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ABOUT LANCASTER MILTON KEYNES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i8 – Limited Edition Paintwork

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BMW i3 Service Inclusive

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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BMW brightens up CES with ConnectedRide HUD and Laser Headlight

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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Will we ever see a BMW M4 Gran Coupe

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BMW i8 Spyder may be debuting soon

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Two new M series sports cars revealed by BMW

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A V10 engine in a BMW 150i

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BMW dial up on the digital front

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M Performance making a show in Las Vegas

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Hydrogen-powered racer to boost BMW back to Le Mans?

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BMW partners up with Uber in the US

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New BMW M CEO Frank van Meel excited for what the future holds

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BMW M2 world debut

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BMW Sales Executive Vacancy

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Success at Circuit of the Americas for BMW Team RLL

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BMW have lots on show in Frankfurt

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BMW Ten millionth 3 Series Saloon

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BMW M2 CSL to arrive in 2016

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BMW take part in TUDOR United SportsCar Championship Oak Tree Grand Prix

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BMW to celebrate 100th anniversary

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Mission Impossible 5: Rogue Nation – BMW in action

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The BMW Group will turn heads in Frankfurt

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Celebrating the 60th anniversary of the BMW 507

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BMW reveal a glimpse of their eDrive future.

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BMW unveils modified Z4 GT3

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BMW Customer’s 25th Anniversary Celebration

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International Award Winners

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Bond buys BMW i8

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The BMW Z3 M: The History.

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BMW’s Possible Entry into LMP1

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BMW X5 xDrive40e Plug-in Hybrid.

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BMW XCite.

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BMW Gearboxes

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BMW Ultimate M3

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The BMW i8

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BMW History

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New BMW M6 models are near

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New BMW M6 Models are near

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BMW 7 Series Technology

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Christmas Jumper Day.

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BMW help set new Guinness World Record

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BMW X6 Launch Event.

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Whizz Kidz 24 Hour Spinathon.

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BMW 2 Series Convertible.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Mark Hickman

Head of Business
  • Department BMW Sales / Aftersales

Richard Birkett

General Sales Manager
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Department BMW Used Car Sales

Rob Neale

Retail Manager
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Department BMW Used Car Sales

Chris Scotchings

BMW Sales Executive
  • Department BMW New Car Sales

Daniel Pearce

BMW Sales Executive
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

once Lancaster had found me a emergency relief car, they were very helpful

Service

Job carried out quickly

Service

The indicator light had gone and this was replaced under warranty and everyone was helpful, polite and made me feel welcome to be there. Plus my lovely car was given a clean, which I appreciated.

Service

Smooth, no issues, kept well informed.

Service

Chap who served me was extremely rude. Clearly needs training in basic mannerisms.

Service

Please see comment above

Service

As above

Service

I was in trouble with the car as it had blown the turbo. Mr. Allwright was terrific in supporting me through this difficult time - we were on our way to a wedding when it happened - and his later actions helped tremendously

Service

On two BMW recoveries I was never supplied with any details/paperwork on what had been done to my vehicle. First occasion I had to request. Second recent visit still not received any detail which the dealership promised to post to me.

Service

Very slick booking process from start to finish and again excellent customer service received from Simon (MK)

Service

Car was booked in for service and first MOT, Lancaster forgot to carry out the MOT

Service

Sound Equaliser values all reset, treble & bass settings altered completely & a radio station I had not saved played loudly when I switched on the ignition. Why?

Service

didn't have a means to get home the i dropped my car for service.

Service

AS above

Service

as above. took the hassle out of situation by providing me with transport as and when I needed it and did a great job on the repair

Service

Warranty issue dealt with quickly and effectively.

Service

As above

Service

as above, everyone I dealt with was very helpful.

Service

The service was carried out as expected and after dropping off the car I was taken to my office and picked up again later in the afternoon to collect it.

Service

Excellent customer service.

Service

Despite BMW assist suggesting a diagnosis for the issue, the garage first called me to say they could find nothing wrong, after discussion they kept another night and test drove it - then found the issue and fixed it to satisfaction.

Service

I pre booked replacement of front brake pads. On arrival parts had not been ordered. I had booked a while you wait service. I did not expect to be in dealership this long. The service advisor apologised and as it was my day off I had spare time.

Service

Daren whom looked after me was fantastic

Service

As above

Service

I have scored this because of my comments above. However, I loved the web link! Many thanks to the person servicing my car (sorry I can't remember his name at this time). He was very professional

Service

All work was done. No issues.

Service

Please see response aboveDealer did try to call and arrange an earlier clean but I just didn't want to deal with them after this

Service

Efficient service with good communication. Very useful for the car to be picked up.

Service

Emergency work carried out on the day; no issues.

Service

I was told car was ready, however after viewing the health video I had 2 rear tyres that were dangerous! I had to call back and enquire, which was then confirmed. If the tyres were dangerous why give it a 7 mile road test?

Service

I enjoyed how the service guys emailed me a video outlining any concerns whilst they were completing my service.

