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ABOUT LANCASTER MILTON KEYNES.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i8 – Limited Edition Paintwork

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BMW i3 Service Inclusive

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BMW ConnectedDrive links to IFTTT

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BMW 330e and 225xe launch

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BMW X Range Customer Ride & Drive Day

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BMW i3 pairs with MR PORTER

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New Special Edition BMW i8 Protonic Red Edition

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Big bang kick-starts BMW brand’s Centenary Celebrations

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How to reuse and recycle BMW style

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The 2016 M2 Coupé will be worth the wait

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The BMW 2 Series Gran Tourer – the stylish seven-seater

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The 2016 BMW X1 – the same DNA, a new dimension

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The story of The Carved Pumpkin by Carter Kelly Kramer

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Mark Hickman

Head of Business
  • Years in the company
  • Department BMW Sales / Aftersales

Richard Birkett

General Sales Manager
  • Years in the company
  • Department BMW Sales

Mahmood Rashid

Used Car Sales Manager
  • Years in the company
  • Department BMW Used Car Sales

Nikki Pettengell

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Don Zelvaras

Retail Manager
  • Years in the company
  • Department BMW New Car Sales

Sam Durage

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Paolo Marsala

BMW Senior Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Saro Casarano

Retail Manager
  • Years in the company
  • Department BMW Sales

David Snodgrass

BMW Sales Executive / M Cars Specialist
  • Years in the company
  • Department BMW New Car Sales

Emma Duthie

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Mark Milton

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Anthony Elder

BMW Sales Executive
  • Years in the company
  • Department BMW New Car Sales

Sufian Ali

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Andy Gray

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Daniel Pearce

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

John Dreyer

BMW Sales Executive
  • Years in the company
  • Department BMW Used Car Sales

Michael Chandler

BMW Product Genius
  • Years in the company
  • Department BMW Sales

Simon Fernandez

Aftersales Manager
  • Years in the company
  • Department Aftersales

Sam Barford-Fleming

Customer Service Manager
  • Years in the company
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was very satisfied with the service experience. It only took a couple of hours to be serviced and washed, and had the car back by the lunchtime. The cost was nowhere near as much as I thought it was going to be. I was not ripped off at all.

Service

Again efficiency, also making you feel that you are an important customer

Service

The service and repairs were carried to the given timescale and the price was reasonable.The staff were very courteous. However, the rating is low because the car computer was not reset for the new brakes and I have to make a return visit.

Service

Great service experience as kept informed as to what was going on.

Service

Annoying squeak solved

Service

Most of the time feel welcome and looked after.

Service

High standards

Service

Serviced whilst I waited and kept up to date by your service technician, Mark Barber, at relevant times.

Service

The car was fixed in the end, however the experience was not as efficient as it could have been. See feedback in section 3.

Service

see above

Service

Because we have used this garage for many years and service and satisfaction is always the same standard - excellent

Service

The staff were courteous and my vehicle was serviced professionally and on time

Service

All works and vehicle tech explained

Service

Nothing to add

Service

I had to chase Simon on how the work was progressing, he took over two hours to answer my calls, taking me past a deadline to collect the vehicle. When he did finally return my call, he told me how busy he was with other customers, not what I needed.

Service

Efficient and courteous service provided - note as a company car I am not cost sensitive

Service

I was informed during the day with the progress

Service

Solved the problem and advised extra work not required at the moment when easy to persuade me that needed now

Service

Staff friendly and professional, informed of what would be happening and time scales, all went as told.

Service

Sam Fleming Smith was fantastic. Kept me informed all through the day. Sam the technician also went through what was wrong and described the fix and was very knowledgeable.

Service

Reception didn't have my car registered but it was taken I am being critical

Service

Smooth running and does what it says on the tin!

Service

Job done. New tire needed but returned 2 days layer and fitted while I waited.

Service

Very helpful team members, attentive to my needs and shaped the experience around me

Service

The booking in process was very easy and the staff very friendly. A full run through of what was going to happen was explained and a tour of my courtesy car was provided. Collection after the service was very swift, and dealt with personably.

Service

The MOT and service were carried out at a time that was convenient to me and was a seamless process.

Service

Service completed as stated with a re book for a small fault found which was going to be time consuming so booked in for 26/27 September with courtesy car.

Service

seamless experience

Service

Car was pucked up as arranged at 9.40. At 4pm I received an email from BMW saying I had to pay for my service due to mileage. However services were included in my contract when I bought the car. Left a message and replied to email but got no call

Service

Service and product upgrade all very good BUT sat nav upgrade a failure. 5 hours instead of 2 hours. Re-booked today. Failed again, so far 2 hours. Advised could be another hour. Not impressed.

Service

My problem was dealt with in an efficient and entirely effective manner.

