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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Took a long time to actually find the fault (mysterious knocking and clunking noise coming from the Front nearside suspension). But the guys persevered, and got there in the end.

Service

the only problem was that I have to wait about 75 minutes despite the fact that I've mentioned the time for the car to be ready for collection!

Service

Having only recently bought the car from a different BMW garage, there were issues with the brakes. Lancaster MK dealt with the original garage on my behalf and were able to arrange for them to pay for the work needed on my behalf.

Service

Great experience & peace of mind that BMW technicians are working on the car. Minor negative with the dirty marks inside the car, resolution & willingness of the staff to put it right was very appreciated. Thank you.

Service

Everything done as advertised and requested in a timely manner

Service

The job was done as I would expect from a BMW garage.

Service

It would have been the top mark except that when I drove off after the service the tyre pressure warning system came on. The technician had not reset it properly.

Service

On this specific occasion, it was difficult to get a date for the work to be done; it took 5 calls before the right person responded (though the receptionists themselves were very helpful).

Service

The system of booking in and the service by the BMW team there is first class

Service

Was kept informed on progress and job done well

Service

Really good

Service

Fast, efficient service - exceptional experience from service department

Service

Very good service from beginning to end. Very informative throughout the process

Service

The problem with my car was diagnosed and rectified while I waited. As always, I was able to wait in comfortable surroundings with refreshment available.

Service

Service we received was outstanding

Service

The service is always impeccable. This time only minimal service was required, so very little margin, but the car was still collected, delivered and cleaned.

Service

Good service

Service

Problem resolved, offering lift and good communication updates throughout the day

Service

Very good assistance, hassle free experience.Not full marks though as the service record in my car has not been updated.

Service

Dealt with issue very well and free health check on car

Service

Great job done and my car was cleaned as well.very happy

Service

I had a replace tyres that were fixed by you only 3 months ago

Service

Told me what was going to happen with time scales which were met

Service

Although I have had issues with the car so far, not had any issues with the service i have been given to try and solve the issues.

Service

Again, I felt that the service was not quite up to the usual standard. I wasn't kept as informed about my car as I had been in the past and had to phone on several occasions for a progress report.

Service

everything on time

Service

I experienced what I can only describe as "outstanding" service by Mark, who not only performed his role with the diligence required but did so with some personality which is too often lacking

Service

good customer service

Service

The only thing that I would criticise is the time it takes to respond to telephone enquiries. Other than that brilliant on all levels

Service

Very professional and friendly service

Service

Great reception by service staff, courteous staff, kept me appraised of progress

Service

I had been told that the connected drive system had been tested and was working fine - it still isnt and I dont believe sufficient tests had been carried out on the system.

Service

Excellent customer service

Service

Service as expected always contracted with updates and when car was ready

Service

The necessary was done in good time.

Service

There no organisation in BMW servicing department at all

Service

Professional and polite reception and work completed on time stated

Service

Smooth transaciton

Service

M135i boot lock not working. Was given nearly two week wait but after explaining I need the car for work and picking up kids they were able to fix same day - awesome service!!

Service

Good, quick check in and diagnosis (broken coil spring @54k miles). Requested early lube service at same time and fix defective parking indicator. after collection discovered the service indicator not reset and parking indicator still defective!

Service

The initial repair did not solve the problem which reoccurred & the car had to go back. More parts had to be ordered so a 3rd appointment had to be made. During fitting of the parts, a housing was broken & so the car could not be returned that day

Service

Everyone friendly and efficient

Service

While you wait service was completed in reasonable time and available waiting facilities were excellent.

Service

Advisor very clear on what was going to happen. One thing which was missing, in my opinion, was the option of being dropped off somewhere - didn't really need a hire car, however cost of taxi's both ways was more than the hire car for the day

Service

Everything was geared towards providing a seamless experience. I was greeted by name as i drove in. I was escorted to the ser vice booking desk and then called right when they said they would. Best service experience i have ever had.

Service

Easy and simple, car was ready for when I asked it to be, no hassle dropping vehicle off first thing

Service

As above, I am always looked after very well at BMW Lancaster

Service

See above

Service

When I went there, the service was quite nice. The timing was quite right.

Service

Bmw delivered what they said they do

Service

James was a very good man to talk and deal with.

Sales

Anthony is a perfect salesman and a gentleman

Sales

Very professional and very well looked after. Emma Duthie at Milton Keynes was particularly nice to deal with.

Sales

The centre was really helpful and I’m very satisfied with my experience!

Sales

Our sales representative, Anthony Elder, was helpful and informative at all stages. He has continued to be helpful since the sale

Sales

Nathaniel Phillips at Lancaster BMW is highly recommended as a salesman and has excellent communication with his customers. He kept me informed and updated on every progress there was when waiting for my new car.

Sales

Everything went smoothly, I was kept up to date with delivery schedule, and hand over was efficient .Nathaniel Phillips was brilliant as a focal point for the whole process.

Sales

Very much satisfied. Sales representer (Nathanial Philips) was very co-operative, guided well and ensured smooth delivery in time. Would highly recommend others to BMW, in general, and this car centre, in specific.

Sales

The salesman Anthony Elder was fantastic at creating a relaxed atmosphere with no pressure. A true credit to your company!

Sales

Emma in Lancaster BMW explained everything very well and was really helpful and approacable

Sales

We met with your sales representative Nathaniel Philips who was excellent from purchasing to delivery could not falt the service we had

Sales

Everyone has been extremely polite throughout particularly the sales person who was very helpful and knowledgeable.

Sales

I have bought before and have no hesitation doing so again

Sales

They took the trouble to make sure that I was well informed and assisted me in making the right purchase

Sales

Paolo the sales rep - amazing customer service, always makes each purchase a pleasure