Loading...

ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was kept informed on progress and job done well

Service

Really good

Service

Fast, efficient service - exceptional experience from service department

Service

Very good service from beginning to end. Very informative throughout the process

Service

Service we received was outstanding

Service

The problem with my car was diagnosed and rectified while I waited. As always, I was able to wait in comfortable surroundings with refreshment available.

Service

The service is always impeccable. This time only minimal service was required, so very little margin, but the car was still collected, delivered and cleaned.

Service

Very good assistance, hassle free experience.Not full marks though as the service record in my car has not been updated.

Service

Problem resolved, offering lift and good communication updates throughout the day

Service

Good service

Service

Dealt with issue very well and free health check on car

Service

Great job done and my car was cleaned as well.very happy

Service

I had a replace tyres that were fixed by you only 3 months ago

Service

Told me what was going to happen with time scales which were met

Service

Although I have had issues with the car so far, not had any issues with the service i have been given to try and solve the issues.

Service

Again, I felt that the service was not quite up to the usual standard. I wasn't kept as informed about my car as I had been in the past and had to phone on several occasions for a progress report.

Service

everything on time

Service

The only thing that I would criticise is the time it takes to respond to telephone enquiries. Other than that brilliant on all levels

Service

I experienced what I can only describe as "outstanding" service by Mark, who not only performed his role with the diligence required but did so with some personality which is too often lacking

Service

good customer service

Service

Very professional and friendly service

Service

Great reception by service staff, courteous staff, kept me appraised of progress

Service

I had been told that the connected drive system had been tested and was working fine - it still isnt and I dont believe sufficient tests had been carried out on the system.

Service

Excellent customer service

Service

The necessary was done in good time.

Service

Service as expected always contracted with updates and when car was ready

Service

There no organisation in BMW servicing department at all

Service

Professional and polite reception and work completed on time stated

Service

Smooth transaciton

Service

M135i boot lock not working. Was given nearly two week wait but after explaining I need the car for work and picking up kids they were able to fix same day - awesome service!!

Service

Good, quick check in and diagnosis (broken coil spring @54k miles). Requested early lube service at same time and fix defective parking indicator. after collection discovered the service indicator not reset and parking indicator still defective!

Service

Everyone friendly and efficient

Service

The initial repair did not solve the problem which reoccurred & the car had to go back. More parts had to be ordered so a 3rd appointment had to be made. During fitting of the parts, a housing was broken & so the car could not be returned that day

Service

While you wait service was completed in reasonable time and available waiting facilities were excellent.

Service

Advisor very clear on what was going to happen. One thing which was missing, in my opinion, was the option of being dropped off somewhere - didn't really need a hire car, however cost of taxi's both ways was more than the hire car for the day

Service

Easy and simple, car was ready for when I asked it to be, no hassle dropping vehicle off first thing

Service

Everything was geared towards providing a seamless experience. I was greeted by name as i drove in. I was escorted to the ser vice booking desk and then called right when they said they would. Best service experience i have ever had.

Service

As above, I am always looked after very well at BMW Lancaster

Service

When I went there, the service was quite nice. The timing was quite right.

Service

See above

Service

Bmw delivered what they said they do

Service

as above plus nice place to wait and great coffee

Service

It was just an airbag recall, told it would be 90 mins and it was. Did I mention the coffee was lovely.

Service

Much better service than received in the past. Quick and efficient, booked in at short notice and received thorough updates.

Service

Sales staff were very engaging and helpful.

Service

I didn't expect it to take 2.75 hours to change 4 wheels with winter tyres to 4 wheels with summer tyres.

Service

Everyone was eager to ensure I received the highest level of service

Service

Two negatives, was kept waiting at check in due to confusion with booking, and service status wasn’t updated on car. Both easy to fix...

Service

The loan car was not supplied full of fuel and with incorrect mileage. I returned it fullhaving only done 20 miles and put in 4.5 litres. No offer made to reimburse for the fact it wasn’t full when given to me

Service

Usually good sometimes can take longer

Service

It would be nice to be offered a drop off and pick up service. I had to arrange for a colleague to to do this

Service

First class service

Service

Always cheerful and pleasant

Service

Work completed on time and to budget. Vehicle returned looking like new

Service

Boot still rattling, car wash far worse than my local

Service

looked after very well and kept informed as work progressed on my car. Staff were attentive, courteous and professional.

Service

Great communication, personal service

Service

They did the work that was required. Would have been better if they could have done it sooner, got the invoice right first time and dispensed with the need to sit around while awaiting a service adviser even though there appeared to be a number free.

Service

The service was fine but when I started the car up again, it notified me that I had 3000 miles left before the next service or next month. Therefore, no one reset the service application on idrive.

Service

Work carried out to satisfaction.

Service

Loan car provided. Service completed on time. Issues resolved.

Service

Quick and easy to arrange

Service

Dealt with the issues efficiently

Service

Took a little longer than anticipated. Not time for the valet.

Service

Efficient

Service

Very friendly staff.Could not do enough for you.

Service

As above

Service

Very good service

Service

front desk didn't offer to pass details on to service area and when did (following day) didn't get an email. I then emailed in twice, as was on holiday and still nothing. Chewing gum on desk also very unprofessional

Service

Very professional and helpful service reception staff

Service

Third time in for the same problem, been chasing for months, still not fixed. Going in again this week!!

Service

Very professional and very well looked after. Emma Duthie at Milton Keynes was particularly nice to deal with.

Sales

The centre was really helpful and I’m very satisfied with my experience!

Sales

Our sales representative, Anthony Elder, was helpful and informative at all stages. He has continued to be helpful since the sale

Sales

Nathaniel Phillips at Lancaster BMW is highly recommended as a salesman and has excellent communication with his customers. He kept me informed and updated on every progress there was when waiting for my new car.

Sales

Everything went smoothly, I was kept up to date with delivery schedule, and hand over was efficient .Nathaniel Phillips was brilliant as a focal point for the whole process.

Sales

Very much satisfied. Sales representer (Nathanial Philips) was very co-operative, guided well and ensured smooth delivery in time. Would highly recommend others to BMW, in general, and this car centre, in specific.

Sales

Emma in Lancaster BMW explained everything very well and was really helpful and approacable

Sales

The salesman Anthony Elder was fantastic at creating a relaxed atmosphere with no pressure. A true credit to your company!

Sales

We met with your sales representative Nathaniel Philips who was excellent from purchasing to delivery could not falt the service we had

Sales

Everyone has been extremely polite throughout particularly the sales person who was very helpful and knowledgeable.

Sales

I have bought before and have no hesitation doing so again

Sales

They took the trouble to make sure that I was well informed and assisted me in making the right purchase

Sales

Paolo the sales rep - amazing customer service, always makes each purchase a pleasure

Sales

Excellent service

Sales

Friendly staff very informative Emma was a great help

Sales

Emma Duthie is very professional and caring, we couldn't have asked for a better person to buy a car from. The whole process went totally smoothly from start to finish. Emma's BMW knowledge is second to none. Thanks so much Emma. 5 star experience.

Sales

Again great service, great follow up. This was the best car buying experience I have ever had.

Sales

The sales person I dealt with, James Alison was excellent (again as this is the second car I have had from the dealership within the last six months). He has ensured I have been kept up to date, explained everything and is a nice person to deal with

Sales

The purchasing process is very straightforward.

Sales

Nathaniel and Don made the purchase and handover so exciting! I love receiving the personal video message when my car arrived at BMW! The handover over was amazing, and I felt very special!