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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i8 – Limited Edition Paintwork

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BMW i3 Service Inclusive

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Hickman

Head of Business
  • Years in the company
  • Department BMW Sales / Aftersales

Richard Birkett

General Sales Manager
  • Years in the company
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Years in the company
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Years in the company
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Years in the company
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Years in the company
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Years in the company
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

because it went very well and we were squeezed in at short notice

Service

Mark , who dealt with my service was extremely professional. His attention to detail and getting everything I wanted was spot on. He rang me when he said he would and kept me up to date with the work that was being carried out at all stages.

Service

No issues identified

Service

Initial contact was poor. One individual then went out of their way to make amends, which but eventual outcome was disappointing.

Service

Promptly organised and executed in said time frame. Can’t fault that.

Service

Collecting the car at the end of the day I waited for 5 minutes to see the service agent before someone, from the workshop gave me my keys. I was told my paperwork would be sent to me, I later found that the service book hadn't been completed.

Service

Work was carried out efficiently, and there was free coffee and WiFi whilst I waited.

Service

David Snodgrass and the service team have been good too

Service

MK team is very helpful.

Service

Everything was explained to me so that I was aware of what was required

Service

From dropping the car in, to collecting it was effortless. All the staff in MK are so helpful.

Service

For the reasons above.

Service

Again as above when you book the work you are advised what the process will be and that's what's the experience is

Service

They did all they promised to do

Service

See 1 above. Friendly and efficient.

Service

No fuss, no hassle, was able to get a short notice appointment. Staff very friendly.

Service

Overall very good, but my last service less so when they said my service contract had exceeded 50,000 miles, where as in fact it had exceeded 50,000 km.

Service

Just occasionally it would be nice to actually talk to the "grease monkey" who has seen your car and knows about it than to be told some of the story by an advisor who's not got his hands dirty on the car - no matter how pleasant the advisor may be!!

Service

I asked if the body shop could polish out some marks on boot and bonnet of the car expecting to be told no... but they found time, saved me another trip and did an excellent job, albeit it did not take very long. Really pleased with work/flexibility.

Service

Good service but too long a lead in time for a booking especially as safety recall. Three weeks.

Service

everything done as requested and no job is too deifficult great work ethic

Service

From the initial call to car collection no problem

Service

I've owned my 320d for a year now and have so far had a few issues using Lancaster servicing dept. However there was a massive improvement this time dealing with Mark who was brilliant. I will look to go direct through Mark in future with bookings.

Service

Fixed issue with acceptable cost

Service

They take care of their customers most

Service

advised what was happening & offered seat & coffee

Service

Everything done promptly - very courteous service.

Service

Small repair efficiently handled

Service

Unfortunately on this occasion, after changing the brakes and discs, the handbrake did not hold when parking on our drive (which has a slight incline).The handbrake was fine before the service, however we had to take the car back for some adjustment

Service

As part of the service, I asked the dealership to fit the BMW advanced car eye (BMW dash-cam). They only fitted the front camera. I had to go back the next week again to get the rear one fitted. Shouldn't someone check the work after its complete?

Service

Reasonable wait for job to be done although needs a revisit to deal with EGV update

Service

at all times I was informed what was happening because a part had to be changed the service took a lot longer than expected

Service

Patient and courteous staff

Service

I was kept informed as to progress. Service was finished as promised. Useful lift to and from CMK.

Service

Efficient East

Service

I was given a reassurance and advice on my tyre which still have life.

Service

Trying to contact the dealership was tedious (see answer below) and the service rep (whilst helpful) called me by the wrong surname 3 times on collection.

Service

Great service and well looked after by Nathaniel throughout the purchase of my M3. He even worked late to ensure everything was arranged as necessary.

Service

Your just nice people

Service

car wasn't ready when I was told it would be so had to wait over an hour on pick-up. 4 days later there was oil on my driveway so had to return the car for inspection.

Service

Service was good.

Service

I thought the car would be valeted. It was not

Service

They listened to my issue, agreed how to manage it and then updated me to complete the problem the same day.

Service

Mark Barber in the service department has dealt with me on a several occasions and has been fantastic.

Service

I was very satisfied with the service experience. It only took a couple of hours to be serviced and washed, and had the car back by the lunchtime. The cost was nowhere near as much as I thought it was going to be. I was not ripped off at all.

