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ABOUT LANCASTER MILTON KEYNES.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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BMW i8 – Limited Edition Paintwork

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All issues resolved as planned - 1 small hiccup but resolved quickly and to my satisfaction by Simon

Service

Issue with the breaks and you are telling me to take it back and drive it. What if something was to happen to me and I get jnjured or worse? Or what if, by driving it I make the damage worse and then you void my warranty? Then I got the usual let me

Service

Process for dealing with tyre insurance is a bit long winded and clunky. You need to streamline the process.

Service

Service completed well and handled extremely well

Service

Great service from Simon in Tires - really appreciate his help.

Service

Very good service, but the car still makes the noise after 3 returns. Also had to book in again as the wrong part was ordered.

Service

They did not keep me informed along the way the whole 3 weeks that they had my car

Service

Exactly wanted i wanted /neededEfficient tooGood coffee too

Service

they dealt with the problem efficiently.

Service

Same reason as above

Service

Professional, and friendly approach

Service

Service carried out in good time and everything explained that was found.

Service

Good service friendly staff

Service

Good welcome into the dealership and swift prompt service

Service

please see above

Service

Friendly service, didn’t have to wait too long to get the car in, in the first place, considering I required a courtesy car.

Service

Kept swapping backwards and forwards between two service advisors. Ian was however, particularly good.

Service

No problems, good service, friendly staff

Service

Total transformation based on previous experience and the put the feedback to good use

Service

The dashboard screen message fault was not found by the garage engineers but the replacement of the computer system has put the car in A! condition.

Service

I found bringing the car in difficultI had to queue to book the car inIt was difficult to get through on the phone to the relevant person

Service

I wasn’t expecting the car to stay overnight but because you only had one type of tyres which meant I had to make arrangements to get myself home and to work the next day

Service

Kept me updated

Service

Excellent

Service

I was happy with the way the Advisor handled everything.

Service

Pick up/ deliver my car from my house took to long.

Service

Fix what was required

Service

Faultless efficient, friendly, caring service

Service

Fantastic service from the advisor Mark. Pleasure as always

Service

Positive and pro-active communication by Iain McCrimmonTechnicians resolved performance issueProfessional valeting to complete experience

Service

No problems all went smoothly and received updates

Service

The diesel leak and following that the fuel cover failing to operate, left me with concerns about the original service as it all happened within a two week period .The car smells of fuel after being cleaned twice but Alex my service has been helpful

Service

Within 90 minutes

Service

See above. As an aside at least 10 members of staff walked right past me and another driver sitting patiently at the drive in service entrance and not one of them bothered to tell us you didn’t open for another 30 minutes.

Service

First time getting an MOT done, was called ahead of time to book, was introduced and checked on and looked after

Service

high level of customer care, I was dropped off and driven back to garage when my car was ready to be collected

Service

All of he above reasons

Service

May be my standards of looking after the car are higher than BMW's, I expected both cooler pipes to auto transmission to have been replaced for future cars reliability. Only one pipe was replaced. I did point this out to the dealership.

Service

Efficient, effective and polite.

Service

Very satisfied because my car travels better, but a hissing sound on take-off ????

Service

So I've had a BMW for the last 9 or 10 years and been with 2 other BMW dealers for service, and never felt compelled to fill in a survey. However, had an oil leak 35 miles from home on a Friday about 45 mins before closing; (cont. below)

Service

Without an appointment not only did they correct my seatbelt issue but also took advantage of my being there to complete a software update required.

Service

again exceptional personalised service

Service

As above

Service

The whole experience from reception to collection was faultless. A very pleasant experience, the best I have known for a BMW dealership.

Service

Everything went as planned time wise and issue was resolved. Comfortable area to wait with choice of drinks and nice clean toilets!

Service

Good service,

Service

The service provided by Anthony Elder was second to none, he is a great ambassador for both Lancaster and BMW.

Service

See above.

Service

Staff were very attentive and responded well to a few minor issues on collection. Work undertaken on warranty included changing both rear light clusters (I raised a concern only about 1)Disappointed to find small scratches to bodywork around lights!

