No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Hand over of the vehicle was rather 'casual' compared to previous experiences.
Very good service
My service record was not updated in the car. This is the second time this has happened.
In order to resolve required 3 additional visits and multiple emails phone calls and executive escalation Teams are pleasant to deal with
My car was serviced within 2 hours which was much a pleasant surprise and was able to get on with the rest of my day.
Ticked all the boxes, service was efficient and handled well.
The issue was only break fluid being low, or this: 1. They charged me over £100 2. They didn't contact me until I phoned them around 4PM. If it was such a small job they could have easily finished it and given the car earlier. 3.Car returned unwashed
Helpful friendly staff in the service centre make it a pleasure
Comfortable waiting area, selection of drinks while you wait.
Vehicle had been washed and the door handles inside had oily fingerprints as did the start button and the handbrake button, not to mention the steering wheel sticky. The screen was was empty when we took it and we only get filled up with water.
Treated very well by the service department who arranged pick up and delivery for me.
Very helpful staff. Car park attendant A1. Not many spaces to park but he went and find 1 for me. Overall extremely satisfied with service. Car drives fantastic. Washed and hoovered. Thank you
The lady dealing me was very helpful. She did however get the car pushed through very quickly and was polite he whole time. Regular updates were given also so no complaints with the staff.
It was handled very well by the service department although it took a couple of weeks to get a booking.
Great staff, great service.
Waiting for Alex to call me back for over 2 weeks since he would discuss an issue with BMW. Why is it so hard to get a call back and why is it so hard to contact you? Next stop is BMW direct and Jardine Motors
Problem sorted quickly and efficiently
Process was easy and well organised. Helpful people and reasonably priced
Admittedly when the dealership has to work via a lease company and a company car fleet management function things do move slowly. However, as lovely and friendly as the service team are, communication from them to me as the customer was terrible.
Due to proper service and attention by the Receptionist and engineers
Difficult to get a convenient booking. Had to wait 3 weeks for an appointment. Not enough courtesy cars available.
I waited for c25mins to book my car in and the next service date was weeks away. This made my service overdue and this is now recorded as late on the iDrive service record. The work carried out and the collection process was good though.
my car was there all day and they hadnt looked at it
Same reasons as above. Charged more than quoted amount, long wait for loan car and not washed the car as promised. For details please read above message.
Sales Exec very helpful however somewhat let down by dealership in this instance. Perceived breakdown in internal communications over delivery date of vehicle almost caused cancellation of order.
I lacked was a specific personal touch. I never actually saw the service advisor, only spoke twice on the phone. She left for lunch as I arrived to collect and someone else finalised it
1. First time coming to lancaster but security guided and walked me all the way from parking to the office. 2. Clearly explained about service and gave a standby car for me to travel while my car is on service for free.
Expensive oil change.
Arrived at 7.45 & sat inside but BMW staff weren't present. The Mini service section kindly checked me in.. Was expecting a lift home but they weren't offered on a Sat: I had to wait until after 11? Health Report wasn't provided. Car washed poorly.
The engineer that came out to talk to me, the environment, clean car
Could do better in service dept
Had to wait more than 10 minutes for my keys to be collected and the drop & go machine wasn't working.
Camera not reset. Cleaning of car was not thorough and vehicle left very smeared.
The visit to the dealer was for fitting Bmw's Dash cam. No time was allocated to showing me how it operated, setting up the app, sorting out settings and options, which would have been useful as issues with Wi-Fi connectivity immediately encountered.
Whilst the attention on the day was up to the usual high standard, I was very disappointed with the lack of information, and in particular the inability to squezze in the fairly easy job. Or even give me a call to say they still haven't been able to
I have no complaints
See above- also, everything properly explained
Did what was required timely
All the staff I have come across put the customer and the customers needs in the centre
The service itself was great and the Adivisor helpful. However, I wasn't allowed to use my service pack because it hadn't been correctly logged on your system. This has happened at every single service and is extremely irritating (an understatement).
I was made to feel that I was being unreasonable when actually the BMW website was misleading and the staff were unorganised.
