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because it went very well and we were squeezed in at short notice
Mark , who dealt with my service was extremely professional. His attention to detail and getting everything I wanted was spot on. He rang me when he said he would and kept me up to date with the work that was being carried out at all stages.
No issues identified
Initial contact was poor. One individual then went out of their way to make amends, which but eventual outcome was disappointing.
Promptly organised and executed in said time frame. Cant fault that.
Collecting the car at the end of the day I waited for 5 minutes to see the service agent before someone, from the workshop gave me my keys. I was told my paperwork would be sent to me, I later found that the service book hadn't been completed.
Work was carried out efficiently, and there was free coffee and WiFi whilst I waited.
David Snodgrass and the service team have been good too
MK team is very helpful.
Everything was explained to me so that I was aware of what was required
From dropping the car in, to collecting it was effortless. All the staff in MK are so helpful.
For the reasons above.
Again as above when you book the work you are advised what the process will be and that's what's the experience is
They did all they promised to do
See 1 above. Friendly and efficient.
No fuss, no hassle, was able to get a short notice appointment. Staff very friendly.
Overall very good, but my last service less so when they said my service contract had exceeded 50,000 miles, where as in fact it had exceeded 50,000 km.
Just occasionally it would be nice to actually talk to the "grease monkey" who has seen your car and knows about it than to be told some of the story by an advisor who's not got his hands dirty on the car - no matter how pleasant the advisor may be!!
I asked if the body shop could polish out some marks on boot and bonnet of the car expecting to be told no... but they found time, saved me another trip and did an excellent job, albeit it did not take very long. Really pleased with work/flexibility.
Good service but too long a lead in time for a booking especially as safety recall. Three weeks.
everything done as requested and no job is too deifficult great work ethic
From the initial call to car collection no problem
I've owned my 320d for a year now and have so far had a few issues using Lancaster servicing dept. However there was a massive improvement this time dealing with Mark who was brilliant. I will look to go direct through Mark in future with bookings.
Fixed issue with acceptable cost
They take care of their customers most
advised what was happening & offered seat & coffee
Everything done promptly - very courteous service.
Small repair efficiently handled
Unfortunately on this occasion, after changing the brakes and discs, the handbrake did not hold when parking on our drive (which has a slight incline).The handbrake was fine before the service, however we had to take the car back for some adjustment
As part of the service, I asked the dealership to fit the BMW advanced car eye (BMW dash-cam). They only fitted the front camera. I had to go back the next week again to get the rear one fitted. Shouldn't someone check the work after its complete?
Reasonable wait for job to be done although needs a revisit to deal with EGV update
at all times I was informed what was happening because a part had to be changed the service took a lot longer than expected
Patient and courteous staff
I was kept informed as to progress. Service was finished as promised. Useful lift to and from CMK.
I was given a reassurance and advice on my tyre which still have life.
Trying to contact the dealership was tedious (see answer below) and the service rep (whilst helpful) called me by the wrong surname 3 times on collection.
Great service and well looked after by Nathaniel throughout the purchase of my M3. He even worked late to ensure everything was arranged as necessary.
Your just nice people
car wasn't ready when I was told it would be so had to wait over an hour on pick-up. 4 days later there was oil on my driveway so had to return the car for inspection.
Service was good.
I thought the car would be valeted. It was not
They listened to my issue, agreed how to manage it and then updated me to complete the problem the same day.
Mark Barber in the service department has dealt with me on a several occasions and has been fantastic.
I was very satisfied with the service experience. It only took a couple of hours to be serviced and washed, and had the car back by the lunchtime. The cost was nowhere near as much as I thought it was going to be. I was not ripped off at all.
Again efficiency, also making you feel that you are an important customer
The service and repairs were carried to the given timescale and the price was reasonable.The staff were very courteous. However, the rating is low because the car computer was not reset for the new brakes and I have to make a return visit.
