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I feel terrible writing an honest review, the people seem genuinely nice. Service took longer than expected, price was reduced by £30 (difficulty removing a nipple). The subsequent problems have taken up a lot of my time.
Sales team excellent. Knowledgable and helpful
Very knowledgeable team - first class service in every way.
Would have given Completely satisfied if service dates on invoice and car electronic display had been entered properly.
Everything seems to be ok.
Iain was very knowledgable and did his best to help.
Whilst the car was with BMW for over a week the customer service agent was fantastic and the problem was resolved, however the 19 plate car that was the reserve car also didn't have them functions available which is pretty poor
I took my car in for a winter wheel swap: prior to leaving I found that the wheel calibration had not been completed. The following morning I discovered all information had been deleted from nav system; I am still waiting for an explanation for this.
Brand new car delivered with multiple faults
We live approx 20 miles from the garage we bought the car from making it difficult to get to and fro using public transport. The garage could nit lent us a car so we had to make other arrangements despite the car being kept overnight.
Warranty work completed without a fuss.
I have a dashcam fitted in my car and it was disconnected when it went into the garage by the technician. I have only just discovered this when I have gone to look at some potential footage. The last recording is of my car going into the garage.
My problem was sorted
Friendly service and delivered as indicated.
Very welcoming and friendly staff, from the first person i met in the carpark to everyone on the day.
Everything worked as expected. Liked the BMW follow up to a recall letter, that I had not attended to, asking if I still had the vehicle.
Very happy with the service I received from all
In addition to the service, I also asked them to check the valve (of a tyre they replaced), as there was a problem in using my tyre gauge. They said they had done this, but the problem was still evident. Also, did not replace dust cap.
Crowded car park and surrounding area. Arranged 'drop' into Milton Keynes 'forgotten' for an hour although the situation was quickly recovered after staff had been made aware of the problem.
Staff try really hard to make sure you are listened to and to find the best out come for the customer.
Quick and efficient
Everything went according to the plan communicated to me
No complaints other than the 2 issues mentioned above. Lack of call back is a common issue with the site.
Very good customer service.
Friendly comfortable experience
Easy and efficient, what to expect of a premier brand.
Customer service is very good.
After sales is no good whatsoever
When I first got into the car after return, it showed the tyre pressure check / rest message. I carried out the reset but received the message again, twice more. I checked the vehicle info to find all tyres were under-inflated by approx 1 bar.
Good hospitality as always . Car valet included . Work completed within timescale. Communication good. Staff always polite .
Because they couldn't have done any more
Very attentive and responsive service by service advisor
Iain McCrimmon, was very helpful and kept me updated throughout the process
Seamless and streamlined
Again misleading non communication said they would clean my car gave it back to me uncleaned had it for 2 days.
Cara dropped off on Monday evening, collected 24h later (fixed) and able to use a loaner in the meantime.
Great service, friendly staff.
When I returned home with my car I found the inside leather seats had a lot of dirty marks that had not been cleaned after the service work. I would have expected this to be checked more closely before returning the car.
Everything was explained and carried to at high standard. I loved the video link showing the technician explains tyre pressures and brake pads.
The car was serviced and given an MOT to schedule.
The complimentary car wash and vac was not up to standard. The seats were barely vacuumed and the alloys were still half dirty. The car used to come out looking like new before when it came out from service.
Work was carried out in a timely manner
The best BMW garage in Milton Keynes
All I wanted and more was carried out without any bother and more!
Helpful , friendly and finished much earlier than I expected.
They fixed my car, quickly,,but it is running slow,,using more fuel
Completed on time and good facilities whilst waiting
Everything was explained fully. Competative price on tyres.
All work completed to high standard
Everything was carried out that was required
Again primarily due to my interaction with Kevin in the service department. He arranged to have the repair done really quickly. His personable manner was impeccable.
Very good customer service. I was kept fully informed during my vehicle service, by phone & email - including a short video of small issues which will need to be addressed in the future.
Ian was very helpful
Booked a reasonable notice. Work completed on time. Confirmation/ update by phone in timely way. Excellent work - minor body Repair.
Their timeliness as promised by them is eexemplary.
I think it is the 3rd or 4th time trying to get break clunk fixed. There is a service bulletin on this now but the adjustment and grease did not fix again. I suspect BMW won't fix this and I am getting tired of trying to get it done.
The service person I dealt with - excellent, service work I hope was good, but received a free valet which was offered due to a problem with a previous service. If I had paid for this valet I probably would have asked for it to be done again.
Service wash was not very good, appriciate it was washed but the exterior sills, wheels were not fully clean and bird muck remained on the drivers door and window. Exit process seems very congested, well signed and managed consider in and out doors.
Took my car in for a Recall was not informed what was done or provided with any evidence all was okay. Was not informed of the Recall until I rang to book service.