The service was completed satisfactorily and logged in the iDrive. I also was able to have a discussion with the MoT tester (Cliff Knight) who was very helpful.
the service received by Simon Fernandez and his team is and has always been five stars.
Car went into garage at 7.30 am heard nothing from garage so phoned at 2.15. Service adviser was busy. Got email from service advisor at 3.00 with a video showing me the tyres and brakes no mention of what was causing the car to kangaroo at 65 mph!!
Service was great but had to wait 3 weeks to get an convenient time for the service.
1st lady I spoke to was rude and didn't want to help me because I tried to book my car in for a service in jan and couldn't get a date till March the 1st and my car ran out of service pack which is not my fault that bmw was backed up. Poor service
Same as above. Also, before the work I was told it would be included in my warranty. After the work, I was charged £20 for the engine oil top up. I should have been told at the beginning.
I was informed Thursday by text my car was ready, I was travelling and so this was good as I landed on Friday and took the train to collect my car. Only to find the minute before I drove out that the work had not been done.
Was was in for a service and MOT. On collection we went through the advisories, and i asked how much this would cost to all get fixed. Was advised that someone would email me a quote or call me. No one called or emailed.
Took too long to complete the job.
I liked ,the old fashiond way of doing business customer comes first your staff were aware of my wifes disability and endeavoured to make every stage as easy as possible far beyound what service we have had in the past
Totally professional team
Conscientious, knowledgeable, professional and pleasant service.
Excellent service, knowledgeable, and a pleasure to deal with. Ben and Nicola were a joy to deal with.
I had a good interaction with the team. Kirill was very helpful, very responsive and so am very happy with the whole experience
Fantastic customer service, delivered everything i asked for, all in he time frame i required.
Very accommodating I didn't make an appointment when I looked at the car but Ben Bryan still managed to get me a test drive which sold the car to me
A very professional organisation.
The sales person was excellent and dedicated and knew about the cars very well
Excellent help and service
Emma Duthie who handled our sale was absolutely incredible; she kept us updated with information, assisted us above and beyond when we had problems and is an real credit to the company.
Requirment was met relativly quickly, only thing i would suggest next time is to take some time to go through options, didnt realise it didnt have an arm rest and cupholders in the back. As it was a top fo the line shadow edition i expected it.
The salesman was helpful all the way through the process
Service was great from day 1. I didn't have a single issue with any of the sales process or delivery of car.
Excellent service received from the salesman Paul Smitham who was very accommodating, knowledgeable and extremely courteous.
Sales Exec very helpful but somewhat let down on this occasion over lack of internal communications.
The new car was not clean inside and I had to clean it again when I got home the mats weren't put into the car they were just thrown in the boot. Can't set up BMW online as it's not working. I asked for the card to be D badged they didn't do it.
I found the Lancaster BMW site to be well laid out and the internal design of the sales and service areas reflected what I would expect from a premium car dealer.
Ben was very helpful in explaining everything to us from the date we came in throughout the process, and right up to the point he handed the keys over to me.
Was very quick, received constant communication in relation to my finance/car delivery - although no picture once it had arrived as promised!
Very satisfied but did find tiny chip which could not be repaired.
Ben Bryan was extremely knowledgable about the car the finance and all the optional extras. As soon as we arrived for our appointment he greeted us very friendly and kept us informed throughout the process nothing was too much trouble.
A very pleasant experience all round, with no hitches at anytime
Paul was Excellent. You buy we total confidence that they have your best interest at heart
Excellent customer centricity.
This is the eigth BMW I have purchased form this BMW centre and i always recommend them to anybody that is considering a new or used car. The Manner in which the staff dealt with the car breaking down On day one of ownership could not have been bette
Nathaniel Phillips my sales advisor was excellent. Listened to my requirements, understood my time frames and delivered
Due to Anthony's care & attention.
Communication was excellent.
Handover was a very pleasurable experience, everything was like clockwork, vehicle was handed over in a special area of the showroom, photos and video were taken for me to keep. and even came with me for a familiar test drive to ensure I was happy