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I was looked after by Tracey Fisher who was very professional ,friendly and very knowledgeable on all things BMW
Good price and fast. Turnaround.
Efficient, friendly and patient during these difficult times
I have experience such a good service . I am more than pleased
All issues reported were completely resolved during the service visit. I was expecting a 2nd visit would be required for parts to be ordered in, but all necessary parts had already been sourced in advance.
Close to closing time my wing mirror cracked and the guys allowed me to turn up and fitted it fast and without any issues.
Service and repair was timely. Courtesy car provided.
The video provided was very useful and demonstrated what the checks were
Felt safe with COVID restrictions and service handled promptly and efficiently
Service was carried out efficiently. Service administrator was welcoming and helpful. Loan car was arranged and my own car was given back in a clean condition.
My experience has shown me that BMW always put the customer first. On this occasion despite high demand I was able to arrange an immediate appointment. This is typical of the service provided by BMW - its a great service.
Great customer service
Good Covid measures.
Customer experience was good
Well organised, kept us informed during the day of progress with car during service, and when available for collection
Easy to get hold of everyone i needed to.
All completed as expected
First class service from start to finish. Very sleek drop off process. I was kept safely within my vehicle. Alex greeted me very professionally and provided flawless service throughout. Thank you Alex for restoring my faith in BMW.
Friendly and helpful and kept me updated
Iain has been excellent with regard to customer service, understanding issues etc. I have had a really good experience. Thank you.
Everything was handled efficiently.
Providing the short video of the car being checked provides a very good service. I am lucky that Alex has managed to do this twice for me.
The staff who dealt with my service was helpful from the start when I dropped my car off for the MOT and FULL service. He was very courteous. Provided clear information about the service before and after.
Excellent communication from the reservation team prior and during the Booking.
I'm particularly impressed with Ian in the service team. His customer service is exceptional. Why? Because he FOLLOWS UP and keeps his word. Even if it's just a 30-second call to say he's had no update, he'll let you know and this is what I value mo
Video e mail was great, car nice and clean too.
Wasn't made fully aware of timed collection service, was told about basic drop off service, put keys into envelope and handed it in, would've preferred the timed collection as it seems more personal but wasn't fully made aware of this when booking
Was a great experience. Thank you.
Very efficient, very smooth process, good Covid awareness and protection
Excellent friendly helpful staff.
Dealt with correctly and job done as planned
I thought the COVID-19 measures that were put into place made a very safe and efficient experience
Everthing that needed to be done was carried out precisely as said.
I felt they were more than helpful with my car
Top job happy from service experience with BMW
I have always been satisfied with Lancaster Milton Keynes
The overall service experience was pleasant. It was easy to book the service slot online and the rest of the process was quite smooth without any issues.
Dealt with in a friendly, yet professional manner. Kept updated as promised
Quality reception from entry to exit
Absolutely brilliant customer service
Alex Magee was very helpful
Very satisfied with the service.
Excellent process for contactless drop off and collection. Run-in service and software updates applied without any issue and car ready for collection earlier than expected. Also about 10% cheaper than originally estimated, so all good.
Everything ran as well as could be expected in these Corona affected times. The meet & greet service run by 'Tyler'?? was excellent. I needed the car back to attend a hospital appointment and he ensured that happened.
great service. very friendly
Covid secure, well organised and quick.
Resolved fault message and completed safety check
The check in and the time taken to achieve the service was really good.
super safe - felt like everything was done according to the C19 guidelines, as well as the usual good service you also repaired my tyre and didnt charge me for it which was awesome!
Very well looked after
Everything checked efficiantly
Very professional organised, all the Covid procedures have been implemented really well
Fantastic customer service, really couldn't ask for more. I had a problem and the manager called me the next day (Saturday) and resolved everything very quickly & efficiently. I could tell he was sincere to my problem and that meant a lot. V Happy!
Very happy with work carried out, thank you.
Despite the current restrictions everything was well organised.
They were very organised given the challenges right now and very friendly
On the day all was good
Work required was clearly established and explained. Time was given for consideration. Service agent went out of their way to stay behind after the centre was closed in order that I could collect my car.
Quick and professional garage personnel
Great service on time
From the outset sales team were very responsive, matched my needs. Responded very quickly to any queries. Made part exchange of my existing vehicle incredibly simple.
Mark Milton told me everything I needed to know about my purchase very friendly guy and went the extra mile for me
Considering the restrictions due to Covid-19 I experienced no trouble when staying in contact and all procedures within the BMW centre are very professional
Try all effort to fulfill my requirements
Dealing with my request, looking for the right BMW at the right price - knowledgable staff - Anthony Elder at Lancaster BMW Milton Keynes dealt with me from purchase to pick up
Completely satisfied very courteous and helpful
The whole team made us feel like a valued customer throughout the whole purchase process
Kept appraised of progress and offered assistance throughout as required
The manager and staff were all excellent but Emma was super. We thank her putting in the extra effort during this busy and difficult time at work. She put the customer first, she had to swap her shift to meet our needs. She supported us throughout .
Anthony Elder kept me completely informed throughout the process
Anthony Elder ran through the whole process in a very friendly efficient manner.
Friendly staff, well looked after
everything was good
This was an excellent car buying experience, with Will being very responsive to answering my questions, and repeatedly demonstrating that he was willing to work tirelessly to help me find the right vehicle - superb service!
Front start to finish the whole experience Wes outstanding, everyone involved knew and met my expectations, a big shout out to Will who did all the ground work and Don in Finance , who particularly went the extra mile in giving me a loyalty bonus.
Very helpful and knowledgeable staff.
Despite a busy time and holidays, Lewis and Don looked after us very well. Communication was excellent as was the service from Lewis on the day of collection. We are very happy with the car and the whole purchase and delivery experience.
The best. I had visited Audi, Jaguar, Mercedes and VW. Lewis was the best. His attention to my purchase was one of the main factors for choosing a BMW.
Quick, smooth and great value for money
Everyone was very attentive and helped me make the right choice about my car.
Will was polite, friendly and very helpful. He made sure he spoke to me directly (rather than only my husband who was paying the bill!) and made a point of including me in conversations, which was so refreshing and a big positive for the brand!!
Lewis was very good at keeping me up to date on progress of the purchase, organising test drive and also remediating the sat nav by coming to my house to fix it. Very happy with overall service.
Was kept updated throughout
Excellent care & attention given by Kirill Grigoryev
With the current situation with the COVID-19. The handover great.
Very quick delivery, all round great experience, Lewis was exceptional
This is my third BMW bought from Lancaster BMW. Each time they have taken the time to ensure they understand and fulfill my requirements without undue sales pressure
Everyone was polite The environment was safe, clean and always a pleasure to visit
Very satisfied. We bought out new car through your Milton Keynes branch and the process couldn't have been smoother (despite lock down part way through). Pickup was good and the goodbye wave as i drove out of the garage in my new car was a nice touch
I arrived at the MK BMW showroom without an appointment but was still able to look around a car and also take a test drive in a X3 within an hour. Lewis and Don found me a car and we agreed a deal that afternoon.
All of our concerns were answered honestly and accurately by Lewis. He understood it was a big decision for us to buy a car and we always felt comfortable.
Kirill was amazing and his manager Don too. Great stuff!
The handover by Anthony Elder was enjoyable and informed. I had subsequent questions which were very efficiently dealt with by sales manager Don Zalvarus and "genius" Damian Grichowski.