Annoying squeak solved
Great service experience as kept informed as to what was going on.
Most of the time feel welcome and looked after.
Serviced whilst I waited and kept up to date by your service technician, Mark Barber, at relevant times.
Because we have used this garage for many years and service and satisfaction is always the same standard - excellent
The car was fixed in the end, however the experience was not as efficient as it could have been. See feedback in section 3.
The staff were courteous and my vehicle was serviced professionally and on time
Nothing to add
All works and vehicle tech explained
I had to chase Simon on how the work was progressing, he took over two hours to answer my calls, taking me past a deadline to collect the vehicle. When he did finally return my call, he told me how busy he was with other customers, not what I needed.
Efficient and courteous service provided - note as a company car I am not cost sensitive
I was informed during the day with the progress
Solved the problem and advised extra work not required at the moment when easy to persuade me that needed now
Staff friendly and professional, informed of what would be happening and time scales, all went as told.
Smooth running and does what it says on the tin!
Sam Fleming Smith was fantastic. Kept me informed all through the day. Sam the technician also went through what was wrong and described the fix and was very knowledgeable.
Reception didn't have my car registered but it was taken I am being critical
Job done. New tire needed but returned 2 days layer and fitted while I waited.
Very helpful team members, attentive to my needs and shaped the experience around me
Car was pucked up as arranged at 9.40. At 4pm I received an email from BMW saying I had to pay for my service due to mileage. However services were included in my contract when I bought the car. Left a message and replied to email but got no call
The booking in process was very easy and the staff very friendly. A full run through of what was going to happen was explained and a tour of my courtesy car was provided. Collection after the service was very swift, and dealt with personably.
Service completed as stated with a re book for a small fault found which was going to be time consuming so booked in for 26/27 September with courtesy car.
The MOT and service were carried out at a time that was convenient to me and was a seamless process.
My problem was dealt with in an efficient and entirely effective manner.
Service and product upgrade all very good BUT sat nav upgrade a failure. 5 hours instead of 2 hours. Re-booked today. Failed again, so far 2 hours. Advised could be another hour. Not impressed.
On rerun he did not know if it was complete. It was still on ramp I could c it. I was told it was an inspection which would take half hour to hour max, I dropped car off early then was gone two hours after appointment time. Had to wait agaib
Great service - really helpful staff
Personal service fixing a problem from Reading dealer
from parking up, checking-in and collection
Initially in for a passenger airbag recall and software update. Was told that it would only be a couple of hours. After nearly 3 it was still 2 hours from being completed on the upgrade and a courtesy car was found. At 1620 hrs. At 1620hrs car done
See above. Nothing is to much trouble for them and the on ramp video i receive and regular contact by service desk means there are no nasty surprises when they hand back the car. Cleaning the car is a nice touch as well.
Trevor Worked hard to get car seen following day. However was only fixed last minute and had closed by time work was done. No driver available to pick me up so Had to wait till following day. They did offer to deliver car following morning however
Car not ready at the time we agreed I didn't even get a phone call to say it would not be ready I phoned the garage and the guy who served me apologised and said he had forgot the time they had a fault with the new part to be fitted car. Ack next day
Reduced to this level because the return of the car revealed the tyre pressure system had not been restored/reset as my BMW Owner's handbook instructs. It was returned for the Garage to correct. I lost another day's use of my car!
Booked in easily, fairly smooth on arrival - different person picked up my arrival as original was with another customer. Was dropped off at work and picked up afterwards. Excellent.
time taken to be served was just about acceptable. Cost was significantly more than expected. 2 tyres and brake pads was £1250
From my experience staff responsible for managing the beginning to end service are appropriately knowledgeable and ensure the "customer" comes first.
Brilliant communication and very convenient.
Regular contact made you service advisor. Returned call in good time.
very good- consistent
Very polite, welcoming. Offered me a drink and very attentive but gave you space and time to think
Process was smooth and all my needs where meet. In addition Emma Duthie from BMW MK was exceptional at her job and made the whole process very easy.
