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All issues resolved as planned - 1 small hiccup but resolved quickly and to my satisfaction by Simon
Issue with the breaks and you are telling me to take it back and drive it. What if something was to happen to me and I get jnjured or worse? Or what if, by driving it I make the damage worse and then you void my warranty? Then I got the usual let me
Process for dealing with tyre insurance is a bit long winded and clunky. You need to streamline the process.
Service completed well and handled extremely well
Great service from Simon in Tires - really appreciate his help.
Very good service, but the car still makes the noise after 3 returns. Also had to book in again as the wrong part was ordered.
They did not keep me informed along the way the whole 3 weeks that they had my car
Exactly wanted i wanted /neededEfficient tooGood coffee too
they dealt with the problem efficiently.
Same reason as above
Professional, and friendly approach
Service carried out in good time and everything explained that was found.
Good service friendly staff
Good welcome into the dealership and swift prompt service
please see above
Friendly service, didnt have to wait too long to get the car in, in the first place, considering I required a courtesy car.
Kept swapping backwards and forwards between two service advisors. Ian was however, particularly good.
No problems, good service, friendly staff
Total transformation based on previous experience and the put the feedback to good use
The dashboard screen message fault was not found by the garage engineers but the replacement of the computer system has put the car in A! condition.
I found bringing the car in difficultI had to queue to book the car inIt was difficult to get through on the phone to the relevant person
I wasnt expecting the car to stay overnight but because you only had one type of tyres which meant I had to make arrangements to get myself home and to work the next day
Kept me updated
I was happy with the way the Advisor handled everything.
Pick up/ deliver my car from my house took to long.
Fix what was required
Faultless efficient, friendly, caring service
Fantastic service from the advisor Mark. Pleasure as always
Positive and pro-active communication by Iain McCrimmonTechnicians resolved performance issueProfessional valeting to complete experience
No problems all went smoothly and received updates
The diesel leak and following that the fuel cover failing to operate, left me with concerns about the original service as it all happened within a two week period .The car smells of fuel after being cleaned twice but Alex my service has been helpful
Within 90 minutes
See above. As an aside at least 10 members of staff walked right past me and another driver sitting patiently at the drive in service entrance and not one of them bothered to tell us you didnt open for another 30 minutes.
First time getting an MOT done, was called ahead of time to book, was introduced and checked on and looked after
high level of customer care, I was dropped off and driven back to garage when my car was ready to be collected
All of he above reasons
May be my standards of looking after the car are higher than BMW's, I expected both cooler pipes to auto transmission to have been replaced for future cars reliability. Only one pipe was replaced. I did point this out to the dealership.
Efficient, effective and polite.
Very satisfied because my car travels better, but a hissing sound on take-off ????
So I've had a BMW for the last 9 or 10 years and been with 2 other BMW dealers for service, and never felt compelled to fill in a survey. However, had an oil leak 35 miles from home on a Friday about 45 mins before closing; (cont. below)
Without an appointment not only did they correct my seatbelt issue but also took advantage of my being there to complete a software update required.
again exceptional personalised service
The whole experience from reception to collection was faultless. A very pleasant experience, the best I have known for a BMW dealership.
Everything went as planned time wise and issue was resolved. Comfortable area to wait with choice of drinks and nice clean toilets!
The service provided by Anthony Elder was second to none, he is a great ambassador for both Lancaster and BMW.
Staff were very attentive and responded well to a few minor issues on collection. Work undertaken on warranty included changing both rear light clusters (I raised a concern only about 1)Disappointed to find small scratches to bodywork around lights!
Apparent confusion over the price quoted for new tyres; and I was made to feel like I was doing the dealer a favour!
Easy service, some confusion with where to pick the car up from but overall very good!
i have been trying to reach the management as I feel I had the worst experience in MK branch, Ian the service manager walked out and said he does not care when my car been handed over with all the mess, clips, etc etc really really bad.
As my last statement says first class
The service was carried out to our satisfaction but was more extensive and more expensive than we had anticipated.
They did all they could to rectify my problem
The BMW centre in Milton Keynes is very friendly, helpful and efficient. For example, in early December I had to have a headlamp bulb replaced. I drove to the dealership and they replaced it there and then with little waiting time.
Good job all round
No issues or improvements required
Everything was carried out to the required standards that I would except from BMW
Very friendly and efficient but the price is too high for a basic service
Honest no messing
The service from arrival at the dealership to collecting my car was fantastic. This dealership know how to look after customers.
timescale offered for turn around for service car was clean and valetted
Not only he service throughout the buying process was good but the aftercare has been excellent.
Disappointing that a company with the systems you have in place still didnt expect me when I turned up. My appointment was time critical as I was at work. The plus side is I expected this so brought my laptop with me and your WiFi was good.
My car was well looked after and was even washed when I came to pick up. Very nice service by the person I talked. To who also explained what the issue was which had been solved during repair.
Great attention to detail and full breakdown of works carried out plus full and transparent explanation
I was kept informed how it was going.
I was well looked after, the atmosphere was positive and the whole process quick and easy.My only gripe are the cost of the two front tyres I bought...you can get them cheaper elsewhere...BMW should st least do a price match like John Lewis.
I would have replied completely satisfied, were it not for:1. The technician forgot to return to me the locking wheel nut key.2. Clicking noise was evident on release of brake pedal pressure.Return to dealership for rectification was necessary.
