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Great service - really helpful staff
see above, this visit was one of many which Lancaster failed to resolve in a timely manner
On rerun he did not know if it was complete. It was still on ramp I could c it. I was told it was an inspection which would take half hour to hour max, I dropped car off early then was gone two hours after appointment time. Had to wait agaib
Personal service fixing a problem from Reading dealer
from parking up, checking-in and collection
Initially in for a passenger airbag recall and software update. Was told that it would only be a couple of hours. After nearly 3 it was still 2 hours from being completed on the upgrade and a courtesy car was found. At 1620 hrs. At 1620hrs car done
See above. Nothing is to much trouble for them and the on ramp video i receive and regular contact by service desk means there are no nasty surprises when they hand back the car. Cleaning the car is a nice touch as well.
Trevor Worked hard to get car seen following day. However was only fixed last minute and had closed by time work was done. No driver available to pick me up so Had to wait till following day. They did offer to deliver car following morning however
Car not ready at the time we agreed I didn't even get a phone call to say it would not be ready I phoned the garage and the guy who served me apologised and said he had forgot the time they had a fault with the new part to be fitted car. Ack next day
Reduced to this level because the return of the car revealed the tyre pressure system had not been restored/reset as my BMW Owner's handbook instructs. It was returned for the Garage to correct. I lost another day's use of my car!
Brilliant communication and very convenient.
From my experience staff responsible for managing the beginning to end service are appropriately knowledgeable and ensure the "customer" comes first.
Booked in easily, fairly smooth on arrival - different person picked up my arrival as original was with another customer. Was dropped off at work and picked up afterwards. Excellent.
time taken to be served was just about acceptable. Cost was significantly more than expected. 2 tyres and brake pads was £1250
Regular contact made you service advisor. Returned call in good time.
Our X5 went in for a service and wheel balance, price for oil change very high. The wheel were not balanced, and the afternoon the car came out of the service, our ad blue warning came on - should the level have been checked?
courtesy car mainlyFriendlyDownside was that you are understaffed so I had to wait quite a long time at the start and at the end. - total about 45 minutes which is too long for a premium brand
Car booked in but I had to be recovered due to two punctures 3 weeks early and Lancaster moved the schedule around so that all work could be done in one go, mimising my disruption.
Great team of people
The only reason i'm giving this a 3 star is because your colleague loaned me a car for the weekend as a fault was found on the car and it needed a part ordered to be rectified. Inside of the car was left dirty with gritty marks on wheel and handles.
BMW service guy was really helpful and thorough (Les?)
Well the car was not cleaned very well
Car still requires work that could not be scheduled
In addition to the booked work I had asked for someone just to check over the power steering as it was making a noise, I don't believe this was done as I wasn't given any feedback about this.
Excellent service throughout, with real consideration for the customer's needs.
Outstanding customer service
Because I never waited so long to pick up the car after the MOT testThat was 2 hours.Normally the MOT test takes between 40-60 minutes.
Everything OK, no issues or problems.
As above - overall a very disappointing experience and not the first
As per my previous comments, I think you are doing a very good job and I like how you utilise innovation around vehicle inspection and making that available to your customers via online video platforms.
The service was carried out to my satisfaction.
My issue was not met with any rational and therefore was not resolved. Very disappointing. Should have bought a Merc instead haha.
All work done and the car clean, ready when I asked. what more can be said
A problem with the engine coolant leaking was not resolved after 2 visits. On 3rd visit bmw emergency services were called out to recover my vehicle.Delivery drivers used my vehicle as test drive and wanted to use it for full day for customers!!
The service was very satisfied and in precise time, but I wasn't provided with the courtesy car, though it took just a day to fix the issue, I would expect a courtesy car in case any emergency.
they made servicing the car easy
Polite welcome, reasonably quick service, coffee on tap, let down slightly by cleanliness of vehicle on handover - glue residue on steering wheel and smeared inside from windscreen from the complimentary valet.
Car not washed and cleaned properly
Problem fully dealt with quickly and efficiently
once Lancaster had found me a emergency relief car, they were very helpful
Job carried out quickly
The indicator light had gone and this was replaced under warranty and everyone was helpful, polite and made me feel welcome to be there. Plus my lovely car was given a clean, which I appreciated.
Smooth, no issues, kept well informed.
Chap who served me was extremely rude. Clearly needs training in basic mannerisms.
Please see comment above
I was in trouble with the car as it had blown the turbo. Mr. Allwright was terrific in supporting me through this difficult time - we were on our way to a wedding when it happened - and his later actions helped tremendously
On two BMW recoveries I was never supplied with any details/paperwork on what had been done to my vehicle. First occasion I had to request. Second recent visit still not received any detail which the dealership promised to post to me.
