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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i8 – Limited Edition Paintwork

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BMW i3 Service Inclusive

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Mark Hickman

Head of Business
  • Years in the company
  • Department BMW Sales / Aftersales

Richard Birkett

General Sales Manager
  • Years in the company
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Years in the company
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Years in the company
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Years in the company
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Years in the company
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Years in the company
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nothing was too much trouble for my Service Adviser, Neil. Very knowledgeable & professional.

Service

Fantastic experience of checking the car in, and a decent loan vehicle which we believe is very important.

Service

Sam who handled my body shop fix was extremely helpful and friendly, kept me up to date with progress. Over all a very good customer experience.

Service

Dealt with my problem promptly and kept me informed at all stages.

Service

Extremely polite and informative throughout whole procedure.

Service

the problem returned a day later. It is the second time that this situation happens. I don't think that your mechanics are thorough enough in their first assessment of the issues. It is quite annoying because it means another wasted day

Service

The things promised with he service was not completed and the drop off and pick up service have been very bad.

Service

Again, all aspects of the customer service experience were very good and better than a lot I've experienced from other dealerships in the area.

Service

Dropped the car off early morning. Rang to say it was ready in the afternoon which is when they predicted it would be ready. Friendly service rep.

Service

Booking, drop off and collection was professional and the car was well presented on time for collection. Disappointingly, the car's service computer wasn't reset, meaning a return trip to the dealer which was inconvenient and time consuming.

Service

Waited 2 and half months to get my alloys repaired then found out that the person responsible for it left Lancaster BMW (MK) and had not told anyone that he had been talking to me! ...this delayed everything even more!...terrible!

Service

Mark was polite, did what he said he was going to do and when he said he would. Very helpful.

Service

From arrival at the dealership I was treated very well with a sense that my custom really mattered

Service

Excellent service as always although still long waits for courtesy cars

Service

Only letdown was the car cleaners. Car looked ok from outside but inside was barely touched.

Service

full informed as to the repairs

Service

There was an inordinate delay in the while you wait wheel replacement but this was compensated by a discount on the bill.

Service

As good as usual

Service

Good service

Service

perfect deal

Service

Excellent service

Service

Very satisfied

Service

The job was done very quickly and effectively, staff were pleasant and met my needs

Service

Late to pickup car, didn't do brakes as requested, lost my keys so couldn't return. I had to pickup myself with the spare keys, then buy a stoplock to secure the keys until they were found. Quote for brakes was higher than oxford, so I went there.

Service

Mark , who dealt with my service was extremely professional. His attention to detail and getting everything I wanted was spot on. He rang me when he said he would and kept me up to date with the work that was being carried out at all stages.

Service

because it went very well and we were squeezed in at short notice

Service

No issues identified

Service

Promptly organised and executed in said time frame. Can’t fault that.

Service

Collecting the car at the end of the day I waited for 5 minutes to see the service agent before someone, from the workshop gave me my keys. I was told my paperwork would be sent to me, I later found that the service book hadn't been completed.

Service

David Snodgrass and the service team have been good too

Service

MK team is very helpful.

Service

Work was carried out efficiently, and there was free coffee and WiFi whilst I waited.

Service

Everything was explained to me so that I was aware of what was required

Service

From dropping the car in, to collecting it was effortless. All the staff in MK are so helpful.

Service

They did all they promised to do

Service

See 1 above. Friendly and efficient.

Service

Again as above when you book the work you are advised what the process will be and that's what's the experience is

Service

Overall very good, but my last service less so when they said my service contract had exceeded 50,000 miles, where as in fact it had exceeded 50,000 km.

Service

Good service but too long a lead in time for a booking especially as safety recall. Three weeks.

Service

everything done as requested and no job is too deifficult great work ethic

Service

Just occasionally it would be nice to actually talk to the "grease monkey" who has seen your car and knows about it than to be told some of the story by an advisor who's not got his hands dirty on the car - no matter how pleasant the advisor may be!!

Service

I asked if the body shop could polish out some marks on boot and bonnet of the car expecting to be told no... but they found time, saved me another trip and did an excellent job, albeit it did not take very long. Really pleased with work/flexibility.