Service

Apparent confusion over the price quoted for new tyres; and I was made to feel like I was doing the dealer a favour!

Service

Easy service, some confusion with where to pick the car up from but overall very good!

Service

i have been trying to reach the management as I feel I had the worst experience in MK branch, Ian the service manager walked out and said he does not care when my car been handed over with all the mess, clips, etc etc really really bad.

Service

As my last statement says first class

Service

The service was carried out to our satisfaction but was more extensive and more expensive than we had anticipated.

Service

They did all they could to rectify my problem

Service

The BMW centre in Milton Keynes is very friendly, helpful and efficient. For example, in early December I had to have a headlamp bulb replaced. I drove to the dealership and they replaced it there and then with little waiting time.

Service

Good job all round

Service

No issues or improvements required

Service

Everything was carried out to the required standards that I would except from BMW

Service

Very friendly and efficient but the price is too high for a basic service

Service

Honest no messing

Service

The service from arrival at the dealership to collecting my car was fantastic. This dealership know how to look after customers.

Service

timescale offered for turn around for service car was clean and valetted

Service

Not only he service throughout the buying process was good but the aftercare has been excellent.

Service

Disappointing that a company with the systems you have in place still didn’t expect me when I turned up. My appointment was time critical as I was at work. The plus side is I expected this so brought my laptop with me and your WiFi was good.

Service

My car was well looked after and was even washed when I came to pick up. Very nice service by the person I talked. To who also explained what the issue was which had been solved during repair.

Service

Great attention to detail and full breakdown of works carried out plus full and transparent explanation

Service

I was kept informed how it was going.

Service

As above

Service

See above

Service

I was well looked after, the atmosphere was positive and the whole process quick and easy.My only gripe are the cost of the two front tyres I bought...you can get them cheaper elsewhere...BMW should st least do a price match like John Lewis.

Service

I would have replied completely satisfied, were it not for:1. The technician forgot to return to me the locking wheel nut key.2. Clicking noise was evident on release of brake pedal pressure.Return to dealership for rectification was necessary.

Service

Everything worked so well.

Service

Very expensive for a service - over £600 but otherwise good except boot not cleaned

Service

Overall very good. Slow network issues are frustrating both to me and the service department - this is in relation to a software map update and the long time it would apparently take to receive the update files.

Service

It was a good experience. I thought they were going to sell me extra stuff for the car but they didn't and they did the service in the time scale they had specified.

Service

Service was OK. Think the customer support team shouldn't make assumptions on maybe how people look. I found it slightly offensive for them to assume I had a lease vehicle when I own outright.

Service

I was informed of the progress throughout

Service

professional

Service

Courtesy cars should / could be better. Always restrictions when trying to get one

Service

Nothing was too much trouble for my Service Adviser, Neil. Very knowledgeable & professional.

Service

Fantastic experience of checking the car in, and a decent loan vehicle which we believe is very important.

Service

Sam who handled my body shop fix was extremely helpful and friendly, kept me up to date with progress. Over all a very good customer experience.

Service

Dealt with my problem promptly and kept me informed at all stages.

Service

Extremely polite and informative throughout whole procedure.

Service

The things promised with he service was not completed and the drop off and pick up service have been very bad.

Service

the problem returned a day later. It is the second time that this situation happens. I don't think that your mechanics are thorough enough in their first assessment of the issues. It is quite annoying because it means another wasted day

Service

Booking, drop off and collection was professional and the car was well presented on time for collection. Disappointingly, the car's service computer wasn't reset, meaning a return trip to the dealer which was inconvenient and time consuming.

Service

Again, all aspects of the customer service experience were very good and better than a lot I've experienced from other dealerships in the area.

Service

Dropped the car off early morning. Rang to say it was ready in the afternoon which is when they predicted it would be ready. Friendly service rep.

Service

Waited 2 and half months to get my alloys repaired then found out that the person responsible for it left Lancaster BMW (MK) and had not told anyone that he had been talking to me! ...this delayed everything even more!...terrible!