Excellent all the way through from the initial contact to the test drive of two 3 series models and then about 2 hours choosing the exact model and extras. I was kept updated in respect of delivery times.
From the first appointment till the end emma kept us updated throughtout the whole process.
I was kept up to date with every process of my cars delivery. Rob would call and email with up dates of where my car was and when to expect it. Collection of my car was fitted around my work commitments and was no bother to BMW in MK.
Again highly courteous, informative and helpful service. We really felt like nothing was a problem.
The whole exchange went really smoothly.
I have been looked after by Anthony Elder , he is extremely attentative and totally understood my needs , he calls when expected keeping me informed all of the way , he is very knowledgable of his products and found me a deal to meet my requirements
Overall perfect! As soon as walked in to the shop the receptionist was very polite, asked us if we needed help and offered drinks striaght away salesman was brilliant aswell (nial and don) I believe there name were
very efficient service
Salesperson prompt and kept to appointment times. She had a very calm and polite manner which I appreciated.
The process was cery smooth. However, with many other luxury car brands I expected a little more drama from the first collection of the car. I received a free car was pack, but I didnt realise until I got home. This was possibly because James is new
Kiril took very good care of us. He did very good demonstration and kept us informed at all stages. He followed up with a call even after delivery, to check if were fully satisfied.
Exchanging my mobility car for my new one was taken care with minimum fuss.
Helpful start to finish
Great atmosphere and customer service
It was a great experience in buying our car and Emma was excellent, she went above and beyond in helping us choose the right options, even helped with moving kids from one car to the other for test drive. Amazing service!
The salesman was excellent couldn't fault him. Did everything possible to help me get what I wanted.
The purchase and delivery of the car was very smooth.
Again great service
STAFF DID EVERYTHING SO GOOD
Professional and delivered on promises
We wanted to purchase two cars. I called ahead to advise what we were specifically looking for. Nathaniel (+ Don) sorted everything to make sure we got exactly the cars we wanted, even staying late into the evening for us! Great customer service!
It was professionally handled by Emma & Nicky on finance as everything was all ready to go.
well looked after
As above. Excellent insight into my car needs and wants and sticking within my budget. Emma Durthie was extremely helpful in sorting my new car.
simple straightforward process
All of your staff at BMW were professional and welcoming and answered all our questions in a professional and personal manner.
Always kept up to date wuth the progress
Everything was so easy! I picked the car I wanted, everything was clear and explained well to me. Being able to trade in my old car made it even more seamless, I drove in with my old car and drove out with my new shiny one!
Again the sales team (Robert Bilston ) looked after us in a professional manner, and everything clearly.
Again, we were informed at every stage when the car would be ready and available for us to collect.David again sent us mini video clip of us driving off in our first BMW car. Thank You.
When I went to collect the car there was a scratch on it that the valetting team had missed/caused?? Rob, the salesperson, was extremely apologetic and it was all sorted within a few days. However, I really did not expect this!
A warm welcome, coffee and a relaxed atmosphere championed by Emma who took me through each stage of the process.
When I have brought cars before they have been under a big sheet and then revealed. It's a minor thing, but it just adds to the excitement
Everything went very smoothly and I felt i received a good deal financially.
The experience was fantastic. David Snodgrass has managed my 3 most recent purchases and knows my needs and motoring desires better than I do. The car was sitting proudly in the showroom window ready for pick up. I was given a technology overview.
Anthony Elder was a pleasure to deal with, very knowledgeable and attentive.
The process was quick and I needed the car quick and Anthony and Nicola helped to get the car quick for me
Great experience from begining to the end. Were dealing with Anthony Elder at Lancaster, who was really helpfull and knowledgeable. I did not feel like dealing with salesman who tries to sell product no matter what, which is good thing.
Always clean and welcoming. Good demonstration of the car. Good, informative test drives.