Service

,

Service

Great service - really helpful staff

Service

On rerun he did not know if it was complete. It was still on ramp I could c it. I was told it was an inspection which would take half hour to hour max, I dropped car off early then was gone two hours after appointment time. Had to wait agaib

Service

Personal service fixing a problem from Reading dealer

Service

from parking up, checking-in and collection

Service

Initially in for a passenger airbag recall and software update. Was told that it would only be a couple of hours. After nearly 3 it was still 2 hours from being completed on the upgrade and a courtesy car was found. At 1620 hrs. At 1620hrs car done

Service

See above

Service

As above

Service

See above. Nothing is to much trouble for them and the on ramp video i receive and regular contact by service desk means there are no nasty surprises when they hand back the car. Cleaning the car is a nice touch as well.

Service

Trevor Worked hard to get car seen following day. However was only fixed last minute and had closed by time work was done. No driver available to pick me up so Had to wait till following day. They did offer to deliver car following morning however

Service

Car not ready at the time we agreed I didn't even get a phone call to say it would not be ready I phoned the garage and the guy who served me apologised and said he had forgot the time they had a fault with the new part to be fitted car. Ack next day

Service

Reduced to this level because the return of the car revealed the tyre pressure system had not been restored/reset as my BMW Owner's handbook instructs. It was returned for the Garage to correct. I lost another day's use of my car!

Service

From my experience staff responsible for managing the beginning to end service are appropriately knowledgeable and ensure the "customer" comes first.

Service

time taken to be served was just about acceptable. Cost was significantly more than expected. 2 tyres and brake pads was £1250

Service

Brilliant communication and very convenient.

Service

Booked in easily, fairly smooth on arrival - different person picked up my arrival as original was with another customer. Was dropped off at work and picked up afterwards. Excellent.

Service

As Above

Service

Regular contact made you service advisor. Returned call in good time.

Service

As above

Service

courtesy car mainlyFriendlyDownside was that you are understaffed so I had to wait quite a long time at the start and at the end. - total about 45 minutes which is too long for a premium brand

Service

Our X5 went in for a service and wheel balance, price for oil change very high. The wheel were not balanced, and the afternoon the car came out of the service, our ad blue warning came on - should the level have been checked?

Service

Car booked in but I had to be recovered due to two punctures 3 weeks early and Lancaster moved the schedule around so that all work could be done in one go, mimising my disruption.

Service

Outstanding customer service

Service

In addition to the booked work I had asked for someone just to check over the power steering as it was making a noise, I don't believe this was done as I wasn't given any feedback about this.

Service

Excellent service throughout, with real consideration for the customer's needs.

Service

Well the car was not cleaned very well

Service

Car still requires work that could not be scheduled

Service

BMW service guy was really helpful and thorough (Les?)

Service

The only reason i'm giving this a 3 star is because your colleague loaned me a car for the weekend as a fault was found on the car and it needed a part ordered to be rectified. Inside of the car was left dirty with gritty marks on wheel and handles.

Service

Great team of people

Service

Because I never waited so long to pick up the car after the MOT testThat was 2 hours.Normally the MOT test takes between 40-60 minutes.

Service

Everything OK, no issues or problems.

Service

As above - overall a very disappointing experience and not the first

Service

As above

Service

As per my previous comments, I think you are doing a very good job and I like how you utilise innovation around vehicle inspection and making that available to your customers via online video platforms.

Service

The service was carried out to my satisfaction.

Service

All work done and the car clean, ready when I asked. what more can be said

Service

My issue was not met with any rational and therefore was not resolved. Very disappointing. Should have bought a Merc instead haha.

Service

A problem with the engine coolant leaking was not resolved after 2 visits. On 3rd visit bmw emergency services were called out to recover my vehicle.Delivery drivers used my vehicle as test drive and wanted to use it for full day for customers!!

Service

they made servicing the car easy

Service

The service was very satisfied and in precise time, but I wasn't provided with the courtesy car, though it took just a day to fix the issue, I would expect a courtesy car in case any emergency.

Service

Car not washed and cleaned properly

Service

Polite welcome, reasonably quick service, coffee on tap, let down slightly by cleanliness of vehicle on handover - glue residue on steering wheel and smeared inside from windscreen from the complimentary valet.

Service

Problem fully dealt with quickly and efficiently

Service

once Lancaster had found me a emergency relief car, they were very helpful

Service

Job carried out quickly

Service

The indicator light had gone and this was replaced under warranty and everyone was helpful, polite and made me feel welcome to be there. Plus my lovely car was given a clean, which I appreciated.

Service

Chap who served me was extremely rude. Clearly needs training in basic mannerisms.

Service

Smooth, no issues, kept well informed.

Service

As above

Service

Please see comment above

Service

I was in trouble with the car as it had blown the turbo. Mr. Allwright was terrific in supporting me through this difficult time - we were on our way to a wedding when it happened - and his later actions helped tremendously

Service

On two BMW recoveries I was never supplied with any details/paperwork on what had been done to my vehicle. First occasion I had to request. Second recent visit still not received any detail which the dealership promised to post to me.

Service

Car was booked in for service and first MOT, Lancaster forgot to carry out the MOT

Service

Very slick booking process from start to finish and again excellent customer service received from Simon (MK)

Service

didn't have a means to get home the i dropped my car for service.

Service

Sound Equaliser values all reset, treble & bass settings altered completely & a radio station I had not saved played loudly when I switched on the ignition. Why?