Tyler... excellent service; communication etc
For first time in 47 years, my car was off the road for 2 weeks waiting for your earliest appointment to deal with an engine fault. Unacceptable, surely. Redeemed to a very large extent by your not charging for the repair, even though out of warranty
huge improvement over previous owners of this dealership with regard to the servicing of vehicles
Prompt and relevant advice. Friendly, responsive, welcoming and efficient service. Overall cost quite a bit less than expected.
Friendly professional service.
Work completed within agreed timescales.
No call back poor service wash not dried off covered water marks Could not find my key when I went to pick up vehicle no hand over Passenger seat laid back as though some one had been sitting in the car
Every part of the service is great.
Tyler was very helpful and informative.
Very good experience. Short waiting time.
Samita and Ang on reception very helpful as was my advisor Iain. Great service.
Service completed within time scale and all went well. Was kept informed and advised of potential future work / servicing
Very helpful and Alan driver who gave me a lift home was lovely. All the staff very helpful as always. The lady on the front desk was very welcoming
Costs where high compared to other franchised dealers in the surrounding area. Review and video completed were both of poor standard. Review of tyres was inconsistent to tyre garage who reviewed the same a week prior to MOT.
Ran on time and good communication
The service was prompt and the staff very efficient and friendly.
The staff were welcoming, informative and the service very good. Apart from the note on the vehicle's record noted in question 3, I was very pleased with the service.
Good and friendly service provided by Lancaster Milton Keynes
Lancaster mk Dealership deals very well end to end service delivery as well. Good example is convenience of drop off and knowledgeable service advisors.
because everything was done to my satisfaction.
Service has always been well handled
Polite, prompt service. Slightly disappointed at the time I had to wait before my service booking (2 weeks), and the lack of loan vehicle availability (1 month).
Because we came to a fifty fifty agreement on the cost of the service (that we were not expecting to have done after only 12 months) and the service was carried out smoothly and the car was nice and clean when we collected it.
I have no complaints. The service is always good!!
Service done quickly and efficiently
Excellent service by Tina.
I am satisfied with service received but main dealer servicing is very expensive compared to independent garages.
The team were great
Kirill from BMW Milton Keynes went above and beyond throughout the experience, creating a superb handover and offered expert specialist technical advise.
No problems at all stages.
twas so easy choosing our new car with the help of Dillon the salesman, car was delivered on time on the date stated
Not everything was perfect through the process, but any problems were remedied quickly, exceeding my expectations.
Nathaniel Phillips at Lancaster BMW in Milton Keynes was great. Very helpful and a pleasure to do business with. He kept me well informed during the whole buying process and even came in on his day off to do the hand over.
Quick and efficient
Nathaniel Philips was amazing throughout the whole process. From my overall experience at the MK dealership I would recommend them to anyone .
Great purchase experience and after sale care
Fast, efficient, excellent service from Dillon.
As I did last time, I came back satisfied with my experience and deal.
All requirements were met and the sales adviser Lewis dealt with all requirements efficiently and made the entire process effortless
As above, Dillon was very professional, extremely helpful, attentive and informative without any pushy hard sell (Something I personally have been known to walkout on a sale for). 5 stars from me regarding Dillon's approach and over all manner.
Excellent knowledgeable staff. Easy to deal with in a professional but comfortable environment.
Whole purchase was seamless
I was very happy with the experience and could not have asked for a more helpful and friendly handover. Nathaniel Phillips was excellent and this was the best handover I have ever experienced since first buying new BMWs about 25 years ago.
The centre is warm, clean and boasts a welcoming environment. All the staff at the Lancaster centre are extremely friendly and helpful delivering a high customer service experience.
Very efficient service e
Simon Cornwell has been exceptional
Everything was perfect best service from any car purchase in past twenty years.
Nathaniel and his sales manager were great
When had queries they were answered promptly. Emma proved to be both knowledgeable and understanding
Knowledgeable staff and very supportive
Brilliant service from start to finish and relatable staff
Fantastic service, fantastic product, fantastic experience - completely satisfied with the overall experience. Kirill managed to get the car turned around and ready for collection earlier than expected.
Dillion was brilliant from start to finish
Everything has been good and smooth other than valeting of the body work. Car had a lot of buffer trails after a machine polish. From a sales point of view I would give 5 out of 5, hence score. Only let down for issue stated
The care and attention from the sales representative was first class
Fantastic service from Emma, she made everything easy and smooth - we had absolutely no problems and it was great picking up the new car and we thought it was a wonderful dealership!
Dillion made it a wonderful experience, he provided us not only with time to go over the car, he made sure that we felt good driving it away. He pulled out all the stops and it was a wonderful experience.
Fast efficient service and I was kept updated every step of the way
One to one attentive service throughout. Whole process from order to drive-away completed in less than a month.