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I was greeted courteously and professionally, kept fully informed while my car was with Lancaster BMW and made to feel like a valued customer.
When trying to book the service there was a contradiction between the work that the person who took the call was advising and the information displayed in the car. I believed the car. Otherwise the customer service was excellent.
The car has still got issues with wireless charging collision avoidance etc . We have given up taking the car in. We just get told, we can't find a fault or we are following cars to close. This is despite telling bmw there are no cars even insight.
MOT was carried out on time, I was able to watch TV drink coffee and try a selection of showroom cars for size. The salespeople I spoke with were not pushy but very informative.
Lady that served me very good
Friendly helpful assistance from Phoebe, keeping me advised on progress throughout the day
My car was given back to me with no oil and an oil alert notice asking me to immediately put in 1 litre of oil. I don't think this is satisfactory after the repair to my clutch . The process of car repair /communication was not smooth.
First rate customer service
The software update requested to increase distance wasn't installed
Planned a site and wait service, Arrived at 8.00 and drove away at 10.00.
Problem solved but processing pedantic. Lots of paperwork for £3 battery
Did exactly what it should have done.
the team handled my vehicle efficiently
Well-run department, friendly staff - a marked improvement on previous visits
They do their best and are pleasant and accommodating not responsible for the problem
fab service. Collect and deliver.
Very pleasant experience and facilities
I always have my car collected which is very helpful for me due to my disability. They always manage to book me in when suits me.
Work completed on schedule, kept informed, friendly and approachable staff
The work was carried out to my satisfaction.
As above, couldn't be more impressed with Tyler the young man who looked after me and my car.
The service team at Lancaster looked after me very well. I appreciate their focus and attention to good customer service. Well done the service team.
Never had a problem with the sales or service
The issue wasn't resolved however you have managed to work out a solution to fix the problem.
Really like the lift option and the service is very organised
Easy booking, drop off proceedure and very helpfull staff.
Nothing was too much trouble I had some questions concerning the media system and I was seen by one of your colleagues who spent nearly an hour helping me in what I believe was his own time as I understand he was going home at 5 pm the time I arrived
The service centre initiated contact when the service was due, in a highly customer focussed approach. Staff throughout were friendly, welcoming and efficient. The service was completed ahead of time and the car returned, clean and tidy.
I made the booking for a service and MOT and a fault with the cooling fan. On arrival at the dealership, I was told that the fan problem would need diagnostic checking and that this was not available on Fridays... had to book return visit.
Cassie was excellent
All work on the car efficiently dealt with, Information given by staff was clearly stated and easily understood.
Really Great Service, experienced and knowledgeable.
All items serviced in good time, plus with 25% on line discount which is a great offer
The replaced headlight is also misting up
The service received was top notch . I elected to wait for my car. The reception area was very comfortable with decent coffee and plenty to read. Reception staff were also very helpful
Fixed the issues that I took it in to get fixed in reasonable time.
Problem with internal led lights caused during service to change dashboard inlays. Have had extra trip to garage to try and resolve and now have to drop car in again.
Lovely sales department especially Mark Milton
Good all round service
The staff are great, very friendly and professional.
Ian always very helpful
I'm not completely satisfied as the part that was replace should have been covered under warranty and also on the invoice next to the parts description in brackets was written AUC warranty. So why have I been charge for it?
Booking system easy. Convenient dates available. Car washed post service and fast, efficient handling by staff.
Friendly service but 12 days required to attend to a minor warranty issue. Hire car provided and fuel so not too inconvenient
Service was good
This time, everyone was particularly pleasant AND also the work was done in the timescale promised - sometimes it hasn't quite been so prompt.
I feel terrible writing an honest review, the people seem genuinely nice. Service took longer than expected, price was reduced by £30 (difficulty removing a nipple). The subsequent problems have taken up a lot of my time.
Very knowledgeable team - first class service in every way.
Sales team excellent. Knowledgable and helpful
Would have given Completely satisfied if service dates on invoice and car electronic display had been entered properly.
Everything seems to be ok.
Iain was very knowledgable and did his best to help.
Whilst the car was with BMW for over a week the customer service agent was fantastic and the problem was resolved, however the 19 plate car that was the reserve car also didn't have them functions available which is pretty poor
I took my car in for a winter wheel swap: prior to leaving I found that the wheel calibration had not been completed. The following morning I discovered all information had been deleted from nav system; I am still waiting for an explanation for this.
We live approx 20 miles from the garage we bought the car from making it difficult to get to and fro using public transport. The garage could nit lent us a car so we had to make other arrangements despite the car being kept overnight.
Brand new car delivered with multiple faults
Warranty work completed without a fuss.
I have a dashcam fitted in my car and it was disconnected when it went into the garage by the technician. I have only just discovered this when I have gone to look at some potential footage. The last recording is of my car going into the garage.
My problem was sorted
Friendly service and delivered as indicated.
Very welcoming and friendly staff, from the first person i met in the carpark to everyone on the day.
Everything worked as expected. Liked the BMW follow up to a recall letter, that I had not attended to, asking if I still had the vehicle.
Crowded car park and surrounding area. Arranged 'drop' into Milton Keynes 'forgotten' for an hour although the situation was quickly recovered after staff had been made aware of the problem.
Very happy with the service I received from all
In addition to the service, I also asked them to check the valve (of a tyre they replaced), as there was a problem in using my tyre gauge. They said they had done this, but the problem was still evident. Also, did not replace dust cap.
Staff try really hard to make sure you are listened to and to find the best out come for the customer.
Quick and efficient
Everything went according to the plan communicated to me
Very good customer service.
No complaints other than the 2 issues mentioned above. Lack of call back is a common issue with the site.
Friendly comfortable experience
Dillon Apleby was very helpful
Anthony Elder was my main point of contact and is by far the best car sales person I've dealt with, having bought 8 new cars in the last 10 years. Nicky also arranged for an M850i courtesy car for me to drive as mine was delayed at the last minute.
Nicola Pettengell and Emma Duthie were a pleasure to do business with. The car was exactly what I ordered and delivered on time. They were pleasant and efficient to deal with. I highly recommend them to future customers.
Swift delivery, great communications
Emma couldn't have been more helpful
Car arrived slightly before the time we were told. Arranging a test drive in the model we were interested in was easy. Kirill our salesman was very helpful and knowledgeable. We were even collected from home to pick up our new car.
Excellent. I paid one visit to the dealer to pick up the car, all other correspondence with Anthony Elder was done via phone/email. He was really knowledgeable and friendly.
Emma was very helpful and guided to the right car.on delivery she explained the car in our time and did not hurry us, a very positive experience.
Frustrated with Land Rover, I made tentative inquiries to BMW. The brilliant service that i immediately got from Anthony Elder convinced me to buy a BMW. He was first class, and an absolute credit to your brand, he single handedly "sold me the car
Comfortable, friendly, plenty of coffee!
Great service, quick turn around, couldn't have been better
Nathaniel Phillips provided excellent purchasing experience. He worked hard to craft a deal that appealed and followed up in an exemplarily manner to insure we had all our queries answered and that we had no concerns that had not been addressed.
Anthony Elder was fantastic salesman and made sure to keep me up to date on every stage. Was able to organise specific features required on collection day.
As previous answer The same sales person made my decision so much easier as a returning customer. Helpful enthusiastic and knowledgable he was able to assist my decision process. Great Around and would return if Anthony E was there in 3 years time
Hassle free, they listened and delivered exactly what I wanted
Kirill from BMW Milton Keynes went above and beyond throughout the experience, creating a superb handover and offered expert specialist technical advise.
No problems at all stages.