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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW i8 – Limited Edition Paintwork

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again, I felt that the service was not quite up to the usual standard. I wasn't kept as informed about my car as I had been in the past and had to phone on several occasions for a progress report.

Service

everything on time

Service

I experienced what I can only describe as "outstanding" service by Mark, who not only performed his role with the diligence required but did so with some personality which is too often lacking

Service

The only thing that I would criticise is the time it takes to respond to telephone enquiries. Other than that brilliant on all levels

Service

good customer service

Service

Very professional and friendly service

Service

Great reception by service staff, courteous staff, kept me appraised of progress

Service

I had been told that the connected drive system had been tested and was working fine - it still isnt and I dont believe sufficient tests had been carried out on the system.

Service

Excellent customer service

Service

Service as expected always contracted with updates and when car was ready

Service

The necessary was done in good time.

Service

There no organisation in BMW servicing department at all

Service

Professional and polite reception and work completed on time stated

Service

Smooth transaciton

Service

M135i boot lock not working. Was given nearly two week wait but after explaining I need the car for work and picking up kids they were able to fix same day - awesome service!!

Service

Good, quick check in and diagnosis (broken coil spring @54k miles). Requested early lube service at same time and fix defective parking indicator. after collection discovered the service indicator not reset and parking indicator still defective!

Service

The initial repair did not solve the problem which reoccurred & the car had to go back. More parts had to be ordered so a 3rd appointment had to be made. During fitting of the parts, a housing was broken & so the car could not be returned that day

Service

Everyone friendly and efficient

Service

Everything was geared towards providing a seamless experience. I was greeted by name as i drove in. I was escorted to the ser vice booking desk and then called right when they said they would. Best service experience i have ever had.

Service

Advisor very clear on what was going to happen. One thing which was missing, in my opinion, was the option of being dropped off somewhere - didn't really need a hire car, however cost of taxi's both ways was more than the hire car for the day

Service

Easy and simple, car was ready for when I asked it to be, no hassle dropping vehicle off first thing

Service

While you wait service was completed in reasonable time and available waiting facilities were excellent.

Service

As above, I am always looked after very well at BMW Lancaster

Service

When I went there, the service was quite nice. The timing was quite right.

Service

See above

Service

Bmw delivered what they said they do

Service

Much better service than received in the past. Quick and efficient, booked in at short notice and received thorough updates.

Service

as above plus nice place to wait and great coffee

Service

It was just an airbag recall, told it would be 90 mins and it was. Did I mention the coffee was lovely.

Service

I didn't expect it to take 2.75 hours to change 4 wheels with winter tyres to 4 wheels with summer tyres.

Service

Sales staff were very engaging and helpful.

Service

Everyone was eager to ensure I received the highest level of service

Service

Two negatives, was kept waiting at check in due to confusion with booking, and service status wasn’t updated on car. Both easy to fix...

Service

The loan car was not supplied full of fuel and with incorrect mileage. I returned it fullhaving only done 20 miles and put in 4.5 litres. No offer made to reimburse for the fact it wasn’t full when given to me

Service

Usually good sometimes can take longer

Service

It would be nice to be offered a drop off and pick up service. I had to arrange for a colleague to to do this

Service

First class service

Service

Always cheerful and pleasant

Service

Work completed on time and to budget. Vehicle returned looking like new

Service

Boot still rattling, car wash far worse than my local

Service

looked after very well and kept informed as work progressed on my car. Staff were attentive, courteous and professional.

Service

Great communication, personal service

Service

They did the work that was required. Would have been better if they could have done it sooner, got the invoice right first time and dispensed with the need to sit around while awaiting a service adviser even though there appeared to be a number free.

Service

The service was fine but when I started the car up again, it notified me that I had 3000 miles left before the next service or next month. Therefore, no one reset the service application on idrive.

Service

Work carried out to satisfaction.

Service

Quick and easy to arrange

Service

Loan car provided. Service completed on time. Issues resolved.

Service

Dealt with the issues efficiently

Service

Took a little longer than anticipated. Not time for the valet.

Service

Very friendly staff.Could not do enough for you.

Service

Efficient

Service

As above

Service

Very good service

Service

front desk didn't offer to pass details on to service area and when did (following day) didn't get an email. I then emailed in twice, as was on holiday and still nothing. Chewing gum on desk also very unprofessional

Service

Very professional and helpful service reception staff

Service

Third time in for the same problem, been chasing for months, still not fixed. Going in again this week!!