Service

Great job

Service

Told how long it would take & given coffee whilst waiting

Service

The times I have gone there everyone has been very helpful and are amazing at there job.

Service

as above - the key issue was the tyre check

Service

Delay in being seen both at drop off and collection

Service

My car wasn't washed properly

Service

Very good staff, just trapped onsite longer than expected while waste oil was collected.

Service

My car, at six months old needed a new gearbox. Once again this was handled in a totally professional manner

Service

Excellent Customer Service, both on Sales and Servicing side. Whenever I bring my cars into Lancaster BMW I am well looked after and have consistent communication about the status of my vehicle and any work that needs carried out. I have nothing but

Service

Three Repeat visits required for a simple tyre replacement

Service

I rang up two weeks before my survey was due and there was no courtesy car available. My wife had to pick me up and drop me off!!!! She had to work from home for this reason.

Service

As above

Service

I came away with the car as it should be, freshly cleaned and feeling as if the issue had been fully resolved.

Service

all questions answered no problems to worry about

Service

Not even customer service dealt with my complaint and I was passed from the head of business whom I emailed to the used car sales manager without the head of business Mark even acknowledging my email

Service

As previously stated Sam has always provide a very high level of customer service. She is a credit to your business.

Service

Ease of access and support.

Service

Drop off and collection to/from the garage excellent customer service

Service

Work was done quickly, I was kept updated.

Service

The Service dept. failed to warn me that the work carried out cleared the programming on the tailgate opening which meant that when I opened it in my garage it tried to open fully and hit the overhead garage door putting a scratch on it.

Service

No problems at all

Service

Trevor in the service department listened to my problem and acted immediately completely reversing the negative opinion I had from the earlier call. The car was fixed the same day. Excellent service.

Service

From the moment I arrived and directed to a parking spot there was someone to walk me into the service area and ensure I was being looked after.

Service

Bmw Stevenage had better opening times was very surprised that only opened at 8

Service

Excellent customer service from booking through to collection of my car.

Service

As above

Service

Paolo has been brilliant. It didn’t feel pressured into purchasing the car and he was very accommodating an answered all questions honestly. Follow up care has been brilliant and any issues were quickly resolved. I wouldn't buy a car from anyone else

Service

Always enjoy going there

Service

Extremely convenient system, and very friendly staff who are willing to help in anyway they can.

Service

Seamless from start to finish. Felt spoilt and fussed over by staff.

Service

Went well and car cleaned.

Service

Paid £471 for the repair and the same problem occurred 90 seconds after leaving the dealership. No test drive done and apparently that's standard.Refused to refund my money. I've been mugged.

Service

A member of your staff informed the police about the condition of my tyres. I was interrogated by police on site and somewhat felt harassed and made to feel like a criminal. Clearly an out of policy move on BMW's part. I felt humiliated and stressed.

Service

My car was in for three days when I was told it would be two days at the most.I asked for the car to have an oil and filter change Which I was quoted £109 for and on collection the car had been given a full service which was over £400

Service

Time accuracy friendliness and above all correct customer attitude

Service

service on the day was very good, however score marked down as given advice to replace a tyre when it was repairable, nearly costing me £200 more than necessary, luckily BMW didn't have them in stock!

Service

It all happened as planned and on time.

Service

Quick and efficient

Service

You were unable to locate the rattle from my sunroof so only 4 stars I'm afraid

Service

Mark Barber went out of his way to accommodate our timing problem and kept us informed throughout. The car was immaculate.

Service

Good service, cost was higher than expected.

Service

Excellent service

Service

Everything as expected and polite prompt customer service

Service

Everything runs smoothly from the moment you arrive. All staff are so helpful and welcoming.

Service

Easy and friendly service

Service

Although initial difficulties in booking appointments and one of the car had to be returned first thing the following morning with my agreement as they were running late, the rest of the service was good

Service

It took 4 visits and lots of emails calls etc for something that was wrong with my brand new car but after coming in for the 4th time (that's why it got a very because the manager resolved the issues to an amicable solution)we came to an agreed resol

Service

Mark was super-helpful, and kept me informed of progress

Service

Very professional from when you arrive to when you pick up the car.

Service

When booking the service it was never brought to my attention, despite looking young as I'm only 20, that the minimum age to book a hire car for the day is 21. Therefore I had not compensated for my working day to be without a personal car.

Service

Dealt with efficiently and courteously. Couldn't have gone better.

Service

Repair works carried out very satisfactorily at a time to suit me

Service

Very pleased with the service I received. Only reasons why it wasn't 5 out 5 was i thought my car was coming in for service but it was actually an MOT that came up. I would have hoped you would have known and alerted me. Minor quible

Service

All completed in the timescales given, maybe some papers to read but coffee the seating all good. Only minor niggle car parked ready to go but took about 5 mins to find who had the key.

Service

This car has a full service history with Lancaster BMW. Despite this we were charged immediately after the service for a failed soft top motor caused by blocked drainage holes. This is completely unacceptable.