Service

Again efficiency, also making you feel that you are an important customer

Service

The service and repairs were carried to the given timescale and the price was reasonable.The staff were very courteous. However, the rating is low because the car computer was not reset for the new brakes and I have to make a return visit.

Service

Annoying squeak solved

Service

Great service experience as kept informed as to what was going on.

Service

High standards

Service

Most of the time feel welcome and looked after.

Service

Serviced whilst I waited and kept up to date by your service technician, Mark Barber, at relevant times.

Service

Because we have used this garage for many years and service and satisfaction is always the same standard - excellent

Service

The car was fixed in the end, however the experience was not as efficient as it could have been. See feedback in section 3.

Service

see above

Service

The staff were courteous and my vehicle was serviced professionally and on time

Service

Nothing to add

Service

All works and vehicle tech explained

Service

I had to chase Simon on how the work was progressing, he took over two hours to answer my calls, taking me past a deadline to collect the vehicle. When he did finally return my call, he told me how busy he was with other customers, not what I needed.

Service

Efficient and courteous service provided - note as a company car I am not cost sensitive

Service

I was informed during the day with the progress

Service

Solved the problem and advised extra work not required at the moment when easy to persuade me that needed now

Service

Staff friendly and professional, informed of what would be happening and time scales, all went as told.

Service

Smooth running and does what it says on the tin!

Service

Sam Fleming Smith was fantastic. Kept me informed all through the day. Sam the technician also went through what was wrong and described the fix and was very knowledgeable.

Service

Reception didn't have my car registered but it was taken I am being critical

Service

Job done. New tire needed but returned 2 days layer and fitted while I waited.

Service

Very helpful team members, attentive to my needs and shaped the experience around me

Service

Car was pucked up as arranged at 9.40. At 4pm I received an email from BMW saying I had to pay for my service due to mileage. However services were included in my contract when I bought the car. Left a message and replied to email but got no call

Service

The booking in process was very easy and the staff very friendly. A full run through of what was going to happen was explained and a tour of my courtesy car was provided. Collection after the service was very swift, and dealt with personably.

Service

Service completed as stated with a re book for a small fault found which was going to be time consuming so booked in for 26/27 September with courtesy car.

Service

seamless experience

Service

The MOT and service were carried out at a time that was convenient to me and was a seamless process.

Service

My problem was dealt with in an efficient and entirely effective manner.

Service

,

Service

Service and product upgrade all very good BUT sat nav upgrade a failure. 5 hours instead of 2 hours. Re-booked today. Failed again, so far 2 hours. Advised could be another hour. Not impressed.

Service

On rerun he did not know if it was complete. It was still on ramp I could c it. I was told it was an inspection which would take half hour to hour max, I dropped car off early then was gone two hours after appointment time. Had to wait agaib

Service

Great service - really helpful staff

Service

Personal service fixing a problem from Reading dealer

Service

from parking up, checking-in and collection

Service

Initially in for a passenger airbag recall and software update. Was told that it would only be a couple of hours. After nearly 3 it was still 2 hours from being completed on the upgrade and a courtesy car was found. At 1620 hrs. At 1620hrs car done

Service

See above

Service

As above

Service

See above. Nothing is to much trouble for them and the on ramp video i receive and regular contact by service desk means there are no nasty surprises when they hand back the car. Cleaning the car is a nice touch as well.

Service

Trevor Worked hard to get car seen following day. However was only fixed last minute and had closed by time work was done. No driver available to pick me up so Had to wait till following day. They did offer to deliver car following morning however

Service

Car not ready at the time we agreed I didn't even get a phone call to say it would not be ready I phoned the garage and the guy who served me apologised and said he had forgot the time they had a fault with the new part to be fitted car. Ack next day

Service

Reduced to this level because the return of the car revealed the tyre pressure system had not been restored/reset as my BMW Owner's handbook instructs. It was returned for the Garage to correct. I lost another day's use of my car!

Service

Booked in easily, fairly smooth on arrival - different person picked up my arrival as original was with another customer. Was dropped off at work and picked up afterwards. Excellent.

Service

time taken to be served was just about acceptable. Cost was significantly more than expected. 2 tyres and brake pads was £1250

Service

From my experience staff responsible for managing the beginning to end service are appropriately knowledgeable and ensure the "customer" comes first.

Service

Brilliant communication and very convenient.

Service

As Above

Service

Regular contact made you service advisor. Returned call in good time.

