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ABOUT LANCASTER MILTON KEYNES.

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A winter health check suggested work needed to be done but I had to push a little to get an estimate, which surprised me.

Service

As in Q1

Service

The service is efficient and friendly and the staff are always patient and helpful.

Service

A tyre keep losing pressure I asked for this to be looked at while the car is serviced only to be advised there wasn't a tyre fitter available on Saturdays so this couldn't be fixed or a new tyre if needed be fitted. Advised me to call back Monday

Service

Would have been higher, but for the service bill..... when I purchased the approved used bmw I was clearly told I wouldn't need any service requirements within a year based on my mileage, about 5 month and 4K miles in £350 approx on brake service...

Service

as above always room for improvement

Service

Everyone involved - from the guy who welcomed me and showed me where to park my car (and suggested a pleasant walk while it was being serviced) to Emma Duthie (see below) and Alex Magee made the experience from arrival to departure enjoyable.

Service

Timely lifts provided

Service

Car had a fault and required immediate attention. Had to wait for 4 hours in the showroom for a loan car to be made available. Loan car was a 2 year old, 30,000 mile, dirty, smelly and damaged 3 Series, dealer did not have a car to lend me.

Service

Good service and very pleasant staff. Only thing is the expense of a routine service (and I think a rear brake light may have been missed)

Service

As above - however service manager Simon eventually dealt with my complaint had is in the process of a refund

Service

Smooth experience, timing was as advised, quick and efficient information about the winter service outputs from the engineer, all automated. Car was cleaned better than the hand car wash service too!

Service

All problems resolved

Service

Happy with the service and MOT carried out on the car

Service

Excellent service

Service

Despite having a service package inclusive I was originally charged for brake service numerous phone calls to finally get money back, still waiting for my MOT cert despite 3 chases totally fed up with service

Service

Not much light been shed on previous answer

Service

Unfortunately as I drove away from garage I got a red warning message to indicate that the bonnet was not closed. That is inexcusable!!

Service

The service is good, but as stated above the challenge is around capacity

Service

The car was serviced in the time line suggested.

Service

Does what it says on the tin

Service

Good customer service and helpful staff

Service

Experience on the day was very good but had to wait one month just for an oil change.

Service

This visit was only to get a replacement cover fro my Drivers side wing mirror

Service

Did not fix problem

Service

I got the answer I needed to my question.

Service

Tyres fitted without delay

Service

No complaints

Service

Painless, will come back.

Service

All identified issues dealt with but Car wasn't ready when we arrived to collect it.

Service

The timing was spot on and very efficient.We didn’t have too wait too long

Service

Buying a car is a significant experience and should be a very pleasant one - this is determined by the level of service that you receive - in this case it was excellent.

Service

fixed the problem however charged to do it.

Service

Happy customer

Sales

An excellent service throughout the purchase process, including the handling of changes to requirements.

Sales

Emma was fantastic. She answered every question, and more.

Sales

Very good and professional services

Sales

Very happy all the staff are very friendly and willing to help

Sales

it was a showroom vehicle so there was no waiting never the less, pick up was on schedule, no waiting, all the formalities were completed without any issue.

Sales

Ben was very good and professional to deal with. He helped me to choose the right car that met my requirements.

Sales

Always great communication and very transparent

Sales

I was very satisfied with the excellent service received from Ben Bryan during the purchase and the delivery of my car. I did not experience any “pressure selling”. Ben provided weekly updates and videos on the manufacture and delivery of my car.

Sales

Not only did we walk away with our dream car but the way everything was handled leading up to that left us with a thoroughly enjoyable experience. We can’t thank James and Don and all the staff at Lancaster Milton Keynes for all they’ve done.

Sales

Everything went smoothly

Sales

Overall very satisfied. All staff courteous and professional. Special mention to Motability specialist Emma Duthie who was excellent throughout and blameless in the problem with ordering.

Sales

No pressure Multiple options

Sales

Attentive. Listened to my requirements. No hard sell, calm, respectful manner, allowed time for discussion. Important for a woman on her own. Careful explanation of car upon delivery with video demonstration to assist with attachment of bike rack.

Sales

Communication was excellent throughout, Dillon Appleby in particular was very helpful and understanding about an issue from our side. Delivery was well handled, never felt rushed and we were made to feel comfortable asking any questions.

Sales

Emma from mobility help me from start to finish she advised me what I needed to know and kept me informed about my car.

Sales

delivery was too long

Sales

I felt delivery of the car was made at the convenience of the dealer not me, the customer

Sales

Good alround smooth process with excellent communication with a friendly personable staff members.

Sales

Everything was explained, the team took the time to make sure all of my questions were answered

Sales

Please see first set of comments.

Sales

Professional, polite and helpful staff. I love my car.

Sales

Anthony Elder's product knowledge and service were second to none

Sales

Kept up to date with progress

Sales

Emma was fantastic throughout the process and communicated well throughout the process and was always on hand should I have any queries.This is a far better experience than when I purchased my last car through Audi

Sales

There were no issues at all.

Sales

I just cant think of anything to complain about!

Sales

friendly and helpful staff

Sales

Lancaster BMW at Milton Keynes have very helpful, friendly staff and make you feel welcome without any pressure. We were delighted to have Paolo Marsala as our sales exec and really happy with our second purchase from him.

Sales

Customer service and deal was 2nd to none.The only problem was it took 7 days to recieve payment for my part x car, rather than the 2-3 days we were told.

Sales

As per 1a.The vehicle 'handover' was made to be an enjoyable occasion (as it should be), carried out as arranged, and again, most efficiently.

Sales

Please to deal with Nathaniel who went out of his way to provide me with the rubber mats and to meet and greet at the train station. Also provided tinted windows for free to compensate for late delivery which pleased me.

Sales

Extremely professional and enjoyable experience.