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ABOUT LANCASTER MILTON KEYNES.

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Mike Toombs

Head of Business

Marcus Shepherd

Corporate Sales Manager

Paul Madell

Parts Manager

Saro Casarano

Retail Manager - Used Cars

Mahmood Rashid

Used Car Sales Manager

Nikki Pettengell

Retail Manager - New Cars

Don Zelvaras

Retail Manager - New Cars

Tony Parla

Retail Manager - Used Cars

Dillon Appleby

Sales Executive

Nathaniel Phillips

Sales Executive

Simon Cornwell

Sales Executive

Paul Smitham new

Sales Executive

Ben Bryan

Sales Executive

Emma Duthie

Sales Executive

Anthony Elder

Sales Executive

Kwesi Addai

Used Car Sales Executive

Mark Milton

Used Car Sales Executive

Andrew Langford

​Used Car Sales Executive

Sam Durage

Used Car Sales Executive

Paolo Marsala

Used Car Sales Executive

Andrew Gray

Used Car Sales Executive

Iain McCrimmon

Service Advisor

Emily Garman

Service Advisor

Tyler Hughes

Service Advisor

Jerry Boyce

Local Business Development Manager

Samantha Hogan

Local Business Development Manager

Angie Taylor

Service Reception

Sumita Sagoo

Service Receptionist

Gloria Cauteruccio

Receptionist

Jill Powell

Reception Team Leader/Showroom Host

Kirill Grigoryev

Product Genius

Mick Barton

Service Driver

Chris Hughes

Car Park Host

Terry Flowers

Driver

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Hand over of the vehicle was rather 'casual' compared to previous experiences.

Service

Kept updated

Service

Very good service

Service

My service record was not updated in the car. This is the second time this has happened.

Service

In order to resolve required 3 additional visits and multiple emails phone calls and executive escalation Teams are pleasant to deal with

Service

My car was serviced within 2 hours which was much a pleasant surprise and was able to get on with the rest of my day.

Service

Ticked all the boxes, service was efficient and handled well.

Service

As above

Service

The issue was only break fluid being low, or this: 1. They charged me over £100 2. They didn't contact me until I phoned them around 4PM. If it was such a small job they could have easily finished it and given the car earlier. 3.Car returned unwashed

Service

Helpful friendly staff in the service centre make it a pleasure

Service

Comfortable waiting area, selection of drinks while you wait.

Service

Vehicle had been washed and the door handles inside had oily fingerprints as did the start button and the handbrake button, not to mention the steering wheel sticky. The screen was was empty when we took it and we only get filled up with water.

Service

Treated very well by the service department who arranged pick up and delivery for me.

Service

Very helpful staff. Car park attendant A1. Not many spaces to park but he went and find 1 for me. Overall extremely satisfied with service. Car drives fantastic. Washed and hoovered. Thank you

Service

The lady dealing me was very helpful. She did however get the car pushed through very quickly and was polite he whole time. Regular updates were given also so no complaints with the staff.

Service

It was handled very well by the service department although it took a couple of weeks to get a booking.

Service

Great staff, great service.

Service

Waiting for Alex to call me back for over 2 weeks since he would discuss an issue with BMW. Why is it so hard to get a call back and why is it so hard to contact you? Next stop is BMW direct and Jardine Motors

Service

Problem sorted quickly and efficiently

Service

Process was easy and well organised. Helpful people and reasonably priced

Service

Admittedly when the dealership has to work via a lease company and a company car fleet management function things do move slowly. However, as lovely and friendly as the service team are, communication from them to me as the customer was terrible.

Service

As above

Service

Due to proper service and attention by the Receptionist and engineers

Service

Difficult to get a convenient booking. Had to wait 3 weeks for an appointment. Not enough courtesy cars available.

Service

I waited for c25mins to book my car in and the next service date was weeks away. This made my service overdue and this is now recorded as late on the iDrive service record. The work carried out and the collection process was good though.

Service

my car was there all day and they hadnt looked at it

Service

Same reasons as above. Charged more than quoted amount, long wait for loan car and not washed the car as promised. For details please read above message.

Service

Sales Exec very helpful however somewhat let down by dealership in this instance. Perceived breakdown in internal communications over delivery date of vehicle almost caused cancellation of order.

Service

I lacked was a specific personal touch. I never actually saw the service advisor, only spoke twice on the phone. She left for lunch as I arrived to collect and someone else finalised it

Service

1. First time coming to lancaster but security guided and walked me all the way from parking to the office. 2. Clearly explained about service and gave a standby car for me to travel while my car is on service for free.

Service

Expensive oil change.

Service

Arrived at 7.45 & sat inside but BMW staff weren't present. The Mini service section kindly checked me in.. Was expecting a lift home but they weren't offered on a Sat: I had to wait until after 11? Health Report wasn't provided. Car washed poorly.

Service

The engineer that came out to talk to me, the environment, clean car

Service

Could do better in service dept

Service

Had to wait more than 10 minutes for my keys to be collected and the drop & go machine wasn't working.

Service

Camera not reset. Cleaning of car was not thorough and vehicle left very smeared.

Service

The visit to the dealer was for fitting Bmw's Dash cam. No time was allocated to showing me how it operated, setting up the app, sorting out settings and options, which would have been useful as issues with Wi-Fi connectivity immediately encountered.

