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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Daniel Holman

Aftersales Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Emma Duthie

Sales Executive

Kirill Grigoryev

Sales Executive

Lewis Higgs

Trainee Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Tyler Hughes

Service Advisor

Phoebe Green

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Trainee Service Advisor

Jill Powell

Reception Team Leader/Showroom Host

Mick Barton

Service Driver

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service on time

Service

On time with minimal wait. Well organised.

Service

The video of my car's health check was very well done and I felt very assured of the report .

Service

Service is always fantastic at Lancaster

Service

Issue was sorted without fuss

Service

On time, on budget. Friendly.

Service

Very satisfied as always, service advisor Tyler very helpful

Service

I now have moved to Norfolk and come back to Lancaster Milton Keynes to have my car serviced. The service I receive from the gentleman waiting to greet me outside the garage to the hand over after the completed service is of the highest standard.

Service

Efficient,helpful&timely

Service

Booking easy and efficient. Arrival process efficient. Service finished on time.

Service

The staff are very helpful and the experience is great

Service

Booked car in for 11am met at entrance bit early parked up for 10 min then drove in to the meeting area a service advisor Tracy Fisher talked to me very plesent and smiling check car in sign papers she said she would ring me when ready and she did??

Service

Very pleased and satisfied with their services and approach, this helped us to make decision promptly.

Service

Everyone was helpful and easy to talk to and everything I wanted to get sorted was done

Service

On the day of service, fast and efficient as usual with good customer service especially with COVID impacts.

Service

Hassle free service, concise feed back and polite well mannered staff.

Service

It is always a pleasure working with you. Even in these difficult times you made the experience a good one.

Service

Very good

Service

I was happy with the way the service was carried out in a thorough and professional manner.

Service

The whole experience was excellent. Covid-19 precautions were in place, well organised and the work completely well

Service

Extremely efficient service and helpful staff.

Service

great service all round

Service

Good system in place, helpful staff

Service

Helpful staff, deliveryontime

Service

Given the current climate, the the set up and process at the dealership is fantastic.

Service

I had thought I could wait whilst this was done, but not so at the moment - do not know where I missed this, but staff quickly organised a cab for me to the Centre for a lunch and some shopping in the recently reopened shopping.

Service

Not quite the superb standard pre-Corona when the car would be washed and cleaned but nevertheless very good.

Service

Very happy the service my car received and myself, I was very well look after and made to feel special

Service

No problems at all despite Covid and felt staff and customers were well-protected

Service

Problems were experienced while BMW were updating sat nav but I was kept properly informed and everything was dealt with satisfactorily at the service and end of warranty check.

Service

Easy to get to and very efficient and customer focused.

Service

Phoebe service adviser very good

Service

The service is excellent and the staff very friendly and knowledgeable

Service

All good

Service

Fully satisfied with service provided to me at this time, while also fully observing the measures required by Covid 19

Service

Even during Corona crisis the appointment was kept and the work was carried out.

Service

Everything was completed as promised in the timescale promised.

Sales

within the confines of covid 19 they did an excellent job

Sales

Emma was great and the whole process was exciting

Sales

Friendly, efficient staff. Dillon Appleby, Emma Duthie and Nicola Pettengell in particular. Lovely showroom and all the staff we came across were extremely conscientious and adhering to Social Distancing requirements.

Sales

There are alwaiys details that can be criticesed but they were minor and overall I was happy with my experience.

Sales

Great service and great salesman

Sales

Excellent service on both the initial visit to discuss my vehicle and collection itself - even in light of Covid!

Sales

Very happy with everything thanks to Antony Elder

Sales

Lewis was fantastic, and even though COVID-19 caused a 10 week delay the service was great.

Sales

Everything from initial contact to purchase went sailing.

Sales

Great deal and pricing, beat all other competitors.

Sales

There seemed to be a lack of information about where the vehicle actually was between arrival in the UK port and delivery to the dealer, so from BMW HQ. The information from the dealer was excellent throughout.