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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Lapland Christmas Competition

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW i8 – Limited Edition Paintwork

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service, kept informed, met expectations.

Service

fixed the problem however charged to do it.

Service

The service provided was excellent

Service

Service was great but cleaniness of the courtesy car was a let down. It was always quite clean somehow the standard have dropped this round.

Service

I was told when I booked that you could not swap tyres on a Saturday which is the best day for me as I work away from home. Told by the person on the day that I could have booked in for a Saturday.

Service

Drop off was brilliant, pick up I had to wait 30 minutes even though I had a call 30 minutes earlier saying the car was ready.It was busy, but I missed a meeting waiting aroundVideo is alittle bit of a gimmick when its just tire measurements

Service

Slow check in/out process, expensive parts and labour, service indicators not reset when car returned (had to do it myself)

Service

Paolo was professional and courteous. Found a vehicle that fit my needs as well as my wallet.

Service

Good service if a lilttle lengthy

Service

No issues encountered while dropping or picking the car. Some delay from the centre to quote on a service pack however. Had to chase them multiple times over the course of two months, before someone gave me a quotation.

Service

Nothing was too much trouble

Service

easy peasy experience

Service

Seamless

Service

No messing around, they do what they say they will do.

Service

Failure to resolve several issues on a £48K used vehicle is not good service.

Service

We were made welcome and enjoyed a coffee and a chat and then the car was ready

Service

The service staff were very helpful and accommodating.

Service

As per the notes above everything went smoothly and without a hiccup.

Service

On purchasing the vehicle almost new with only 9 miles on the clock I am almost certain that I was told by the salesman that the car came with a full service package. This was apparently incorrect as I was charged for this service.

Service

There are some improvements to be done, when I booked my service I asked for an automatic spare car and I was offered a manual. I was advised to change a tyre and the information printed in my advice sheet was wrong.

Service

The best service l ever had, people always helpful, always doing them best, working very hard, always on time, never had a single problem.l would really recommend them services to my friends and everybody!l really appreciate them hard job!

Service

Diagnosis was quick and was not charged for diagnosis time as I would expect!! Took a long time to have car repaired due to other cars being priority.

Service

Was told my car would be ready by 430. Sat waiting half hour. No one asked acknowledged me sitting there, told me it would be another half hour or offered me a coffee!! Awful!

Service

Same answer to question 1.. They're so professional and great at their jobs.

Service

Service done to expectation

Service

Everything I went into the delaership for was sorted

Service

The service from collecting the car from my home to returning it later the same day was effortless except that I had to reprogram all of the settings in the car, from hot key settings to favourite radio stations as the whole lot was wiped!

Service

Very helpful staff, prompt and efficient service.

Service

Fast efficient service. Easy to work with.

Service

Could not fault anything about my visit

Service

Work done in a timely manner, to an excellent standard.

Service

I have made a formal written complaint to Jardine Motors based on my experiences during this service process. 13 days on I still have not had a reply.

Service

Very courteous, friendly and knowledge staff and efficient in and out service experience. I liked the video texting service regards advisory notes and what is required to complete the car service.

Service

Did everything they said they would in the time they said they would do it and because I took out tyre insurance I got my tyre replaced without fuss.

Service

I have been experiencing a few acceleration blips and was hoping that the service team would be able to find out why. Still unknown so now keeping a record of situations when the issue occurs.

Service

Wasn't overly long, everything was direct and explained to me....although i had to ask where to get coffee (directly behind me lol).

Service

Good customer service, place to works whilst waiting for car with tea / coffee / internet access

Service

All but one issue has been resolved. The speakers are crackling intermittently and it can only be actioned if it happens at the time which it didn’t

Service

Looked after very well

Service

Booked in for a fast-lane oil service at 10:15 on 08/10/2018 but did not leave until nearly 14:00 - not exactly fast! Also advised one part was unavailable (apparently UK shortage) so will need to return at some point to complete the service.

Service

No surprises.

Service

The service received has always been good and the people have always been very helpful (with information and communication).

