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ABOUT LANCASTER MILTON KEYNES.

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Camera not reset. Cleaning of car was not thorough and vehicle left very smeared.

Service

good service

Service

The visit to the dealer was for fitting Bmw's Dash cam. No time was allocated to showing me how it operated, setting up the app, sorting out settings and options, which would have been useful as issues with Wi-Fi connectivity immediately encountered.

Service

Whilst the attention on the day was up to the usual high standard, I was very disappointed with the lack of information, and in particular the inability to squezze in the fairly easy job. Or even give me a call to say they still haven't been able to

Service

I have no complaints

Service

See above- also, everything properly explained

Service

Efficient

Service

Did what was required timely

Service

The service itself was great and the Adivisor helpful. However, I wasn't allowed to use my service pack because it hadn't been correctly logged on your system. This has happened at every single service and is extremely irritating (an understatement).

Service

All the staff I have come across put the customer and the customers needs in the centre

Service

I was made to feel that I was being unreasonable when actually the BMW website was misleading and the staff were unorganised.

Service

the service received by Simon Fernandez and his team is and has always been five stars.

Service

The service was completed satisfactorily and logged in the iDrive. I also was able to have a discussion with the MoT tester (Cliff Knight) who was very helpful.

Service

Took too long to complete the job.

Service

1st lady I spoke to was rude and didn't want to help me because I tried to book my car in for a service in jan and couldn't get a date till March the 1st and my car ran out of service pack which is not my fault that bmw was backed up. Poor service

Service

I was informed Thursday by text my car was ready, I was travelling and so this was good as I landed on Friday and took the train to collect my car. Only to find the minute before I drove out that the work had not been done.

Service

Was was in for a service and MOT. On collection we went through the advisories, and i asked how much this would cost to all get fixed. Was advised that someone would email me a quote or call me. No one called or emailed.

Service

Same as above. Also, before the work I was told it would be included in my warranty. After the work, I was charged £20 for the engine oil top up. I should have been told at the beginning.

Service

Service was great but had to wait 3 weeks to get an convenient time for the service.

Service

Car went into garage at 7.30 am heard nothing from garage so phoned at 2.15. Service adviser was busy. Got email from service advisor at 3.00 with a video showing me the tyres and brakes no mention of what was causing the car to kangaroo at 65 mph!!

Service

Reception staff always very polite and helpful

Service

The people I dealt with we pleasant enough but the above really lets the team down.

Service

I have only marked down because I feel my initial two contacts with BMW were not good. However, the staff on the day of the service were excellent.

Service

I have had to visit the dealership several times before my issue was resolved. Whilst I was there the staff moaned about being too busy to deal with my issue due to product recall issues.

Service

I was called to authorise work on my car. I called three times back over a two hour period with everyone too busy to help. Also had issue with tyre nut and again 5 hours before a response to my call. No help from service desk. Only engineer was help

Service

The waiting area was OK, I didn't want a free drink so was just left sitting there with nothing to do.

Service

The service was quite quick and the service staff polite and informative.

Service

Not happy and No proper advice from service advisors

Service

Great service.

Service

I have given a low score based on the time it took to perform the service, I was made aware that due to many recalls, a certousy car would not be available. I was left wondering the shopping centre for 7 hours, only so much shopping a guy can do.

Service

The staff on site, the organisation on the day and the work was excellent. I just cannot believe I have to wait 5 weeks for an appointment, seven weeks if I need to borrow a car.

Service

Mistake was rectified by collection from home and MOT without charge.

Service

Generall good experience, though rather laborious getting to speak to service advisers - two reception desks and referrals through to service area plus inconsistencies of adviser allocated between booking and actual service date.

Service

Emily on the MK service desk was very comprehensive in going through the details of the service undertaken. Unfortunately the courtesy car I had booked was not there for me but I was was driven to an from my house which was acceptable on that day.

Service

Had to chase for updates on my car. Was promised call backs that never came. Car was returned with a completely empty fuel tank. It had 2 miles range left on it.

Service

Waiting for 30 mins before seen is unacceptable for a booked visit. Issue not resolved and earliest booking with a loan car is mid April. Good job it is only a minor irritating software issue

Service

Above explains why I think Milton Keynes bmw in my opinion is an awful experience and their team does not care about its customers.

Service

Efficient and friendly service. Quick drop off and collection. Full details of work completed provided. Loan car provided

Service

There was a problem with the service booking website that meant I believed a courtesy car had been booked, but in reality was not available. I was informed about the error very quickly at the time and made alternative arrangements

Service

I was made to feel important and that my custom was appreciated.

Service

They serviced it in an efficient manner. Shame about the car having a 'paid for' warranty.

Service

every thing done

Service

The fault with my vehicle was not diagnosed correctly at the first visit which necessitated me making three separate trips to have it rectified

Service

My car came in for a service and I am left totally dissatisfied as it was damaged internally with Lancaster BMW not addressing the situation, indeed I was told several time the Service Manager would contact me and has shown not too which clearly

Service

As above. Alex is polite and courteous but not progressing matters on my behalf and passed me on to BMW 'customer service' which turned out to be their complaints dept who are beyond hopeless.

Service

Too Expensive

Service

excellent customer service

Service

Very good customer service from Service Advisor. However, five weeks to get an appointment for this service is unacceptable. This led to me not using the car to avoid negating the warranty - very inconvenient.