Service

did what it said on the tin

Service

At all times and at every step of process felt assured job was being done to high standard

Service

You lost marks as on the first of two recent service visits you reset my personal sound settings (again!!)

Service

The service given by Mark was second to none. Extremely professional, friendly and helpful.

Service

Best bmw dealership I have visited so far. Looks great and the car came back spotless, I felt very informed about what was done and when more work might be due, I.e a service

Service

Change in my personal circumstances re timing and the service team bent over backwards to help me

Service

I was kept up to date with what was happening and timescales.

Service

good service

Service

I dropped off my car on the weekend for a service and warranty check as I was away. The agent could not find my car on the system and therefore did not check it in but put my keys in an envelope, he seemed flustered and didn't fill me with confidence

Service

Dis what I wanted

Service

Very efficient service thank you

Service

The service level was very good however I wasn't impressed by the valet. Also the Adblue wasn't topped up.

Service

They kept me informed throughout the process and ensured I received the best service

Service

The quality of work and information from service department was good, the long waiting to drop car off and collection wasn't as expected. I had to wait 15 - 20 minutes for both dropoff and collection.

Service

Service carried out quickly. Friendly staff as usual.

Service

Fit me in at relatively short notice and completed all service requirements to a great standard. Nicely cleaned too, like picking up a new car.

Service

ADBLUE, I WASN'T TOLD IT WAS RUNNING OUT, SO 2 WEEKS AFTER A SERVICE I WAS ON HOLIDAY AND HAD TO WORK OUT HOW TO ADD THIS MYSELF AT A HIGH COST, THIS SHOULD BE DONE ON SERVICE

Service

Score would have been higher but all my personal settings had been cleared when the car was returned to me.

Service

Good area to work while I waited

Service

I would be more satisfied if BMW had also taken care of the next scheduled service, within the service pack window. I have another service within 2 months of the expiration and I would have bought another BMW if you had showed me more loyalty.

Service

Looked after well

Service

Neil was really helpful and friendly. I was booking in my new M2 for its run in service and he explained the reasons why this needs to happen etc., great knowledge.

Service

They offered me an appointment at short notice, kept me informed and finished my service when they said they would

Service

The service was excellent. Although probably more expensive than a non-BMW garage you do know they are reliable!

Service

I felt like a valued customer.

Service

There was a short delay in completing my while-you-wait service due to an equipment malfunction (oil dispenser) but I was kept informed and not inconvenienced.

Service

Our sales representative, Anthony Elder, was helpful and informative at all stages. He has continued to be helpful since the sale

Sales

Everything went smoothly, I was kept up to date with delivery schedule, and hand over was efficient .Nathaniel Phillips was brilliant as a focal point for the whole process.

Sales

Nathaniel Phillips at Lancaster BMW is highly recommended as a salesman and has excellent communication with his customers. He kept me informed and updated on every progress there was when waiting for my new car.

Sales

Very much satisfied. Sales representer (Nathanial Philips) was very co-operative, guided well and ensured smooth delivery in time. Would highly recommend others to BMW, in general, and this car centre, in specific.

Sales

Emma in Lancaster BMW explained everything very well and was really helpful and approacable

Sales

The salesman Anthony Elder was fantastic at creating a relaxed atmosphere with no pressure. A true credit to your company!

Sales

We met with your sales representative Nathaniel Philips who was excellent from purchasing to delivery could not falt the service we had

Sales

Everyone has been extremely polite throughout particularly the sales person who was very helpful and knowledgeable.

Sales

I have bought before and have no hesitation doing so again

Sales

They took the trouble to make sure that I was well informed and assisted me in making the right purchase

Sales

Paolo the sales rep - amazing customer service, always makes each purchase a pleasure

Sales

Excellent service

Sales

Friendly staff very informative Emma was a great help

Sales

Emma Duthie is very professional and caring, we couldn't have asked for a better person to buy a car from. The whole process went totally smoothly from start to finish. Emma's BMW knowledge is second to none. Thanks so much Emma. 5 star experience.

Sales

Again great service, great follow up. This was the best car buying experience I have ever had.