Service

No fuss, no hassle, was able to get a short notice appointment. Staff very friendly.

Service

From the initial call to car collection no problem

Service

I've owned my 320d for a year now and have so far had a few issues using Lancaster servicing dept. However there was a massive improvement this time dealing with Mark who was brilliant. I will look to go direct through Mark in future with bookings.

Service

Fixed issue with acceptable cost

Service

Small repair efficiently handled

Service

Unfortunately on this occasion, after changing the brakes and discs, the handbrake did not hold when parking on our drive (which has a slight incline).The handbrake was fine before the service, however we had to take the car back for some adjustment

Service

As part of the service, I asked the dealership to fit the BMW advanced car eye (BMW dash-cam). They only fitted the front camera. I had to go back the next week again to get the rear one fitted. Shouldn't someone check the work after its complete?

Service

Reasonable wait for job to be done although needs a revisit to deal with EGV update

Service

They take care of their customers most

Service

advised what was happening & offered seat & coffee

Service

Everything done promptly - very courteous service.

Service

Patient and courteous staff

Service

at all times I was informed what was happening because a part had to be changed the service took a lot longer than expected

Service

I was given a reassurance and advice on my tyre which still have life.

Service

Great service and well looked after by Nathaniel throughout the purchase of my M3. He even worked late to ensure everything was arranged as necessary.

Service

Efficient East

Service

car wasn't ready when I was told it would be so had to wait over an hour on pick-up. 4 days later there was oil on my driveway so had to return the car for inspection.

Service

Your just nice people

Service

Service was good.

Service

I thought the car would be valeted. It was not

Service

I was kept informed as to progress. Service was finished as promised. Useful lift to and from CMK.

Service

Trying to contact the dealership was tedious (see answer below) and the service rep (whilst helpful) called me by the wrong surname 3 times on collection.

Service

They listened to my issue, agreed how to manage it and then updated me to complete the problem the same day.

Service

Mark Barber in the service department has dealt with me on a several occasions and has been fantastic.

Service

I was very satisfied with the service experience. It only took a couple of hours to be serviced and washed, and had the car back by the lunchtime. The cost was nowhere near as much as I thought it was going to be. I was not ripped off at all.

Service

The service and repairs were carried to the given timescale and the price was reasonable.The staff were very courteous. However, the rating is low because the car computer was not reset for the new brakes and I have to make a return visit.

Service

Again efficiency, also making you feel that you are an important customer

Service

Great service experience as kept informed as to what was going on.

Service

Annoying squeak solved

Service

Most of the time feel welcome and looked after.

Service

High standards

Service

Serviced whilst I waited and kept up to date by your service technician, Mark Barber, at relevant times.

Service

see above

Service

Because we have used this garage for many years and service and satisfaction is always the same standard - excellent

Service

The car was fixed in the end, however the experience was not as efficient as it could have been. See feedback in section 3.

Service

All works and vehicle tech explained

Service

I had to chase Simon on how the work was progressing, he took over two hours to answer my calls, taking me past a deadline to collect the vehicle. When he did finally return my call, he told me how busy he was with other customers, not what I needed.

Service

Nothing to add

Service

The staff were courteous and my vehicle was serviced professionally and on time

Service

Efficient and courteous service provided - note as a company car I am not cost sensitive

Service

I was informed during the day with the progress

Service

Solved the problem and advised extra work not required at the moment when easy to persuade me that needed now

Service

Staff friendly and professional, informed of what would be happening and time scales, all went as told.

Service

Reception didn't have my car registered but it was taken I am being critical

Service

Smooth running and does what it says on the tin!

Service

Sam Fleming Smith was fantastic. Kept me informed all through the day. Sam the technician also went through what was wrong and described the fix and was very knowledgeable.

Service

Job done. New tire needed but returned 2 days layer and fitted while I waited.

Service

Ordered and collected within 3 days.

Sales

Great service and love the car

Sales

The sales person I dealt with, James Allison was very pleasant, not pushy and knows his stuff. I am already considering replacing another vehicle and will look to deal with James again.

Sales

Good handover pleasant staff

Sales

Very satisfied. I was treated with great professionalism right from the start. Everything explained in detail and never felt pressurised.Excellent service from the moment I entered the showroom

Sales

I came in on Sunday and went home in a BRAND NEW car on Monday! Thats a service!!!!