Service

I had to call back three times to make an appointment, each time no one called me back. This is not unusual for BMW Milton Keynes their customer service is not great. Also my issue did not get resolved at my first visit.

Service

Requested courtesy car and was advised that my vehicle would be finished by the time paperwork completed.It actually took almost 2 hours.No video walkaround done of my car and no explanation why not.A problem I notified them of was not looked at.

Service

Overall experience was better than I have had with other service centres.

Service

No problems, while u wait service, but it always takes about 90 minutes. Although I Did include the valet option.

Service

Excellent service. I was kept updated at all times with regards to the repair of my 1 year old BMW

Service

Staff were very helpful in making sure that my vehicle was ready early so that I could collect my son from his GCSE

Service

Very professional service, nice waiting space and coffee.

Service

My wife took the car at the appointment time yet had to wait for over 3 hours for an MOT

Service

I will never use ur garage in future They send my x5 dirty after service

Service

Friendly and helpful staff. Nice facilities which mean I can work and make use of the time whilst waiting - wi-if, coffee etc.

Service

Apart from Simon who was great, the rest were quite cold

Service

The high score l've given is due to the politeness of your front of house staff plus the excellent, helpful and professional service l received from your member of staff Trevor Allwright who is a credit to your BMW business.

Service

Great staff

Sales

changes to the person handling the purchase and errors with our number plate

Sales

They kept their word and went an extra mile to accommodate us and help us buy the car. It wasn't just a 'business transaction'; it was cordial, personal, pleasant and friendly throughout (both Robert Bilston, our sales executive & Don from accounts).

Sales

Everything went very smoothly and my car arrived very quick.

Sales

Everything was very smooth and timely with excellent staff.

Sales

I was completely satisfied with my experience at BMW Milton Keynes and would consider returning to them when I purchase my next vehicle

Sales

Salesman was attentive to our needs, and the car he recommended was exactly what we were looking for.

Sales

The sales team went through what I wanted in a car and what I was looking at and met my needs as a customer. Anthony listened and advised and was thorough and precise in answering my questions.

Sales

Everything was dealt with quickly and efficiently

Sales

Very smooth and professional. Always exciting cutting a deal. Weekly updates during manufacture were even more exciting.

Sales

The staff were very attentive and did all they could to help us to find the right car within our budget requirements.

Sales

Everything went as planned.

Sales

Just nice to deal with - very high end retail, not at all like the stereotype of car dealerships.I have some expertise in the area, and I was impressedAnthony the chap who dealt with us, was spot on

Sales

Friendly, personalised service.

Sales

The staff were assertive without being over the top.

Sales

completely satisfied

Sales

As above

Sales

The showroom was in great condition and the car I was picking up was in a separate glass showroom to the side. This allowed me to familiarise myself with the car and drive out of the bi-folding doors.

Sales

Emma, Don and Karill did everything that we could have wanted.

Sales

Made to feel very special and that unhurried in making the right choice.

Sales

See above comment.

Sales

The service I received was good as usual

Sales

The customer service shown by Lancaster BMW and particularly Paolo Marsala was impeccable. Buying a car was an informative, pleasant experience. My wife and I felt supported throughout. I could not praise Paolo and the rest of the team at Lancaster h

Sales

We were contacted with every update, even with video footage of the car in its different stages - great touch

Sales

Car is exactly what i wanted. Guys there were always happy to talk to me and made me feel welcome unlike other garages Iv been to. I've put a deposit down on another bmw already as the service by Chris is so great!

Sales

I was dealt with very professionally and it was a good experience. Chris Scotchings was the Salesman and he was great to deal with.

Sales

Pre Sales Technical engineer was excellent,l and informative.James Cornwell was a little disappointing and his colleague excellent if a little corporate. Emma Duthie was empathetic, relaxed and a relationship builder making the service more human.

Sales

Chris Scotchings was very understanding of our needs and helped us to find the perfect vehicle for our needs. The updates as our car was being prepped was particularly appreciated

Sales

David was super helpful throughout the whole buying process, nothing was too much trouble and accommadating to us when we needed to see him, David sent a video to me on the morning of the pick up, made me feel special.

Sales

Pleasure to deal with a very professional sales team in particular David who has kept me updated on the progress of my bills and delivery.

Sales

David Snodgrass, in Sales, spent time discussing my needs and finding the model detail I was looking for. The whole experience, my third successive purchase with him was very postive

Sales

Emma was very helpful from the moment I walked into the centre. Emma explained my finance options very clearly and allowed me enough time to make my decisions. Delivery of the vehicle was quick and easy.

Sales

Efficient and knowledgable staff. Car was delivered in very good time.

Sales

All questions answered clearly.

Sales

Excellent treatment by BMW Staff, top customer service. My indecisive nature meant I was a complete pain when selecting the correct car for me but the staff couldn't have been more respectful and professional.

Sales

Very helpful staff who were very known.

Sales

Extremely friendly and welcoming staff, made myself and my partner feel completely at ease and valued.

Sales

Great customer service all round

Sales

Friendly, professional & knowledgeable.