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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i8 – Limited Edition Paintwork

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BMW i3 Service Inclusive

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Mark Hickman

Head of Business
  • Years in the company
  • Department BMW Sales / Aftersales

Richard Birkett

General Sales Manager
  • Years in the company
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Years in the company
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Years in the company
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Years in the company
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Years in the company
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Years in the company
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service - really helpful staff

Service

see above, this visit was one of many which Lancaster failed to resolve in a timely manner

Service

On rerun he did not know if it was complete. It was still on ramp I could c it. I was told it was an inspection which would take half hour to hour max, I dropped car off early then was gone two hours after appointment time. Had to wait agaib

Service

Personal service fixing a problem from Reading dealer

Service

from parking up, checking-in and collection

Service

Initially in for a passenger airbag recall and software update. Was told that it would only be a couple of hours. After nearly 3 it was still 2 hours from being completed on the upgrade and a courtesy car was found. At 1620 hrs. At 1620hrs car done

Service

As above

Service

See above

Service

See above. Nothing is to much trouble for them and the on ramp video i receive and regular contact by service desk means there are no nasty surprises when they hand back the car. Cleaning the car is a nice touch as well.

Service

Trevor Worked hard to get car seen following day. However was only fixed last minute and had closed by time work was done. No driver available to pick me up so Had to wait till following day. They did offer to deliver car following morning however

Service

Car not ready at the time we agreed I didn't even get a phone call to say it would not be ready I phoned the garage and the guy who served me apologised and said he had forgot the time they had a fault with the new part to be fitted car. Ack next day

Service

Reduced to this level because the return of the car revealed the tyre pressure system had not been restored/reset as my BMW Owner's handbook instructs. It was returned for the Garage to correct. I lost another day's use of my car!

Service

Brilliant communication and very convenient.

Service

From my experience staff responsible for managing the beginning to end service are appropriately knowledgeable and ensure the "customer" comes first.

Service

Booked in easily, fairly smooth on arrival - different person picked up my arrival as original was with another customer. Was dropped off at work and picked up afterwards. Excellent.

Service

time taken to be served was just about acceptable. Cost was significantly more than expected. 2 tyres and brake pads was £1250

Service

As Above

Service

Regular contact made you service advisor. Returned call in good time.

Service

As above

Service

Our X5 went in for a service and wheel balance, price for oil change very high. The wheel were not balanced, and the afternoon the car came out of the service, our ad blue warning came on - should the level have been checked?

Service

courtesy car mainlyFriendlyDownside was that you are understaffed so I had to wait quite a long time at the start and at the end. - total about 45 minutes which is too long for a premium brand

Service

Car booked in but I had to be recovered due to two punctures 3 weeks early and Lancaster moved the schedule around so that all work could be done in one go, mimising my disruption.

Service

Great team of people

Service

The only reason i'm giving this a 3 star is because your colleague loaned me a car for the weekend as a fault was found on the car and it needed a part ordered to be rectified. Inside of the car was left dirty with gritty marks on wheel and handles.

Service

BMW service guy was really helpful and thorough (Les?)

Service

Well the car was not cleaned very well

Service

Car still requires work that could not be scheduled

Service

In addition to the booked work I had asked for someone just to check over the power steering as it was making a noise, I don't believe this was done as I wasn't given any feedback about this.

Service

Excellent service throughout, with real consideration for the customer's needs.

Service

Outstanding customer service

Service

Because I never waited so long to pick up the car after the MOT testThat was 2 hours.Normally the MOT test takes between 40-60 minutes.

Service

Everything OK, no issues or problems.

Service

As above

Service

As above - overall a very disappointing experience and not the first

Service

As per my previous comments, I think you are doing a very good job and I like how you utilise innovation around vehicle inspection and making that available to your customers via online video platforms.

Service

The service was carried out to my satisfaction.

Service

My issue was not met with any rational and therefore was not resolved. Very disappointing. Should have bought a Merc instead haha.

Service

All work done and the car clean, ready when I asked. what more can be said

Service

A problem with the engine coolant leaking was not resolved after 2 visits. On 3rd visit bmw emergency services were called out to recover my vehicle.Delivery drivers used my vehicle as test drive and wanted to use it for full day for customers!!

Service

The service was very satisfied and in precise time, but I wasn't provided with the courtesy car, though it took just a day to fix the issue, I would expect a courtesy car in case any emergency.

Service

they made servicing the car easy

Service

Polite welcome, reasonably quick service, coffee on tap, let down slightly by cleanliness of vehicle on handover - glue residue on steering wheel and smeared inside from windscreen from the complimentary valet.

Service

Car not washed and cleaned properly

Service

Problem fully dealt with quickly and efficiently

Service

once Lancaster had found me a emergency relief car, they were very helpful

Service

Job carried out quickly

Service

The indicator light had gone and this was replaced under warranty and everyone was helpful, polite and made me feel welcome to be there. Plus my lovely car was given a clean, which I appreciated.

Service

Smooth, no issues, kept well informed.

Service

Chap who served me was extremely rude. Clearly needs training in basic mannerisms.

Service

As above

Service

Please see comment above

Service

I was in trouble with the car as it had blown the turbo. Mr. Allwright was terrific in supporting me through this difficult time - we were on our way to a wedding when it happened - and his later actions helped tremendously

Service

On two BMW recoveries I was never supplied with any details/paperwork on what had been done to my vehicle. First occasion I had to request. Second recent visit still not received any detail which the dealership promised to post to me.