Sales

Nice environment and kids play area

Sales

Sales representative (Emma Duthie) been very thorough, professional and helpful... Excellent customer care

Sales

Attention to the customer requirements with the objective to provide what was requested

Sales

very good- consistent

Sales

Very polite, welcoming. Offered me a drink and very attentive but gave you space and time to think

Sales

Process was smooth and all my needs where meet. In addition Emma Duthie from BMW MK was exceptional at her job and made the whole process very easy.

Sales

Excellent all the way through from the initial contact to the test drive of two 3 series models and then about 2 hours choosing the exact model and extras. I was kept updated in respect of delivery times.

Sales

From the first appointment till the end emma kept us updated throughtout the whole process.

Sales

I was kept up to date with every process of my cars delivery. Rob would call and email with up dates of where my car was and when to expect it. Collection of my car was fitted around my work commitments and was no bother to BMW in MK.

Sales

Again highly courteous, informative and helpful service. We really felt like nothing was a problem.

Sales

I have been looked after by Anthony Elder , he is extremely attentative and totally understood my needs , he calls when expected keeping me informed all of the way , he is very knowledgable of his products and found me a deal to meet my requirements

Sales

The whole exchange went really smoothly.

Sales

very efficient service

Sales

Overall perfect! As soon as walked in to the shop the receptionist was very polite, asked us if we needed help and offered drinks striaght away salesman was brilliant aswell (nial and don) I believe there name were

Sales

Salesperson prompt and kept to appointment times. She had a very calm and polite manner which I appreciated.

Sales

The process was cery smooth. However, with many other luxury car brands I expected a little more drama from the first collection of the car. I received a free car was pack, but I didn’t realise until I got home. This was possibly because James is new

Sales

Kiril took very good care of us. He did very good demonstration and kept us informed at all stages. He followed up with a call even after delivery, to check if were fully satisfied.

Sales

Exchanging my mobility car for my new one was taken care with minimum fuss.

Sales

Helpful start to finish

Sales

Great atmosphere and customer service

Sales

It was a great experience in buying our car and Emma was excellent, she went above and beyond in helping us choose the right options, even helped with moving kids from one car to the other for test drive. Amazing service!

Sales

Customer service

Sales

The salesman was excellent couldn't fault him. Did everything possible to help me get what I wanted.

Sales

Again great service

Sales

The purchase and delivery of the car was very smooth.

Sales

Good service

Sales

STAFF DID EVERYTHING SO GOOD

Sales

We wanted to purchase two cars. I called ahead to advise what we were specifically looking for. Nathaniel (+ Don) sorted everything to make sure we got exactly the cars we wanted, even staying late into the evening for us! Great customer service!

Sales

It was professionally handled by Emma & Nicky on finance as everything was all ready to go.

Sales

Professional and delivered on promises

Sales

As above. Excellent insight into my car needs and wants and sticking within my budget. Emma Durthie was extremely helpful in sorting my new car.

Sales

well looked after

Sales

simple straightforward process

Sales

All of your staff at BMW were professional and welcoming and answered all our questions in a professional and personal manner.

Sales

Always kept up to date wuth the progress

Sales

Everything was so easy! I picked the car I wanted, everything was clear and explained well to me. Being able to trade in my old car made it even more seamless, I drove in with my old car and drove out with my new shiny one!

Sales

Again the sales team (Robert Bilston ) looked after us in a professional manner, and everything clearly.

Sales

When I went to collect the car there was a scratch on it that the valetting team had missed/caused?? Rob, the salesperson, was extremely apologetic and it was all sorted within a few days. However, I really did not expect this!

Sales

Again, we were informed at every stage when the car would be ready and available for us to collect.David again sent us mini video clip of us driving off in our first BMW car. Thank You.

Sales

When I have brought cars before they have been under a big sheet and then revealed. It's a minor thing, but it just adds to the excitement

Sales

A warm welcome, coffee and a relaxed atmosphere championed by Emma who took me through each stage of the process.

Sales

Everything went very smoothly and I felt i received a good deal financially.