Service

As above

Service

very good- consistent

Sales

Very polite, welcoming. Offered me a drink and very attentive but gave you space and time to think

Sales

Process was smooth and all my needs where meet. In addition Emma Duthie from BMW MK was exceptional at her job and made the whole process very easy.

Sales

Excellent all the way through from the initial contact to the test drive of two 3 series models and then about 2 hours choosing the exact model and extras. I was kept updated in respect of delivery times.

Sales

From the first appointment till the end emma kept us updated throughtout the whole process.

Sales

I was kept up to date with every process of my cars delivery. Rob would call and email with up dates of where my car was and when to expect it. Collection of my car was fitted around my work commitments and was no bother to BMW in MK.

Sales

Again highly courteous, informative and helpful service. We really felt like nothing was a problem.

Sales

The whole exchange went really smoothly.

Sales

I have been looked after by Anthony Elder , he is extremely attentative and totally understood my needs , he calls when expected keeping me informed all of the way , he is very knowledgable of his products and found me a deal to meet my requirements

Sales

Overall perfect! As soon as walked in to the shop the receptionist was very polite, asked us if we needed help and offered drinks striaght away salesman was brilliant aswell (nial and don) I believe there name were

Sales

very efficient service

Sales

Salesperson prompt and kept to appointment times. She had a very calm and polite manner which I appreciated.

Sales

The process was cery smooth. However, with many other luxury car brands I expected a little more drama from the first collection of the car. I received a free car was pack, but I didn’t realise until I got home. This was possibly because James is new

Sales

Kiril took very good care of us. He did very good demonstration and kept us informed at all stages. He followed up with a call even after delivery, to check if were fully satisfied.

Sales

Exchanging my mobility car for my new one was taken care with minimum fuss.

Sales

Helpful start to finish

Sales

Great atmosphere and customer service

Sales

It was a great experience in buying our car and Emma was excellent, she went above and beyond in helping us choose the right options, even helped with moving kids from one car to the other for test drive. Amazing service!

Sales

The salesman was excellent couldn't fault him. Did everything possible to help me get what I wanted.

Sales

Customer service

Sales

The purchase and delivery of the car was very smooth.

Sales

Good service

Sales

Again great service

Sales

STAFF DID EVERYTHING SO GOOD

Sales

Professional and delivered on promises

Sales

We wanted to purchase two cars. I called ahead to advise what we were specifically looking for. Nathaniel (+ Don) sorted everything to make sure we got exactly the cars we wanted, even staying late into the evening for us! Great customer service!

Sales

It was professionally handled by Emma & Nicky on finance as everything was all ready to go.

Sales

well looked after

Sales

As above. Excellent insight into my car needs and wants and sticking within my budget. Emma Durthie was extremely helpful in sorting my new car.

Sales

simple straightforward process

Sales

All of your staff at BMW were professional and welcoming and answered all our questions in a professional and personal manner.

Sales

Always kept up to date wuth the progress

Sales

Everything was so easy! I picked the car I wanted, everything was clear and explained well to me. Being able to trade in my old car made it even more seamless, I drove in with my old car and drove out with my new shiny one!

Sales

Again the sales team (Robert Bilston ) looked after us in a professional manner, and everything clearly.

Sales

Again, we were informed at every stage when the car would be ready and available for us to collect.David again sent us mini video clip of us driving off in our first BMW car. Thank You.

Sales

When I went to collect the car there was a scratch on it that the valetting team had missed/caused?? Rob, the salesperson, was extremely apologetic and it was all sorted within a few days. However, I really did not expect this!

Sales

A warm welcome, coffee and a relaxed atmosphere championed by Emma who took me through each stage of the process.

Sales

When I have brought cars before they have been under a big sheet and then revealed. It's a minor thing, but it just adds to the excitement

Sales

Everything went very smoothly and I felt i received a good deal financially.

Sales

The experience was fantastic. David Snodgrass has managed my 3 most recent purchases and knows my needs and motoring desires better than I do. The car was sitting proudly in the showroom window ready for pick up. I was given a technology overview.

Sales

Anthony Elder was a pleasure to deal with, very knowledgeable and attentive.

Sales

The process was quick and I needed the car quick and Anthony and Nicola helped to get the car quick for me

Sales

Great experience from begining to the end. Were dealing with Anthony Elder at Lancaster, who was really helpfull and knowledgeable. I did not feel like dealing with salesman who tries to sell product no matter what, which is good thing.

Sales

Always clean and welcoming. Good demonstration of the car. Good, informative test drives.