Everything worked so well.
Very expensive for a service - over £600 but otherwise good except boot not cleaned
Overall very good. Slow network issues are frustrating both to me and the service department - this is in relation to a software map update and the long time it would apparently take to receive the update files.
It was a good experience. I thought they were going to sell me extra stuff for the car but they didn't and they did the service in the time scale they had specified.
Service was OK. Think the customer support team shouldn't make assumptions on maybe how people look. I found it slightly offensive for them to assume I had a lease vehicle when I own outright.
I was informed of the progress throughout
Courtesy cars should / could be better. Always restrictions when trying to get one
Nothing was too much trouble for my Service Adviser, Neil. Very knowledgeable & professional.
Fantastic experience of checking the car in, and a decent loan vehicle which we believe is very important.
Sam who handled my body shop fix was extremely helpful and friendly, kept me up to date with progress. Over all a very good customer experience.
Dealt with my problem promptly and kept me informed at all stages.
Extremely polite and informative throughout whole procedure.
The things promised with he service was not completed and the drop off and pick up service have been very bad.
the problem returned a day later. It is the second time that this situation happens. I don't think that your mechanics are thorough enough in their first assessment of the issues. It is quite annoying because it means another wasted day
Booking, drop off and collection was professional and the car was well presented on time for collection. Disappointingly, the car's service computer wasn't reset, meaning a return trip to the dealer which was inconvenient and time consuming.
Again, all aspects of the customer service experience were very good and better than a lot I've experienced from other dealerships in the area.
Dropped the car off early morning. Rang to say it was ready in the afternoon which is when they predicted it would be ready. Friendly service rep.
Waited 2 and half months to get my alloys repaired then found out that the person responsible for it left Lancaster BMW (MK) and had not told anyone that he had been talking to me! ...this delayed everything even more!...terrible!
From arrival at the dealership I was treated very well with a sense that my custom really mattered
Mark was polite, did what he said he was going to do and when he said he would. Very helpful.
Only letdown was the car cleaners. Car looked ok from outside but inside was barely touched.
Excellent service as always although still long waits for courtesy cars
full informed as to the repairs
There was an inordinate delay in the while you wait wheel replacement but this was compensated by a discount on the bill.
As good as usual
The job was done very quickly and effectively, staff were pleasant and met my needs
Great, Nathaniel did a superb job and made me feel comfortable with my new purchase!
Mark was very patient with us and we found him very easy to talk to!
Nice showroom, good selection of cars to see and drive and first class service from all members of staff encountered.
Great service from Anthony Elder, very down to earth and no too salesly which is nice. I only visited the BMW centre 3 times and the third time I left with a car. It was a quick turnaround.
All of the people I encountered was warm kind natured and awfully welcoming in their approach towards me as an individual.
Emma who sold s the car was fantastic, and extremely helpful
Everything was done in a relaxed and efficient way and deadlines were met!
From the reception staff through to the Sales and Finance team, from the forecourt staff to Michael the Genius, we found everyone to be very polished and professional but in a non-stuffy approachable way. Excellent customer service from everyone
Anthony seemed genuinely pleased to help me in my purchase
Second deal with this dealership and nothing to complain about, on contrary the have gone the extra mile to keep me as customer...
The service provided, the showroom quality, handover day... and the lovely cups of tea, hot chocolate and biscuits. Wonderful experience Im so happy!
Internet was not working fully so couldn't set the car's computer up fully , had to come back a few days later and resolve.
I was well informed by the sales representative and the process of car collection and hand over was extremely well managed.
Emma Duthie who managed our sale was friendly, efficient and well informed. She was conscientious in following up contacts and ensured that all the paperwork was ready promptly and accurately. She was well supporter by her finance manager.
All credit to the sales representative yet again, his attention to detail made the whole experience a pleasurable one
It all went to plan and sales person we dealt with we have been dealing for years and knows what are looking for and helps us through the process.
Superb service from Anthony with great communication throughout from initial order through the build process and on collection. Top man! Thanks
As per my response in my first answer. Also obtaining a good deal almost matching a comparison site. Id much rather deal with a good local company as long as Im happy with the deal.
Niall was great and the handover experience was very detailed
I was very satisfied from start to finish they also went through all the features inside that was helpful .
Every step of the buying process was excellent and nothing was ever a problem. Claudia was extremely professional and provided me with information when requested to ensure a smooth handover.
Pulled out all the stops
Paolo Marsala at Lancaster BMW in Milton Keynes took care of me really well throughout the process, from ordering to delivery. Excellent service all round.
The salesman gave a great service.
The process of buying a new car was very easy.
Ordered and collected within 3 days.
Great service and love the car
The sales person I dealt with, James Allison was very pleasant, not pushy and knows his stuff. I am already considering replacing another vehicle and will look to deal with James again.
Good handover pleasant staff
Very satisfied. I was treated with great professionalism right from the start. Everything explained in detail and never felt pressurised.Excellent service from the moment I entered the showroom
I came in on Sunday and went home in a BRAND NEW car on Monday! Thats a service!!!!
Nice environment and kids play area
Sales representative (Emma Duthie) been very thorough, professional and helpful... Excellent customer care
Attention to the customer requirements with the objective to provide what was requested