Service

Service completed as expected, no issues at all.

Service

Good

Service

Nothing overran, everything was ready when promised and I was contacted as promised.

Service

Having some initial teething problems, nothing was rectified until I took it to Lancaster MK. There service is exceptional and they have always gone above and beyond the call of duty to ensure I was a satisfied customer.

Service

Poor testing of radio after repair, Service Manager never got back to me after making complaint

Service

Was done as expected it would be

Service

Each time that I've had a question or a seemingly trivial problem, the staff have always been extremely helpful, solving the matter and giving reassurance.Valet service appreciated.

Service

They replaced propshaft as it was part of company recall to the product, if I had taken it to any non-bmw service centre then it might not have been replaced or advised.

Service

Emily on the service team was excellent

Service

Had some difficulty booking in ,once that was achieved all very good.

Service

The problem was dealt with efficiently

Service

All my needs were meet

Service

Efficient and understanding members of staff.

Service

Dealt with Anthony Elder. Friendly, helpful and knowledgeable member of your team.

Service

As in my previous answer, everthing done well car cleaned and serviced. Friendly helpful staff no complaints. Well done

Service

I have had to chance numerous times for a resolution to the oil issue which has happened. Still no resolution.

Service

Very pleased with the service provided

Service

Work undertaken as planned. No suprises. Polite and organised

Service

Just very pleased with the whole service

Service

The best dealership I've ever known, of any brand.

Service

Extremely friendly and knowledgeable staff, reasonable prices, accurate estimates. Comfortable waiting area, free coffee!

Service

All requirements were dealt with in a professional manner.

Service

smooth

Service

On this occasion due to the issue outlined above I was frustrated that the fault was not fixed on the second visit so I now have to visit a third time... all the service people are great it just seems the process on this occasion is convoluted.

Service

First class

Service

Car damaged, attempted to cover it up so It wasn't visible until I washed the car. No redress as I cannot prove it was them.

Service

I was out of my car for 2 days. It caused me inconvenience and had to take extra day off work, which was unplanned.

Service

Kevin Frier is a credit to your business.

Service

Due to the above I then had to rearrange for Autoglass to go to Lancaster to fit the windscreen. The wheels were ordered and fitted on the Monday instead of Friday.

Service

I had a noise with my car and took it there just before 1pm on Saturday. I had to wait and even tho most of the technicians went home I was still seen and my car was checked to make sure it was road worthy.

Service

very good service

Service

Efficient reception, prompt communication of issues and rectification.

Service

If your customers phone to book in a car service, be sure that the car is eligible before letting the customer take time off to bring his/her car to you for work to be completed.

Service

everything was done, car picked up and delivered back as promised. Price ok too.

Service

The lady who dealt with me explained everything that was going on during the day plus updates with prices etc

Service

Service started and completed in time stated.

Service

the staff are good in every way.

Service

The whole experience is first class - arriving in a covered area - being met and addressed personally - the good on-site facilities whilst waiting as in somewhere comfortable to sit and work with coffe on hand

Service

Very friendly, helpful and efficient staff

Service

Good communication, fast service and understood our circumstances

Service

My car came in for attention to fix a driving noise. 1st attempt did not fix it so booked back in a month later. Told it required window runners so book in for another months time. 2nd visit was a waste of s day as nothing rectified now a 3rd visit

Service

Fantastic attention to detail knowledgeable staff always going the EXTRA MILE! Superb!

Service

They went out of their way to get my car service done in the morning while I waited avoiding a loaner and having tonretuen at the end of the day. I was even able to make my 11am meeting.

Service

As above

Service

Lancaster BMW at Milton Keynes have very helpful, friendly staff and make you feel welcome without any pressure. We were delighted to have Paolo Marsala as our sales exec and really happy with our second purchase from him.

Sales

Customer service and deal was 2nd to none.The only problem was it took 7 days to recieve payment for my part x car, rather than the 2-3 days we were told.

Sales

As per 1a.The vehicle 'handover' was made to be an enjoyable occasion (as it should be), carried out as arranged, and again, most efficiently.

