service

Customer service was excellent, and we were impressed with the precautions taken to keep the staff and customers safe from Covid-19. Our Sales Executive Anthony Elder was very professional throughout the whole process - a real credit to BMW.

Sales

Everything was in place

Sales

This is my first BMW after many years of motoring. From the moment we walked into the BMW Show Room we were treated with respect.

Sales

Will Wyles was excellent throughout the car buying process.

Sales

Dillon made our purchase a pleasure, good advice and explanation throughout the entire period and contact with us post receiving our new car

Sales

From the outset sales team were very responsive, matched my needs. Responded very quickly to any queries. Made part exchange of my existing vehicle incredibly simple.

Sales

Mark Milton told me everything I needed to know about my purchase very friendly guy and went the extra mile for me

Sales

Considering the restrictions due to Covid-19 I experienced no trouble when staying in contact and all procedures within the BMW centre are very professional

Sales

Try all effort to fulfill my requirements

Sales

Dealing with my request, looking for the right BMW at the right price - knowledgable staff - Anthony Elder at Lancaster BMW Milton Keynes dealt with me from purchase to pick up

Sales

Completely satisfied very courteous and helpful

Sales

Kept appraised of progress and offered assistance throughout as required

Sales

The whole team made us feel like a valued customer throughout the whole purchase process

Sales

The manager and staff were all excellent but Emma was super. We thank her putting in the extra effort during this busy and difficult time at work. She put the customer first, she had to swap her shift to meet our needs. She supported us throughout .

Sales

Anthony Elder kept me completely informed throughout the process

Sales

Friendly staff, well looked after

Sales

Anthony Elder ran through the whole process in a very friendly efficient manner.

Sales

everything was good

Sales

This was an excellent car buying experience, with Will being very responsive to answering my questions, and repeatedly demonstrating that he was willing to work tirelessly to help me find the right vehicle - superb service!

Sales

Very helpful

Sales

Front start to finish the whole experience Wes outstanding, everyone involved knew and met my expectations, a big shout out to Will who did all the ground work and Don in Finance , who particularly went the extra mile in giving me a loyalty bonus.

Sales

Very helpful and knowledgeable staff.

Sales

Exceptional service.

Sales

Despite a busy time and holidays, Lewis and Don looked after us very well. Communication was excellent as was the service from Lewis on the day of collection. We are very happy with the car and the whole purchase and delivery experience.

Sales

The best. I had visited Audi, Jaguar, Mercedes and VW. Lewis was the best. His attention to my purchase was one of the main factors for choosing a BMW.

Sales

Will was polite, friendly and very helpful. He made sure he spoke to me directly (rather than only my husband who was paying the bill!) and made a point of including me in conversations, which was so refreshing and a big positive for the brand!!

Sales

Everyone was very attentive and helped me make the right choice about my car.

Sales

Quick, smooth and great value for money

Sales

Was kept updated throughout

Sales

Lewis was very good at keeping me up to date on progress of the purchase, organising test drive and also remediating the sat nav by coming to my house to fix it. Very happy with overall service.

Sales

Excellent care & attention given by Kirill Grigoryev

Sales

With the current situation with the COVID-19. The handover great.

Sales

Very satisfied. We bought out new car through your Milton Keynes branch and the process couldn't have been smoother (despite lock down part way through). Pickup was good and the goodbye wave as i drove out of the garage in my new car was a nice touch

Sales

Very quick delivery, all round great experience, Lewis was exceptional

Sales

Everyone was polite The environment was safe, clean and always a pleasure to visit

Sales

This is my third BMW bought from Lancaster BMW. Each time they have taken the time to ensure they understand and fulfill my requirements without undue sales pressure

Sales

I arrived at the MK BMW showroom without an appointment but was still able to look around a car and also take a test drive in a X3 within an hour. Lewis and Don found me a car and we agreed a deal that afternoon.

Sales

All of our concerns were answered honestly and accurately by Lewis. He understood it was a big decision for us to buy a car and we always felt comfortable.