Service

From arrival at the dealership I was treated very well with a sense that my custom really mattered

Service

Mark was polite, did what he said he was going to do and when he said he would. Very helpful.

Service

Only letdown was the car cleaners. Car looked ok from outside but inside was barely touched.

Service

Excellent service as always although still long waits for courtesy cars

Service

full informed as to the repairs

Service

There was an inordinate delay in the while you wait wheel replacement but this was compensated by a discount on the bill.

Service

Good service

Service

As good as usual

Service

perfect deal

Service

Excellent service

Service

Very satisfied

Service

The job was done very quickly and effectively, staff were pleasant and met my needs

Service

Great, Nathaniel did a superb job and made me feel comfortable with my new purchase!

Sales

Mark was very patient with us and we found him very easy to talk to!

Sales

Nice showroom, good selection of cars to see and drive and first class service from all members of staff encountered.

Sales

Great service from Anthony Elder, very down to earth and no too ‘salesly’ which is nice. I only visited the BMW centre 3 times and the third time I left with a car. It was a quick turnaround.

Sales

All of the people I encountered was warm kind natured and awfully welcoming in their approach towards me as an individual.

Sales

Emma who sold s the car was fantastic, and extremely helpful

Sales

Everything was done in a relaxed and efficient way and deadlines were met!

Sales

From the reception staff through to the Sales and Finance team, from the forecourt staff to Michael the Genius, we found everyone to be very polished and professional but in a non-stuffy approachable way. Excellent customer service from everyone

Sales

Anthony seemed genuinely pleased to help me in my purchase

Sales

Second deal with this dealership and nothing to complain about, on contrary the have gone the extra mile to keep me as customer...

Sales

The service provided, the showroom quality, handover day... and the lovely cups of tea, hot chocolate and biscuits. Wonderful experience I’m so happy!

Sales

Internet was not working fully so couldn't set the car's computer up fully , had to come back a few days later and resolve.

Sales

I was well informed by the sales representative and the process of car collection and hand over was extremely well managed.

Sales

Emma Duthie who managed our sale was friendly, efficient and well informed. She was conscientious in following up contacts and ensured that all the paperwork was ready promptly and accurately. She was well supporter by her finance manager.

Sales

All credit to the sales representative yet again, his attention to detail made the whole experience a pleasurable one

Sales

It all went to plan and sales person we dealt with we have been dealing for years and knows what are looking for and helps us through the process.

Sales

Superb service from Anthony with great communication throughout from initial order through the build process and on collection. Top man! Thanks

Sales

As per my response in my first answer. Also obtaining a good deal almost matching a comparison site. I’d much rather deal with a good local company as long as I’m happy with the deal.

Sales

Niall was great and the handover experience was very detailed

Sales

I was very satisfied from start to finish they also went through all the features inside that was helpful .

Sales

Every step of the buying process was excellent and nothing was ever a problem. Claudia was extremely professional and provided me with information when requested to ensure a smooth handover.

Sales

Pulled out all the stops

Sales

Paolo Marsala at Lancaster BMW in Milton Keynes took care of me really well throughout the process, from ordering to delivery. Excellent service all round.

Sales

The salesman gave a great service.

Sales

The process of buying a new car was very easy.

Sales

Ordered and collected within 3 days.

Sales

Great service and love the car

Sales

The sales person I dealt with, James Allison was very pleasant, not pushy and knows his stuff. I am already considering replacing another vehicle and will look to deal with James again.

Sales

Good handover pleasant staff

Sales

Very satisfied. I was treated with great professionalism right from the start. Everything explained in detail and never felt pressurised.Excellent service from the moment I entered the showroom

Sales

I came in on Sunday and went home in a BRAND NEW car on Monday! Thats a service!!!!

Sales

Nice environment and kids play area

Sales

Sales representative (Emma Duthie) been very thorough, professional and helpful... Excellent customer care

Sales

Attention to the customer requirements with the objective to provide what was requested