Service

Car was booked in for service and first MOT, Lancaster forgot to carry out the MOT

Service

Very slick booking process from start to finish and again excellent customer service received from Simon (MK)

Service

Sound Equaliser values all reset, treble & bass settings altered completely & a radio station I had not saved played loudly when I switched on the ignition. Why?

Service

AS above

Service

didn't have a means to get home the i dropped my car for service.

Service

as above. took the hassle out of situation by providing me with transport as and when I needed it and did a great job on the repair

Service

Warranty issue dealt with quickly and effectively.

Service

As above

Service

The service was carried out as expected and after dropping off the car I was taken to my office and picked up again later in the afternoon to collect it.

Service

as above, everyone I dealt with was very helpful.

Service

Excellent customer service.

Service

Despite BMW assist suggesting a diagnosis for the issue, the garage first called me to say they could find nothing wrong, after discussion they kept another night and test drove it - then found the issue and fixed it to satisfaction.

Service

I pre booked replacement of front brake pads. On arrival parts had not been ordered. I had booked a while you wait service. I did not expect to be in dealership this long. The service advisor apologised and as it was my day off I had spare time.

Service

Daren whom looked after me was fantastic

Service

As above

Service

Please see response aboveDealer did try to call and arrange an earlier clean but I just didn't want to deal with them after this

Service

All work was done. No issues.

Service

I have scored this because of my comments above. However, I loved the web link! Many thanks to the person servicing my car (sorry I can't remember his name at this time). He was very professional

Service

Efficient service with good communication. Very useful for the car to be picked up.

Service

I was told car was ready, however after viewing the health video I had 2 rear tyres that were dangerous! I had to call back and enquire, which was then confirmed. If the tyres were dangerous why give it a 7 mile road test?

Service

Emergency work carried out on the day; no issues.

Service

I enjoyed how the service guys emailed me a video outlining any concerns whilst they were completing my service.

Service

The times I have gone there everyone has been very helpful and are amazing at there job.

Service

Delay in being seen both at drop off and collection

Service

Great job

Service

as above - the key issue was the tyre check

Service

Told how long it would take & given coffee whilst waiting

Service

Very good staff, just trapped onsite longer than expected while waste oil was collected.

Service

My car wasn't washed properly

Service

My car, at six months old needed a new gearbox. Once again this was handled in a totally professional manner

Service

Excellent Customer Service, both on Sales and Servicing side. Whenever I bring my cars into Lancaster BMW I am well looked after and have consistent communication about the status of my vehicle and any work that needs carried out. I have nothing but

Service

Three Repeat visits required for a simple tyre replacement

Service

I rang up two weeks before my survey was due and there was no courtesy car available. My wife had to pick me up and drop me off!!!! She had to work from home for this reason.

Service

As above

Service

I came away with the car as it should be, freshly cleaned and feeling as if the issue had been fully resolved.

Service

all questions answered no problems to worry about

Service

Not even customer service dealt with my complaint and I was passed from the head of business whom I emailed to the used car sales manager without the head of business Mark even acknowledging my email

Service

Anthony Elder was a pleasure to deal with, very knowledgeable and attentive.

Sales

Contacting salesperson over the phone could be difficult at times.

Sales

The process was quick and I needed the car quick and Anthony and Nicola helped to get the car quick for me

Sales

Great experience from begining to the end. Were dealing with Anthony Elder at Lancaster, who was really helpfull and knowledgeable. I did not feel like dealing with salesman who tries to sell product no matter what, which is good thing.

Sales

Always clean and welcoming. Good demonstration of the car. Good, informative test drives.

Sales

ALL THE STAFF VERY FRIENDLY

Sales

Very attentive & sociable

Sales

Good friendly sales person, and patient.

Sales

Everything was worked around myself and was convenient

Sales

Great staff

Sales

changes to the person handling the purchase and errors with our number plate

Sales

They kept their word and went an extra mile to accommodate us and help us buy the car. It wasn't just a 'business transaction'; it was cordial, personal, pleasant and friendly throughout (both Robert Bilston, our sales executive & Don from accounts).

Sales

I was completely satisfied with my experience at BMW Milton Keynes and would consider returning to them when I purchase my next vehicle

Sales

Everything was very smooth and timely with excellent staff.

Sales

Everything went very smoothly and my car arrived very quick.

Sales

Salesman was attentive to our needs, and the car he recommended was exactly what we were looking for.

Sales

The sales team went through what I wanted in a car and what I was looking at and met my needs as a customer. Anthony listened and advised and was thorough and precise in answering my questions.

Sales

Everything was dealt with quickly and efficiently

Sales

Very smooth and professional. Always exciting cutting a deal. Weekly updates during manufacture were even more exciting.

Sales

The staff were very attentive and did all they could to help us to find the right car within our budget requirements.

Sales

Just nice to deal with - very high end retail, not at all like the stereotype of car dealerships.I have some expertise in the area, and I was impressedAnthony the chap who dealt with us, was spot on

Sales

Everything went as planned.

Sales

The staff were assertive without being over the top.

Sales

Friendly, personalised service.

Sales

completely satisfied

Sales

Emma, Don and Karill did everything that we could have wanted.

Sales

Made to feel very special and that unhurried in making the right choice.

Sales

As above

Sales

The showroom was in great condition and the car I was picking up was in a separate glass showroom to the side. This allowed me to familiarise myself with the car and drive out of the bi-folding doors.

Sales

See above comment.