Service

friendly staff, paperwork complete, car washed, health check carried out, videi received.

Service

Good parts guy

Service

They look after me well...

Service

Price for a lightbulb change £39 was a bit steep but at least it was done on demand. Receptionist asked me to buy the bulb from parts first and seemed a bit put out when I declined, but I didn't know which bulb was faulty..

Service

Arrived at 8am, booked in and explained required back by 4pm. Got a message @9am, called back and left message. Phoned again @10am as no one had phoned back, then told car may not be ready @4pm. Did get a call @ 4pm that was ready but had to wait 1hr

Service

Service booked approx 10 days prior but when car went in I was called to say that the oil filter was not available so the service could not be completed.

Service

Advisor declined doing a walkround on my car. I then found a technician doing a detailed walkround without me. What if my car had been damaged during service ? No proof of who caused it... Condition video a waste of time as inaudible. Service OK.

Service

Work carried out on time. Cost has lowered the mark.

Service

Goes in for one fault and then comes out with another. Or no fault found

Service

I felt completely looked after. Everything was explained very clearly.

Service

Bar some challenges getting a response by phone, all in all a good experience.

Service

Nice collection personnel

Service

friendly service advisor

Service

A winter health check suggested work needed to be done but I had to push a little to get an estimate, which surprised me.

Service

The service is efficient and friendly and the staff are always patient and helpful.

Service

As in Q1

Service

A tyre keep losing pressure I asked for this to be looked at while the car is serviced only to be advised there wasn't a tyre fitter available on Saturdays so this couldn't be fixed or a new tyre if needed be fitted. Advised me to call back Monday

Service

Everyone involved - from the guy who welcomed me and showed me where to park my car (and suggested a pleasant walk while it was being serviced) to Emma Duthie (see below) and Alex Magee made the experience from arrival to departure enjoyable.

Service

Would have been higher, but for the service bill..... when I purchased the approved used bmw I was clearly told I wouldn't need any service requirements within a year based on my mileage, about 5 month and 4K miles in £350 approx on brake service...

Service

as above always room for improvement

Service

Timely lifts provided

Service

Car had a fault and required immediate attention. Had to wait for 4 hours in the showroom for a loan car to be made available. Loan car was a 2 year old, 30,000 mile, dirty, smelly and damaged 3 Series, dealer did not have a car to lend me.

Service

Was very quick, received constant communication in relation to my finance/car delivery - although no picture once it had arrived as promised!

Sales

Ben was very helpful in explaining everything to us from the date we came in throughout the process, and right up to the point he handed the keys over to me.

Sales

Very satisfied but did find tiny chip which could not be repaired.

Sales

Ben Bryan was extremely knowledgable about the car the finance and all the optional extras. As soon as we arrived for our appointment he greeted us very friendly and kept us informed throughout the process nothing was too much trouble.

Sales

A very pleasant experience all round, with no hitches at anytime

Sales

Easy

Sales

Paul was Excellent. You buy we total confidence that they have your best interest at heart

Sales

Excellent customer centricity.

Sales

This is the eigth BMW I have purchased form this BMW centre and i always recommend them to anybody that is considering a new or used car. The Manner in which the staff dealt with the car breaking down On day one of ownership could not have been bette

Sales

Nathaniel Phillips my sales advisor was excellent. Listened to my requirements, understood my time frames and delivered

Sales

Due to Anthony's care & attention.

Sales

Communication was excellent.

Sales

Handover was a very pleasurable experience, everything was like clockwork, vehicle was handed over in a special area of the showroom, photos and video were taken for me to keep. and even came with me for a familiar test drive to ensure I was happy

Sales

Anthony Elder was extremely approachable and helpful. I had previously walked out of 2 car dealerships due to the lack of interest shown. How nice to meet someone who understands the idea of service. Thank you

Sales

We're dealt with extremely well with a courtesy car until our car was available. Faultless assistance.

Sales

Pauli was brilliant, he explained everything clearly, and did not pressure us.

Sales

Great service

Sales

Emma has been amazing. We only went in to have a look and ended up purchasing the car the same day. Emma had so much patience and knowledge of the cars that we just didn't have to look at any other dealerships.

Sales

They were very good indeed

Sales

Really great experience - seeing my car in a room by itself, fully valeted and looking and smelling great! Also having the BMW genius run through things was great. I only wish you could trim down on the paperwork!

Sales

Presentation Experience of care Knowledge and understanding me the customer of what I require Takes a bit of skill to deliver that correctly without being to pushy and arrogant. Already said I'd be back to see him in the future

Sales

Smooth from the start to finish

Sales

Fantastic service

Sales

Well looked after and kept updated with car delivery etc. Also appreciated the phone call the day after I picked my car up to make sure I enjoyed driving it home. Peace of mind to be offered help whenever I need it during the lease time

Sales

Happy customer

Sales

An excellent service throughout the purchase process, including the handling of changes to requirements.

Sales

Very good and professional services

Sales

Emma was fantastic. She answered every question, and more.

Sales

Very happy all the staff are very friendly and willing to help

Sales

Always great communication and very transparent

Sales

it was a showroom vehicle so there was no waiting never the less, pick up was on schedule, no waiting, all the formalities were completed without any issue.

Sales

Ben was very good and professional to deal with. He helped me to choose the right car that met my requirements.