Service

good service

Service

Whilst the attention on the day was up to the usual high standard, I was very disappointed with the lack of information, and in particular the inability to squezze in the fairly easy job. Or even give me a call to say they still haven't been able to

Service

I have no complaints

Service

See above- also, everything properly explained

Service

Efficient

Service

Did what was required timely

Service

All the staff I have come across put the customer and the customers needs in the centre

Service

The service itself was great and the Adivisor helpful. However, I wasn't allowed to use my service pack because it hadn't been correctly logged on your system. This has happened at every single service and is extremely irritating (an understatement).

Service

I was made to feel that I was being unreasonable when actually the BMW website was misleading and the staff were unorganised.

Service

The service was completed satisfactorily and logged in the iDrive. I also was able to have a discussion with the MoT tester (Cliff Knight) who was very helpful.

Service

the service received by Simon Fernandez and his team is and has always been five stars.

Service

Car went into garage at 7.30 am heard nothing from garage so phoned at 2.15. Service adviser was busy. Got email from service advisor at 3.00 with a video showing me the tyres and brakes no mention of what was causing the car to kangaroo at 65 mph!!

Service

Service was great but had to wait 3 weeks to get an convenient time for the service.

Service

1st lady I spoke to was rude and didn't want to help me because I tried to book my car in for a service in jan and couldn't get a date till March the 1st and my car ran out of service pack which is not my fault that bmw was backed up. Poor service

Service

Same as above. Also, before the work I was told it would be included in my warranty. After the work, I was charged £20 for the engine oil top up. I should have been told at the beginning.

Service

I was informed Thursday by text my car was ready, I was travelling and so this was good as I landed on Friday and took the train to collect my car. Only to find the minute before I drove out that the work had not been done.

Service

Was was in for a service and MOT. On collection we went through the advisories, and i asked how much this would cost to all get fixed. Was advised that someone would email me a quote or call me. No one called or emailed.

Service

Took too long to complete the job.

Service

I liked ,the old fashiond way of doing business customer comes first your staff were aware of my wifes disability and endeavoured to make every stage as easy as possible far beyound what service we have had in the past

Sales

Totally professional team

Sales

Conscientious, knowledgeable, professional and pleasant service.

Sales

Excellent service, knowledgeable, and a pleasure to deal with. Ben and Nicola were a joy to deal with.

Sales

I had a good interaction with the team. Kirill was very helpful, very responsive and so am very happy with the whole experience

Sales

Fantastic customer service, delivered everything i asked for, all in he time frame i required.

Sales

Very accommodating I didn't make an appointment when I looked at the car but Ben Bryan still managed to get me a test drive which sold the car to me

Sales

Friendly service

Sales

A very professional organisation.

Sales

The sales person was excellent and dedicated and knew about the cars very well

Sales

VG service

Sales

Excellent help and service

Sales

Emma Duthie who handled our sale was absolutely incredible; she kept us updated with information, assisted us above and beyond when we had problems and is an real credit to the company.

Sales

Requirment was met relativly quickly, only thing i would suggest next time is to take some time to go through options, didnt realise it didnt have an arm rest and cupholders in the back. As it was a top fo the line shadow edition i expected it.

Sales

The salesman was helpful all the way through the process

Sales

Service was great from day 1. I didn't have a single issue with any of the sales process or delivery of car.

Sales

Excellent service received from the salesman Paul Smitham who was very accommodating, knowledgeable and extremely courteous.

Sales

Sales Exec very helpful but somewhat let down on this occasion over lack of internal communications.

Sales

The new car was not clean inside and I had to clean it again when I got home the mats weren't put into the car they were just thrown in the boot. Can't set up BMW online as it's not working. I asked for the card to be D badged they didn't do it.

Sales

I found the Lancaster BMW site to be well laid out and the internal design of the sales and service areas reflected what I would expect from a premium car dealer.

Sales

Ben was very helpful in explaining everything to us from the date we came in throughout the process, and right up to the point he handed the keys over to me.

Sales

Was very quick, received constant communication in relation to my finance/car delivery - although no picture once it had arrived as promised!

Sales

Very satisfied but did find tiny chip which could not be repaired.

Sales

Ben Bryan was extremely knowledgable about the car the finance and all the optional extras. As soon as we arrived for our appointment he greeted us very friendly and kept us informed throughout the process nothing was too much trouble.

Sales

Easy

Sales

A very pleasant experience all round, with no hitches at anytime

Sales

Paul was Excellent. You buy we total confidence that they have your best interest at heart

Sales

Excellent customer centricity.

Sales

This is the eigth BMW I have purchased form this BMW centre and i always recommend them to anybody that is considering a new or used car. The Manner in which the staff dealt with the car breaking down On day one of ownership could not have been bette

Sales

Nathaniel Phillips my sales advisor was excellent. Listened to my requirements, understood my time frames and delivered

Sales

Due to Anthony's care & attention.

Sales

Communication was excellent.

Sales

Handover was a very pleasurable experience, everything was like clockwork, vehicle was handed over in a special area of the showroom, photos and video were taken for me to keep. and even came with me for a familiar test drive to ensure I was happy