Service

AS above

Service

as above. took the hassle out of situation by providing me with transport as and when I needed it and did a great job on the repair

Service

As above

Service

Warranty issue dealt with quickly and effectively.

Service

The service was carried out as expected and after dropping off the car I was taken to my office and picked up again later in the afternoon to collect it.

Service

as above, everyone I dealt with was very helpful.

Service

Excellent customer service.

Service

Despite BMW assist suggesting a diagnosis for the issue, the garage first called me to say they could find nothing wrong, after discussion they kept another night and test drove it - then found the issue and fixed it to satisfaction.

Service

I pre booked replacement of front brake pads. On arrival parts had not been ordered. I had booked a while you wait service. I did not expect to be in dealership this long. The service advisor apologised and as it was my day off I had spare time.

Service

As above

Service

Daren whom looked after me was fantastic

Service

Please see response aboveDealer did try to call and arrange an earlier clean but I just didn't want to deal with them after this

Service

All work was done. No issues.

Service

I have scored this because of my comments above. However, I loved the web link! Many thanks to the person servicing my car (sorry I can't remember his name at this time). He was very professional

Service

Efficient service with good communication. Very useful for the car to be picked up.

Service

Emergency work carried out on the day; no issues.

Service

I was told car was ready, however after viewing the health video I had 2 rear tyres that were dangerous! I had to call back and enquire, which was then confirmed. If the tyres were dangerous why give it a 7 mile road test?

Service

I enjoyed how the service guys emailed me a video outlining any concerns whilst they were completing my service.

Service

Told how long it would take & given coffee whilst waiting

Service

The times I have gone there everyone has been very helpful and are amazing at there job.

Service

Great job

Service

Delay in being seen both at drop off and collection

Service

as above - the key issue was the tyre check

Service

Professional and delivered on promises

Sales

We wanted to purchase two cars. I called ahead to advise what we were specifically looking for. Nathaniel (+ Don) sorted everything to make sure we got exactly the cars we wanted, even staying late into the evening for us! Great customer service!

Sales

It was professionally handled by Emma & Nicky on finance as everything was all ready to go.

Sales

well looked after

Sales

As above. Excellent insight into my car needs and wants and sticking within my budget. Emma Durthie was extremely helpful in sorting my new car.

Sales

simple straightforward process

Sales

All of your staff at BMW were professional and welcoming and answered all our questions in a professional and personal manner.

Sales

Always kept up to date wuth the progress

Sales

Everything was so easy! I picked the car I wanted, everything was clear and explained well to me. Being able to trade in my old car made it even more seamless, I drove in with my old car and drove out with my new shiny one!

Sales

Again the sales team (Robert Bilston ) looked after us in a professional manner, and everything clearly.

Sales

Again, we were informed at every stage when the car would be ready and available for us to collect.David again sent us mini video clip of us driving off in our first BMW car. Thank You.

Sales

When I went to collect the car there was a scratch on it that the valetting team had missed/caused?? Rob, the salesperson, was extremely apologetic and it was all sorted within a few days. However, I really did not expect this!

Sales

Everything went very smoothly and I felt i received a good deal financially.

Sales

When I have brought cars before they have been under a big sheet and then revealed. It's a minor thing, but it just adds to the excitement

Sales

A warm welcome, coffee and a relaxed atmosphere championed by Emma who took me through each stage of the process.

Sales

The experience was fantastic. David Snodgrass has managed my 3 most recent purchases and knows my needs and motoring desires better than I do. The car was sitting proudly in the showroom window ready for pick up. I was given a technology overview.

Sales

Anthony Elder was a pleasure to deal with, very knowledgeable and attentive.

Sales

The process was quick and I needed the car quick and Anthony and Nicola helped to get the car quick for me

Sales

Great experience from begining to the end. Were dealing with Anthony Elder at Lancaster, who was really helpfull and knowledgeable. I did not feel like dealing with salesman who tries to sell product no matter what, which is good thing.

Sales

Always clean and welcoming. Good demonstration of the car. Good, informative test drives.

Sales

ALL THE STAFF VERY FRIENDLY

Sales

Very attentive & sociable

Sales

Good friendly sales person, and patient.

Sales

Everything was worked around myself and was convenient

Sales

Great staff

Sales

changes to the person handling the purchase and errors with our number plate

Sales

They kept their word and went an extra mile to accommodate us and help us buy the car. It wasn't just a 'business transaction'; it was cordial, personal, pleasant and friendly throughout (both Robert Bilston, our sales executive & Don from accounts).

Sales

Everything was very smooth and timely with excellent staff.

Sales

I was completely satisfied with my experience at BMW Milton Keynes and would consider returning to them when I purchase my next vehicle

Sales

Everything went very smoothly and my car arrived very quick.

Sales

Salesman was attentive to our needs, and the car he recommended was exactly what we were looking for.

Sales

The sales team went through what I wanted in a car and what I was looking at and met my needs as a customer. Anthony listened and advised and was thorough and precise in answering my questions.

Sales

Everything was dealt with quickly and efficiently