Sales

The sales person I dealt with, James Alison was excellent (again as this is the second car I have had from the dealership within the last six months). He has ensured I have been kept up to date, explained everything and is a nice person to deal with

Sales

The purchasing process is very straightforward.

Sales

Nathaniel and Don made the purchase and handover so exciting! I love receiving the personal video message when my car arrived at BMW! The handover over was amazing, and I felt very special!

Sales

Was there to see us straight away and show us the new car . Another great rxperience

Sales

Happy with customer service

Sales

we were completely satisfied with our experience ...... Steve kept us up todate throughtout the whole process which went through very smoothly ... at all times great professionalism .... as was Dom ... Well Done

Sales

From start to finish the process was great - from test drive through to handover.

Sales

Friendly service

Sales

Absolutely fab! I had to wait a couple of weeks for my car to come into the garage, Claudia rang me regularly to update me about what was happening and where the car was in transit

Sales

Got Looked after in every

Sales

salesperson, David Snodgrass, is terrific

Sales

Completely satisfied. Excellent service from my salesperson Steven Hasler. He was knowledgeable and if he did not know always got advice. Extremely friendly but not over the top. He followed everything through from start to finish- fantastic service!

Sales

Everything was great apart from one small error where the nav wasn't ready to use when I picked up the car. This was fixed as soon as possible but did mean that I was without this functionality over a whole weekend.

Sales

The showroom was clean and it felt well organised. All staff were very polite and helpful, making sure i was comfortable at all times.

Sales

Very helpful people

Sales

They said a date and they made it happened. Also, Emma explained that if it didn't arrive in time, they would help by giving me another car as she knew I was giving in my car that day.

Sales

Very nice people to talk to. Very Welcoming. The sales guy Nathaniel helped me choose a car that meets all my needs. He arranged for an extended test drive car which I highly appreciate. Also, all the different features were explained in detail to me

Sales

No pressure Long test drive with no hassle salesman very polite

Sales

Really happy with the service, specifically Anthony Elder who was the person that supported throughout. He was professional, honest and communicative from the beginning to delivery. He even called a few days ago to check everything was ok. Great guy.

Sales

As stated above I keep returning to this dealer in England due to the first class service I receive, not only when purchasing the vehicle but during the years I own the vehicle.

Sales

James was a pleasure to deal with through out the whole process. No question or query was a problem.

Sales

Completely satisfied. Every member is staff I dealt with went the extra mile. A very enjoyable experience.

Sales

David treated us with respect but also recognised that a new car is a big purchase, and wanted to make us feel special. He understood why we were buying this particular car (new baby), and made sure to highlight the benefits it would bring.

Sales

Sales Executive looked after me from first contact to handover, delivered on every promise, email and phonecall.The smoothest car purchase I have eve made.

Sales

We had exemplary service at all times

Sales

considering I live in London it was the friendliness of your staff (Emma) which made me buy from you. Took ownership of ensuring I got the car I wanted

Sales

I’ve piuchased many cars but this was the best experience ever

Sales

Got the car I wanted, for the price I could afford...Emma Duthie, was brilliant in assisting in this process.

Sales

As in question 1 could not do enough

Sales

Staff always friendly and helpful. No request was too unreasonable on handover.

Sales

Salesman James was honest and explained things well. He knew when to push for the sale and when to back off.

Sales

Emma Duthie was a pleasure to deal with both prior to attending the BMW Centre and whilst we were collecting the new car. Very helpful and informative throughout and willing to go the extra mile to ensure we were well catered for.

Sales

James was quite attentive and patient.

Sales

salesman-Paolo Marsala exceptionaly helpful and polite

Sales

Customer Service. Great dealership. Impressive building

Sales

A very professional dealer, friendly, accommodating with excellent communication from purchase to delivery.

Sales

1-1 customer service

Sales

Antony has sold me my last two BMWs and on both occasions has been highly personable and knowledgable. He never comes across pushy but instead uses a consultative and personal approach. Totally stress and hassle free and I am very happy with my X4.

Sales

Whilst there was a curve ball thrown into the mix the way in which the dealership dealt with it was superb. A true measure of a business/service is not what happens when things go right but how they react when things don't.

Sales

Everyone was very pleasant and courteous

Sales

Everything met my expectations

Sales

From exchanging my car finding new car to delivery and collection day everything went smoothly