Sales

Please to deal with Nathaniel who went out of his way to provide me with the rubber mats and to meet and greet at the train station. Also provided tinted windows for free to compensate for late delivery which pleased me.

Sales

Extremely professional and enjoyable experience.

Sales

no pressure selling. Kept informed all along the way

Sales

nothing else to add

Sales

Stress free transaction

Sales

They understood our needs and were very keen to find the right option for us, and able to work to our ideal terms to give us a range of options that suited. All the information we needed was delivered to us concisely but in a detailed enough way.

Sales

Nathaniel and his colleagues were fantastic !!

Sales

The general set up at Lancasters was welcoming and Emma Duthie could not have been more helpful. We would certainly use Lancasters again and recommend them to family and friends.

Sales

Anthony Elder was polite, knowledgable and very attentive throughout. Anthony made the whole process effortless. Also, delivered competitive price from the outset, which only needed marginal tweaking to secure a deal I felt comfortable with.

Sales

BMW Milton Keynes went the extra mile for myself, from the day I visited them, they have always made me feel so welcome and at home.

Sales

my 1st experience with BMW & it was a pleasure to know that they wereavailable to deal with any problem that arose. I was always treated as a valued client..

Sales

Again, it is totally down to the mobility salesman. I was choosing between a BMW and Mercedes, I choose the BMW because of the great service I received from Nathaniel. He really did go above and beyond in helping me make the right decision.

Sales

James was a very pleasant and personable person who respected me as valued customer

Sales

Prefect and organised

Sales

The service I got was exceptional from start to finish. I had originally ordered a car from another manufacturer, but they were totally useless. So it was a breath of fresh air dealing with Anthony, and I was very impressed throughout.

Sales

My expectation were met on every level, I asked for a quick , low frills handover and that’s what I got.

Sales

Special thanks goes to James for ensuring I found the BMW i was looking for. He listened to exactly what was important to me and loacted a stock car to fit.

Sales

I was very happy with all the services offered

Sales

Again Dillion and the finance team were brilliant from start to finish.

Sales

Sales Executive Nathaniel Phillips was superb in all respects. Nothing is too much trouble. Says it all.

Sales

Very professional services from the test drive all the way through collecting the car.Special Thank yoh to the Sales person, who booked my first appointment/testdrive/communications/car delivery - Nathaniel Phillips.

Sales

Salesman was friendly whilst remaining professional. Good communication and prompt responses to queries. Would highly recommend and look to deal with Anthony again.

Sales

Great service

Sales

very helpful and informative

Sales

All questions answered

Sales

Not delivered yet !

Sales

Emma Duthie was always very helpful and found out any answer to any of my questions and arranged delivery of my car around my busy work life very well

Sales

The car was sourced very quickly and I was very happy with the overall deal agreed.

Sales

Very much enjoyed dealing with the Sales Executive (Anthony Elder). He was friendly (with a sense of humour - which I like), honest, and I never felt under pressure to make a decision. I also felt Anthony understood what I wanted out of a BMW.

Sales

Deligent service

Sales

James has been amazing! I have known James from my first car purchase through mini and followed him you bmw to get my second car as I know he would be so helpful and get the perfect car to suit my needs

Sales

The service I receive from the Lady when I collected my car was absolutely fantastic, she really good and friendly

Sales

No issues to raise

Sales

Very helpful lady Emma Duthie, she explained everything to us in detail and got us the deal that we wanted. Explained the details in the car very well.

Sales

Emma was very helpful in helping me choose the right car and was very patient in explaining everything

Sales

Emma With is was very efficient and supported all queries efficiently throughout

Sales

Smooth buying process, friendly sales person - good to deal with a female sales person too, got the car I wanted.

Sales

Excellent customer service

Sales

Just found the whole experience easy, unpressured and professional. On delivery Kirill took time to explain the various controls and features; I did not feel rushed or hurried and I appreciated the time he took demonstrating various functions.

Sales

Was updated all along

Sales

5 star sales experience let down a little by the delivery experience.