Car was booked in for service and first MOT, Lancaster forgot to carry out the MOT
Very slick booking process from start to finish and again excellent customer service received from Simon (MK)
Sound Equaliser values all reset, treble & bass settings altered completely & a radio station I had not saved played loudly when I switched on the ignition. Why?
didn't have a means to get home the i dropped my car for service.
as above. took the hassle out of situation by providing me with transport as and when I needed it and did a great job on the repair
Warranty issue dealt with quickly and effectively.
The service was carried out as expected and after dropping off the car I was taken to my office and picked up again later in the afternoon to collect it.
as above, everyone I dealt with was very helpful.
Excellent customer service.
Despite BMW assist suggesting a diagnosis for the issue, the garage first called me to say they could find nothing wrong, after discussion they kept another night and test drove it - then found the issue and fixed it to satisfaction.
I pre booked replacement of front brake pads. On arrival parts had not been ordered. I had booked a while you wait service. I did not expect to be in dealership this long. The service advisor apologised and as it was my day off I had spare time.
Daren whom looked after me was fantastic
Please see response aboveDealer did try to call and arrange an earlier clean but I just didn't want to deal with them after this
All work was done. No issues.
I have scored this because of my comments above. However, I loved the web link! Many thanks to the person servicing my car (sorry I can't remember his name at this time). He was very professional
Efficient service with good communication. Very useful for the car to be picked up.
I was told car was ready, however after viewing the health video I had 2 rear tyres that were dangerous! I had to call back and enquire, which was then confirmed. If the tyres were dangerous why give it a 7 mile road test?
Emergency work carried out on the day; no issues.
I enjoyed how the service guys emailed me a video outlining any concerns whilst they were completing my service.
The times I have gone there everyone has been very helpful and are amazing at there job.
Delay in being seen both at drop off and collection
as above - the key issue was the tyre check
Told how long it would take & given coffee whilst waiting
Very good staff, just trapped onsite longer than expected while waste oil was collected.
My car wasn't washed properly
My car, at six months old needed a new gearbox. Once again this was handled in a totally professional manner
Excellent Customer Service, both on Sales and Servicing side. Whenever I bring my cars into Lancaster BMW I am well looked after and have consistent communication about the status of my vehicle and any work that needs carried out. I have nothing but
Three Repeat visits required for a simple tyre replacement
I rang up two weeks before my survey was due and there was no courtesy car available. My wife had to pick me up and drop me off!!!! She had to work from home for this reason.
I came away with the car as it should be, freshly cleaned and feeling as if the issue had been fully resolved.
all questions answered no problems to worry about
Not even customer service dealt with my complaint and I was passed from the head of business whom I emailed to the used car sales manager without the head of business Mark even acknowledging my email
Anthony Elder was a pleasure to deal with, very knowledgeable and attentive.
Contacting salesperson over the phone could be difficult at times.
The process was quick and I needed the car quick and Anthony and Nicola helped to get the car quick for me
Great experience from begining to the end. Were dealing with Anthony Elder at Lancaster, who was really helpfull and knowledgeable. I did not feel like dealing with salesman who tries to sell product no matter what, which is good thing.
Always clean and welcoming. Good demonstration of the car. Good, informative test drives.
ALL THE STAFF VERY FRIENDLY
Very attentive & sociable
Good friendly sales person, and patient.
Everything was worked around myself and was convenient
changes to the person handling the purchase and errors with our number plate
They kept their word and went an extra mile to accommodate us and help us buy the car. It wasn't just a 'business transaction'; it was cordial, personal, pleasant and friendly throughout (both Robert Bilston, our sales executive & Don from accounts).
I was completely satisfied with my experience at BMW Milton Keynes and would consider returning to them when I purchase my next vehicle
Everything was very smooth and timely with excellent staff.
Everything went very smoothly and my car arrived very quick.
Salesman was attentive to our needs, and the car he recommended was exactly what we were looking for.
The sales team went through what I wanted in a car and what I was looking at and met my needs as a customer. Anthony listened and advised and was thorough and precise in answering my questions.
Everything was dealt with quickly and efficiently
Very smooth and professional. Always exciting cutting a deal. Weekly updates during manufacture were even more exciting.
The staff were very attentive and did all they could to help us to find the right car within our budget requirements.
Just nice to deal with - very high end retail, not at all like the stereotype of car dealerships.I have some expertise in the area, and I was impressedAnthony the chap who dealt with us, was spot on
Everything went as planned.
The staff were assertive without being over the top.
Friendly, personalised service.
Emma, Don and Karill did everything that we could have wanted.
Made to feel very special and that unhurried in making the right choice.
The showroom was in great condition and the car I was picking up was in a separate glass showroom to the side. This allowed me to familiarise myself with the car and drive out of the bi-folding doors.
See above comment.